Atelier Vintage Avis 

133
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Lucy sources the most beautiful vintage bags, which are always in the most amazing condition. She puts a lot of time and effort in showing multiple pictures of each bag, and answering as many question... Voir plus

Noté 5 sur 5 étoiles

Buying bags from Lucy is a wonderful experience, she really cares, has expertise knowledge and advice and I couldn’t recommend her enough. I have shopped with Lucy multiple times, and she is my go to... Voir plus

Noté 5 sur 5 étoiles

Lucy sourced the most AMAZING LV handbag which is so unusual and such an investment piece! I had absolute confidence in both the quality and authenticity of the bag and Lucy’s customer service and res... Voir plus

Noté 5 sur 5 étoiles

I have purchased several gorgeous vintage bags from Lucy and am always blown away by how gorgeous they are in person when they arrive! Lucy takes amazing care to send extra photos and videos on reques... Voir plus


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4,9

Excellent

TrustScore 5 sur 5

133 avis

5 étoiles
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2 étoiles
1 étoile

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4,9

Tous les avis

(133)

14 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I have been lucky enough to purchase a…

I have been lucky enough to purchase a few bags from Lucy now and wow what beautiful bags they have been.
This coupled with the incredible service received from Lucy as well, she truly knows and loves bags and no question is too much for her to happily answer.
A genuinely wonderful person with a fabulous business, fast holding community and beautiful bags to match ..
I look forward to making more purchases from Lucy in the future and highly recommend her to friends and colleagues.. x

9 avril 2024
Avis spontané
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Réponse de Atelier Vintage

Thank you so much for all your kindness and support. You have chosen some incredible pieces and I’m so glad you have enjoyed shopping vintage luxury with me.

Your support is so appreciated. Lucy xx

Noté 5 sur 5 étoiles

Excellent!

Having been lucky enough to purchase 2 vintage Louis Vuitton bags from Atelier Vintage in the last month I would highly recommend. Both exactly as described, with great communication and speedy delivery. I will
Continue to recommend friends to this business as Lucy operates with genuine integrity and can be absolutely trusted. It’s a real shame that another retailer feels the need to try and tarnish her reputation maliciously, there is plenty of room for everyone in the market place. Having said that I would not spend my money with someone who behaves in that way as it shows a total lack of integrity and trustworthiness.

25 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your very kind and supportive review.

Atelier vintage is simply here to support slow and sustainable fashion and celebrating the beautiful pieces from the past and I’m so pleased you have enjoyed your shopping experience with me. Lucy xx

Noté 5 sur 5 étoiles

Perfect for vintage lovers!

I have bought a couple of times at Atelier Vintage now and honestly Lucy runs one of my favourite online shops ever ❤️ the pieces she sources carefully are fantastic, always of high quality and simply beautiful pieces of vintage. I always get a ton of compliments whenever I go out and about with the bags I have purchased from Atelier, all in full confidence that the bags are authentic indeed. Thanks so much and I'll definitely keep purchasing as much as I can x

4 avril 2024
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Réponse de Atelier Vintage

Thank you so so much for your kind review. Your Atelier Vintage purchase are beautiful and I am so grateful for your trust and support in choosing them. I look forward to sharing lots more gorgeous pieces with you xxx

Noté 5 sur 5 étoiles

The place to buy your vintage bags with confidence

I have made four purchases from Lucy to date, and imagine many more to come.
It is so refreshing to deal with a business with a heart and soul - I can truly see this is Lucy’s passion and every sale means the world to her.
Nothing is too much in terms of additional images and questions and her replies are always prompt and detailed. On the one occasion I had an issue, Lucy was fully engaged and helped reach a more than satisfactory conclusion.
Buying vintage/pre-owned can be a nerve racking experience as it can be a lot of money, it’s certainly not something I take lightly, but there is no one else I trust more than Lucy and Atelier Vintage.

