Arthur Wells Avis 

Disappointing quality for the price.
Purchased the Serena High Low Dress and the quality for $91 was incredibly disappointing. The lace is cheap and flimsy and does not match the lace in the picture. The ruffles on the front are also not sewn the same. No branding tags or even hangar loops, for a dress with a neck this open why are there no hangar loops for this kind of price. Not sure i want to pay international shipping to return. Disappointing is my bottom line.

The product advertised was beautiful quality in the photos and not the same product I received in the mail. What I received in the mail was the TEMU version, but at a much higher price paid!!

They drape nicely over boots and look very 90s. The fabric attracts pet hair quite easily so keep a lint roller handy.

The pants fit perfectly and are very comfortable to wear. Great quality for the price!

They are totally scammer. Poor quality. Can't return the item

The fabric is soft and breathable. Great for everyday wear, especially during hot days.

They wash really well and haven’t shrunk. The buttons on the top come undone in the night sometimes but they are super comfy.

good quality but the delivery time took for and got delayed by a few days but other than that no complaints

If I could leave 0 stars I would, the website says 30 days returns, they want me to try on the drssses that are to tight to show them they don’t fit. I am not sending pictures of something that shows too much skin. Shouldn’t we be protected from such a request?
DON’T ORDER FROM THIS WEBSITE!

It packs down tiny into its own pocket. So far the jacket has worn well, kept its shape, and given me no reason to second-guess the purchase.

Hits right at the waistband of my high-rise jeans. That is the main thing I wanted from the jeans, and so far it has done it without creating any extra fuss.

I agree with all the negative reviews. They are misleading and a fraudulent company. Their website should be removed. The items I received were nothing like what featured on their website.

DO NOT BUY FROM ARTHUR WELLS

They don't even deserve the 1 star but you can't give no stars.

***
Arthur Wells has responded to the above post knowing very well I have emailed them and they provide the same nonsense as a resolution, in other words "pay to send back the wrong items we sent you."

I really love the dress! It's stylish, lightweight, and keeps me comfortable even on hot days.

The oversized fit is exactly what I wanted. It snags easily on jewellery so you have to be careful when putting it on.

**⭐ 1-Star Review: Buyer Beware**

Arthur Wells' return policy feels like a scam designed to prevent customers from getting refunds.

I purchased two dresses that were cheaply made, poorly constructed, and nowhere near the quality advertised. When I requested a return, I was first required to take and submit photos of the items before they would even provide return instructions. After jumping through those hoops, I learned that the items had to be returned to China, and that shipping with tracking, which Arthur Wells requires, would cost **$75.25**.

So not only was I stuck with substandard merchandise, but returning it would cost almost as much as the order itself. This makes the so-called "return policy" practically useless.

In my opinion, requiring customers to pay excessive international return shipping costs on poor-quality products is unacceptable. The entire process feels designed to discourage returns and refunds.

Save your money, save yourself the frustration, and shop elsewhere. I will never purchase from Arthur Wells again and strongly advise others to avoid this company.

Not itchy at all which is a huge plus. It’s quite thin so it’s better for layering than wearing on its own in deep winter.

They look very clean and minimalist. The canvas is stiff so wear long socks for the first week to save your ankles.

Do NOT use this company! First, they sent a tracking number that was from China. Their website says they are from the U.S. The item never moved, It took 2 weeks for them to actually ship it, and only after I had to keep messaging about it.

I ordered a dress, what came was very poorly made and was clearly a knock off of the dress I wanted. The fabric was not as advertised, the lace used was not what was shown. At this point I am confident they used ai or stole the images. They added lace in other areas that were not supposed to have it, they put in a white elastic waistband in a dress that should not have had one, and left it exposed. They also left out the tie for the waist. Because of how poorly made this was, I could not even have it altered to fix it. I contacted them immediately and was told i could be refunded if I returned the dress for $50 at my cost. This was their mistake not mine. I have fought them for about a month. Finally just went to the bank.

Horrible products and even

I ordered two pairs of shoes in different sizes for a total of $99.98. The shoes were disappointing quality and neither pair worked for me, so I contacted Arthur Wells to return them.

First, I was asked to send photos proving that the shoes had not been worn. After they reviewed the photos and confirmed that the shoes were unworn, I was told that I could return them for a full refund—but only by shipping them at my expense to their “international fulfillment center” in China. Arthur Wells estimated the return shipping at $40–$50 and said I would also be responsible for any customs duties, taxes, or import fees.

This was particularly frustrating because the company presents itself to U.S. customers with a California address and advertises “30-day easy returns.” I would not have ordered from them had I understood that returning a $100 order would require $40–$50 international shipping to China.

Their alternative was to keep the unwanted shoes for a 15% refund. When I declined that offer and asked for a reasonable resolution, they increased it to 25%. I declined again and proposed 40%. They then said they had escalated the matter and that 30% was the highest refund they could offer without a return.

I finally accepted the 30% just to be done with the process. They refunded $29 on my $99.98 purchase. (Thirty percent is $29.994, so apparently even the agreed-upon 30% didn't quite make it into the refund.)

Prospective buyers should understand what “easy returns” may actually mean before ordering. Had the requirement to return merchandise to China at substantial expense been clear to me before purchase, I would not have bought from Arthur Wells.

Trying to return a jacket that is too small and very poor quality. So far, on day 3, I still have not received return instructions. Fabric looks like plastic. Only Chinese label inside. Nothing indicating size. If I could give 0 stars I would. Stay away.

Finally got a reply. They want me to return to CHINA. Return will cost as much as the jacket. The only address on the website is in California. I repeat: DON’T BUY. A total scam.