Atelierpetit Avis 

13
•
TrustScore 3 sur 5

3,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

3,1

Moyen

TrustScore 3 sur 5

13 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,1

Tous les avis

(13)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Atelier Petit's return policy requires you to send returns to China…

Atelier Petit's return policy requires you to send your return to China at your own expense. I would not use them again. I tried repeatedly to get a refund and send my item to an address in the USA. I was told their only return location is in China. Stay away from this website.

16 octobre 2026
Avis spontané
Logo de Atelierpetit

Réponse de Atelierpetit

Dear Nancy,

We’re sorry the return arrangements and cost of shipping to China left you disappointed, and that your repeated requests did not lead to the resolution you wanted. Please email support@atelierpetit.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your earlier correspondence and clarify the available options with you.

Kind regards,
Atelier Petit Customer Support

Noté 1 sur 5 étoiles

Beware of the Bait & Switch

Beware of the Bait & Switch. And, they don't follow their policies posted on their website.

If I could give them a 0 I would.

I ordered a champagne Adele Satin blouse in a size small. I received at pink size XL? I asked for a return label & refund since the sent incorrect item. I included photos. They told me I could ship the item back to China at my expense of $40-$50. I noted their policy for incorrect orders and they offer me a 15% refund. I again reminded them of their policy for incorrect items, but nothing.

Needless to say I have filed a dispute with my credit card and filed fraud complaints in both NY, where they habe their address on their website and in the state where I live.

11 octobre 2026
Avis spontané
Logo de Atelierpetit

Réponse de Atelierpetit

Dear Shawn,

We’re sorry to hear that the blouse arrived in a different colour and size from the one you ordered, and that the responses to your photos and refund request did not resolve your concerns. We understand you have raised a card dispute and complaints. If you would like us to review any remaining concerns, please email support@atelierpetit.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the item sent and your previous correspondence.

Kind regards,
Atelier Petit Customer Support

Noté 1 sur 5 étoiles

Do not order from here

Do not order from here. They sent wrong item and wrong size and refused to refund my money without spending $50 to mail the item back. They tried to wrangle me into paying $29 for an exchange on top of my $80 that I paid for the item. False advertising false return policy do not order.

10 octobre 2026
Avis spontané
Logo de Atelierpetit

Réponse de Atelierpetit

Dear Ann,

We’re sorry to hear that you received the wrong item and size, and that the quoted return and exchange costs added to your frustration. Please email support@atelierpetit.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the item sent, your previous correspondence and the available resolution options with you.

Kind regards,
Atelier Petit Customer Support

Noté 1 sur 5 étoiles

Non legitimate business

I ordered a shirt on September 26th 2026 and followed their shop app tracking and it shows that it's lost, so I contacted them and they did respond to my first inquiry but I've never heard from them, I then took a screenshot of the tracking showing it wasn't delivered and no response. Please avoid this company I don't believe that they are a legitimate business and should be shutdown.

26 septembre 2026
Avis spontané
Logo de Atelierpetit

Réponse de Atelierpetit

Dear Gerard,

We’re sorry your tracking shows the shirt as lost and that you haven’t received a follow-up after sharing the tracking screenshot. We understand how frustrating it is to be left without your order or a clear update. Please email support@atelierpetit.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review the delivery status and your earlier messages with you.

Kind regards,
Atelier Petit Customer Support

Noté 1 sur 5 étoiles

DO NOT BUY

DO NOT BUY! The dress I ordered was not good quality and the waist was empire and weird instead of at the natural waist.the length was shorter than the picture. I requested to return it and it was going to cost me $40-$50 to send it back. I ordered it September 12 and got it October 2nd.

3 octobre 2026
Avis spontané
Logo de Atelierpetit

Réponse de Atelierpetit

Dear Lindsay,

We’re sorry that the dress’s quality, waistline and length did not match your expectations, and that the delivery time and cost of returning it added to your frustration. Please email support@atelierpetit.com with your order number and ‘Trustpilot Review’ as the subject so our support team can review your concerns and the available options with you.

Kind regards,
Atelier Petit Customer Support

Noté 3 sur 5 étoiles

These jeans suck you in at all the…

These jeans suck you in at all the right places. The tracking took a while to update, but the order still arrived within the stated window, so no real complaint there.

14 septembre 2026
Avis spontané
Logo de Atelierpetit

Réponse de Atelierpetit

Hi Whoopi,

Thank you for your feedback. We’re glad the jeans fit well and your order arrived within the stated delivery window. We’re sorry the tracking took a while to update, and appreciate you sharing that part of your experience. If you need any help with your order, please contact support@atelierpetit.com.

Kind regards,
Atelier Petit Customer Support

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