Atelieroliver Avis 

92
•
TrustScore 2.5 sur 5

2,7

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Noté 5 sur 5 étoiles

I bought the Anthony-Tate puffer, and honestly, it's a nice jacket. I was in a rush this year to get something for the autumn weather, and when I saw this, I thought I might as well try it. It did not... Voir plus

Noté 1 sur 5 étoiles

awful… honestly no redeeming qualities. their customer service support takes way too long to answer and and was not efficient at all when i was trying to cancel an order. the shoes i purchased came lo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently just bought the austin v-neck t-shirt, and I actaully really liked the quality. I thought it was going to be a super low quality piece of clothing, but it surprised me. Only thing I really... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered shoes that were never received. The tracking number showed they had been delivered, but they never had and our camera showed that. I contacted the customer service department several times a... Voir plus

L'entreprise a répondu

2,7

Bas

TrustScore 2.5 sur 5

92 avis

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A répondu à 94 % de ses avis négatifs

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2,7

Tous les avis

(92)

91 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Read this before you buy from Atelier…

Read this before you buy from Atelier Oliver! How this company receives you:
1. It tells you that you are responsible for shipping fees for returns. What it leaves out is that they make everything in sweat shops in China and because it's so far your shipping fees to return OR exchange anything could be as much as the item itself, so obviously it is cost prohibitive to return or exchange anything.
2. They are deceitful in their marketing and photography. It lookslike really high end clothing online, but don't be deceived. When it arrives you will see it looks like K-mart quality.

I just want everyone to learn from my mistake. Only buy online from quality retailers that don't make their stuff in China and have a fair and honest return policy.

16 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Beware!

Beware!
The dress is quite pretty even though the fabric on top looks a bit cheap. The color purple is beautiful. It ran too short for me and I wanted to return it and I could but I would have to pay between $40-$50 shipping according to their customer service dept. it only cost me &75 so I am keeping it for another occasion and will bead the top myself, so it doesn’t look so cheap. Not happy!!!

18 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Wish I would have read these reviews…

Wish I would have read these reviews before making a purchase from Atelier Oliver . It took over a month to get my order. These products come from China. The clothing comes with no tags you don’t even know what size they are or what they’re made out of. I ordered two jackets and one didn’t fit and it will cost $40-$50 to ship it back to China. So now I’m stuck with a jacket that doesn’t fit. Very deceiving on their return policy and where the products come from.

18 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Very impressed

I bought the Anthony-Tate puffer, and honestly, it's a nice jacket. I was in a rush this year to get something for the autumn weather, and when I saw this, I thought I might as well try it. It did not disappoint.

6 août 2026
Avis spontané
Noté 1 sur 5 étoiles

This company is a scam

This company is a scam. They offered high-quality products, but they aren't. I would suggest not purchasing from them since they aren't an honest business.

18 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Do NOT buy from this company

Do NOT buy from this company! I bought shoes that took forever to come and could not be tracked. They did finally arrive and were actually cute and of ok quality. However, the sizing is nowhere near correct sizing. They are nearly an inch shorter than similar shoes I own with the same (or smaller) size. When I wrote to them about an EXCHANGE for a larger size, they asked for pictures to show the size was not right. I took pictures to show them how much shorter they were than my other similar shoes. After looking at the pictures I was told I could only exchange if I paid ANOTHER $30 to ship out the new pair. I explained I would not pay any additional money as it was their fault the sizing was so misleading. They then told me if I wanted to return, I would need to ship back to china at a cost of $40-$50. They obviously don’t stand behind their products and it’s a scam that you can even return if the cost is going to be higher than the original price of the product itself. BUYER BEWARE!

12 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Marisa,

We’re sorry the shoes’ sizing did not match what you expected and that the delivery and tracking were frustrating. We understand why the additional exchange charge and quoted international return cost were disappointing after you supplied comparison photos. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

TOTAL SCAM!!!

TOTAL SCAM!!!! Do NOT ORDER from them!!!!!
I ordered what looked like a nice shirt jacket but what they sent me was a tiny bathrobe material jacket with the sleeves 5 inches too short… The material looked like felt… they wanted to charge me more to ship it back to China than what the product cost me..
Do not fall for these scumbags!!!!!

17 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Doug,

We’re sorry the shirt jacket’s material, size and sleeve length did not match the listing you ordered from. We understand why the quoted return shipping cost added to your disappointment. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Buyer beware

Dress took forever from China, not as described on website.. Had to send photos of it to return it, then told they charge 40 to 50 dollars to return the 50 dollar item...DO NOT BUY! This is a scam operating as a real company. BUYER BEWARE!

