Johnpaulthomas Avis 

Never saw a jacket made so poorly: the stitching is uneven, and the seams are not properly aligned. Shipping from China, not from New York as the website posted. Asked me to spend $50 to ship back to China!!

Adds some nice drama to a basic top. The elastic on the arms leaves slight red marks by the end of the day.

great clothes, great service with fast delivery! I love all the products this store offers.

Really happy with the jacket i bought. The quality is great and fits perfectly.

Just bought a pair of the lace up boots absolutely fantastic quality and fit perfectly also super comfortable to where fantastic service

I tried ordering accardi block heel sandals in john paul and thomas and I never expected how it felt good when worn. Definitely gonna recommend this store to my friends.

Title: Misleading Advertising, Poor Quality Clothing, and Terrible Customer Service

I am extremely disappointed with my experience purchasing from John Paul Thomas.

The clothing I received was nowhere near the quality advertised on their website. The materials felt cheap, the craftsmanship was disappointing, and the sizing was completely inaccurate compared with their advertised measurements.

What makes this experience particularly frustrating is that the company markets itself as a Brooklyn, New York-based clothing brand, yet my order was shipped from China. This discrepancy raises serious concerns about transparency.

Attempting to return the clothing has been equally frustrating. Despite reaching out to initiate a return, my communications have gone unanswered.

The combination of misleading product presentation, inaccurate sizing, disappointing quality, and unresponsive customer service makes this one of my most frustrating online shopping experiences.

I strongly caution prospective customers against purchasing from John Paul Thomas. Based on my experience, I cannot recommend this company.

Item I received looked very different from the product picture, and made of a completely different material (website said cotton blend, tag on the shirt they sent me says polyester and elastane). When I asked to return as it’s clearly not the same shirt as the one I ordered, they said it would be $40-50 at my own expense to return it (to china).

The quality of the fabric is horrible and the color is not what is shown on the website. Their refund policy is that you will pay shipping and, even though their business shows it is located in New York, they want it shipped to China. That is very deceptive and ridiculous.

I am so disappointed in what I received. Not only was it of poor quality, but there were no tags, and it looked like they just cut some cheap fabric and made arms. It was obviously the wrong size but what they sent me even if it was the right no one could even wear it. I paid so much money for the poorest quality. It looked nothing like the picture. This company is a scam, and it took 17 days. I had no idea it was coming from China. I am so upset; please do not shop here. I will post a video on all my platforms. I also tried to call, but the number provided on the website was disconnected.

Total scam! The cut that labels out of their items. DO NOT send the right items and DO NOT take returns.

Shipping is from China. Take 2-3 weeks. tracking sucks. When you get the items they are just a hot mess. Nothing like the images. Returns are exactly this...

"Thank you for your email

Sorry for not meeting your expectation, if you’d prefer to return the item, no problem at all! You can send the package back to our international fulfillment center in China. Please note that return shipping costs (typically $40–$50 USD) would be at your expense, as outlined in our Return & Exchange Policy.
Return Address:

2nd Floor, Building 2, Hailian Industrial Zone, No. 3388 Airport Road, Haishu District, Ningbo

Once your return is received and you share the tracking number with me, I’ll go ahead and process your full refund promptly.

Regards,
Customer Support

Purchased the Men’s Pemberton Weather-Ready Jacket, Blue, XL, October 2026. The company website provides a Brooklyn, NY address. My purchased item was shipped from a slow boat from China not New York. Expect a delayed delivery. My guess John Paul Thomas is a clearinghouse.
The jacket I purchased “appeared online” to be a blue jacket with blue & white checked lining as shown on the website. The moment I picked up the delivered item from my front porch I could tell by the light weight of the package I would likely be disappointed. The jacket did not have the blue & white checked lining just another layer of the exterior material. The jacket had no John Paul Thomas label, where made label or no sizing label. The jacket I received at best was a basic lightweight Temu windbreaker not a $60 jacket.
I contacted the company for a return. They agreed to returning the jacket providing me another China return address for shipping. I took the jacket to UPS for shipping. I was informed by USP that the return cost to ship anything to China would be a minimum of $100 plus! It was suggested I try USPS for maybe about half the cost. The company offered a 15% return on my $55 purchase. ($8.25) and I could keep the jacket I would never wear. I will give the jacket to Goodwill and take the $55 loss. Purchase from John Paul Thomas at your own risk.

I ordered a sport coat. When I received it, the color is nothing like what was in the ad, and the stitching was less than professional, it had small strings all over it, and the sizing was incorrect. When I asked how to return it, they wanted a picture of the item. Three days after receiving the picture, they informed me that I could return it and my cost would be $40-$50 to ship. The company gives the impression they are in New York, but the return address is in China. I will learn one day.

The diamond quilting looks very country-chic. The poppers require a hard press to close but the jacket is very warm.

Tags were removed. Couldn’t tell what material was used or washing instructions. Fit was not as advertised plus very flimsy looking

This company is based in China and their inferior products ship from China. Returns must be sent back to China at the customers expense (USPS quoted me $75 for 2 "sport coats"), even though their return page lists a Brooklyn, NY address. I ordered 2 "sport coats" and when I received them they were very cheapley made and sized a size smaller than normal US sizing. DO NOT DO BUSINESS WITH THIS COMPANY.

Dress came in with no size tag. I can honestly say that has never ever happened in my life. The dress was huge. I have no idea how they would know what size they shipped to me. They offered to send me a smaller size but I had to pay again but at half the original price. I explained I was not comfortable with paying them again and would like to return dress. They said I had to send it back to them in Ningbo, China. Don’t do it.

Extremely Disappointing Experience – Poor Customer Service

I ordered two pairs of boots from John Paul Thomas and received completely incorrect items. To make matters worse, the boots I received were not even listed on their website.

When I contacted customer support to resolve the issue, I was told I would have to pay $40–$50 to return the items, despite the mistake being entirely their fault. They never addressed the fact that they had sent me the wrong shoes or offered a reasonable solution.

I followed up twice more and received absolutely no response. The lack of accountability and complete disregard for customer concerns is unacceptable.

Mistakes can happen, but a company’s true character is reflected in how it handles them. John Paul Thomas failed on every level: incorrect products, unreasonable return costs for their own error, and nonexistent follow-up from customer service.

I would not recommend ordering from this company. Based on my experience, the customer service is extremely disappointing, and if something goes wrong with your order, don't expect them to take responsibility or help resolve the issue. Save yourself the frustration and shop elsewhere.

Do not order. Item came form China (although they claim to be from NY), took 3 weeks and item was NOTHING like photos.

One star is one star too many! I have been trying to return the crappy jacket they sent me that looks nothing like the website photo. The will not return my emails with an address to ship it back to. I tried calling and the phone number does not work. What a complete scam. I am so mad I bought something from them! DO NOT buy anything form this website.

Update: when they saw this review they offered to let me pay my shipping to china for a return fee of $40 to $50 or get 15% off another item from their store! I told them their clothes were so crappy I would not let my dog wear anything from them. Huge scammers! Do not buy anything from them!