16 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Not my favorite,

We’re sorry the dress took so long to arrive and did not match the website description. We understand your frustration with the photo requests and quoted return shipping cost relative to the dress’s price. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

awful… honestly no redeeming qualities

awful… honestly no redeeming qualities. their customer service support takes way too long to answer and and was not efficient at all when i was trying to cancel an order. the shoes i purchased came looking nothing like the image i saw online, the material/quality was so poor the shoes should not be priced so high. i don’t recommend anyone to purchase from here, its not worth the money.

17 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear aphex triplet,

We’re sorry the support response to your cancellation request was slow and unhelpful, and that the shoes’ appearance and quality fell short of what you expected from the listing. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

I ordered shoes that were never…

I ordered shoes that were never received. The tracking number showed they had been delivered, but they never had and our camera showed that. I contacted the customer service department several times and received automated responses and was told there was nothing they could do since the package is marked delivered. This company has terrible customer service at best and is a complete scam at worst. Do not waste your time or money!

5 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Brooke,

We’re sorry you have not received the shoes despite the tracking showing delivery, and that the responses to your messages did not address the evidence from your camera. We understand that a delivered scan does not resolve your concern about a missing parcel. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

I was taken in by the picture of the item…

I was taken in by the picture of the item, the description and the price. However, when I received the item, it was cheaply made, no tags or indication of material, size, washing instructions. It did not look like the picture at all and was obviously not the quality that they advertised. After reading all the reviews on this site, I am so sorry I ordered from them. I have contacted Atelieroliver and am waiting for their reply. I don't have much hope that my request for a refund and return will be honored. There was no shipping slip in the plastic bag, so I don't know how I will even find a shipping number. Ugh...

15 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear NCliff,

We’re sorry the item did not match the photos or advertised quality and arrived without the labels or packing information you expected. We understand your concern about getting a clear response to your return request. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

The item sent did not fit and looked…

The item sent did not fit and looked nothing like the website pictures. They promote a return promise within 30 days, but have not honored that policy. When I tried to contact them, they have not responded and gone completely silent. This looks like a bogus China hustle.

15 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear David,

We’re sorry the item’s fit and appearance did not match the website and that you have not received a response to your return request. We understand how frustrating it is to be left without clear next steps. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Negative stars are warranted for this review.

The best way to describe this dress was two pieces of tissue paper from the dollar tree glued together with Elmer’s glue. This is a sad excuse for a company. No customer service. Lengthy shipping with no updates or communication. The customer is responsible for paying the shipping back to them (this must be how they make money) and they do not deserve to have a website that is up and running.

13 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Jenna,

We’re sorry the dress’s quality disappointed you and that the lengthy delivery lacked useful updates. We understand your frustration with the support experience and the cost of returning the item. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

I order a brown dress and didn’t look…

I order a brown dress and didn’t look anything like the picture. The quality was so cheap. The lining was purple didn’t match the brown dress. I tried it on and the wasn’t sewed right it was off. This company is a scam. Don’t waste your money.

13 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Cathy,

We’re sorry the brown dress’s quality, purple lining and construction did not match what you expected from the picture. We understand your disappointment with the fit and finish. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Disappointment

I ordered this dress for a trip to Disneyworld which was to take place at the beginning of October. When I ordered this item it was predicted to be delivered by the end of September, around the 25th. It is now October 13 and the dress is still in transit. According to the tracking it has been in California since September 29. I will never order from this site again. At this point I am just hoping I actually receive an item!

25 septembre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Lynda,

We’re sorry the dress had not arrived by your trip and that the tracking appeared stuck in California when you wrote your review. We understand the frustration of waiting beyond the expected delivery date without a clear update. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 1 sur 5 étoiles

Would give them zero if I could

Would give them zero if I could. Ordered a size 10.5 shoe and when I got them, they were the size of an 8.5. Terrible quality POS pair of shoes as well, no box just came in a plastic bag. Said I could return them if I shipped them on my own nickel to China. Super misleading pictures on the website vs what comes in a bag. STAY AWAY from this company!!!!!

13 octobre 2026
Avis spontané
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Réponse de Atelieroliver

Dear Steve,

We’re sorry the shoes were much smaller than the size you ordered and that their quality and packaging disappointed you. We understand why the difference from the website photos and quoted international return costs added to your frustration. Please email support@atelieroliver.com with your order number and ‘Trustpilot Review’ in the subject so our support team can review your concerns, any previous correspondence and the available next steps with you.

Kind regards,
Atelier Oliver Customer Support

Noté 4 sur 5 étoiles

It's fine

I bought the Ada Draped Dress. It's okay for the price. It arrived a little late, but my wife likes it, so it will have to do.

13 octobre 2026

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