28 mars 2024
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Réponse de Atelier Vintage

Thank you so much for your lovely review. It’s so special to have had you on the journey of Atelier Vintage and I’m incredibly proud to have been able to source you such beautiful pieces. Thank you for your ongoing trust, support and kindness and for shopping with my small business x

Noté 5 sur 5 étoiles

Look no further for your luxury vintage needs

Lucy is the ONLY person I would invest in a luxury vintage item from. I have bought multiple items from her and each one was perfectly as described and as photographed. They are always in excellent condition (she has very high product standards) and I am so impressed by selection of products on offer. Lucy is exceptionally knowledgable about her products, helpful and kind - nothing is too much to ask. Lucy has also created a wonderful WhatsApp community for sharing thoughts/tips/pictures of the luxury items (and other general chit chat - join if you haven’t already!). I can’t recommend Atelier Vintage enough.

I have received no incentive to write this and it is a honest reflection of my experience ☺️

22 avril 2024
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Réponse de Atelier Vintage

Thank you so so much for your kind words. As a small business it means so much to know that I’m able to offer beautiful vintage pieces in a safe and trusting space. Thank you all your ongoing support and for being part of this incredible little community - without which atelier vintage couldn’t have become what it is xx

Noté 2 sur 5 étoiles

A bit disappointed

**edit..Lucy’s reply had to be removed by trustpilot for violating their guidelines and posting my personal contact details on here in an attempt to make me remove my review.**
She claims falsely that I have made many purchases since this bag, which is a lie. I will review my other initial purchase separately as they are a separate sale and another experience to review. I think you are delusional over sabotaging anything Lucy and making up things about constantly wanting to go into business with you, are you talking about when you were pretending your business wouldn’t survive and needed money to which you laid it on that much you had me pitying you and even offered to help you out in the short term with cash NOT a business partnership as you like to call it. Oh dear making up stories now because someone has been brave enough to leave an honest review instead of been bullied into leaving a good one constantly. My review is honest and truthful and people need to be aware that some people who leave the 5* reviews are doing it for a reason and it’s not always because they actually have had an excellent experience !!
Review: After seeing a bag I liked on the sellers page, I thought I could see a dark mark on the picture so asked the seller to confirm if indeed it had a mark or not. Lucy told me that there was no mark and it was just a shadow. I went ahead and bought the bag. On opening the delivery, to my disappointment there was in fact a rather large dark stain to one side of the bag. It covered at least half of one side of the bag. I was more disappointed that I had asked and was told that no there was nothing wrong with the bag and so was lied to so I’d make the purchase. The seller offered to sort it out and refund after me mentioning it, however I was left a bit cautious of this business afterwards
I had purchased from this company previously which made this incident a little worse as I thought I could trust this seller.
I will write a review of my other purchase separately to this as it was a different sale. Just make sure you inspect the pictures if you are thinking of buying and request more if you are unsure.

19 janvier 2024
Avis spontané
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Réponse de Atelier Vintage

Hi Claire

Thank you so much for sharing your review albeit several months after your purchase.

Having made many purchases from me before this, including multiple vintage Chanel's, and then continuing to engage with me over purchase over other bags, I have no doubt you had no reservations over my business. In fact, you had reached out to me on several occasions looking to invest in my business and also asked me multiple questions around how my business has been setup as you admired me so much.

This specific bag in question did have a mark and as soon as I acknowledged it I issued you a full refund as well as you keeping the item which meant you had an item which was still in good preloved condition for free.

I appreciate that recently you have been removed from my online community due to your attempt at sabotaging my business but it seems very sad to leave me this review simply out of spite, however, the one and only occasion where there has been an issue with my description I dealt with it swiftly, fairly and without any prejudice.

I wish you all the success in the future with your endeavour and should anyone reading this have any reservations please never hesitate to reach out to me via any of my social media platforms and I will offer you complete reassurance in both my business ethos and the quality of my products.

Lucy x

Noté 5 sur 5 étoiles

Lucy is great 💼 🌟

Lucy is great at supplying lovely designer vintage items , I purchased a YSL bag at a great price . Will definitely use Atelier again 🌟 x

14 avril 2024
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Réponse de Atelier Vintage

Awww thank you so much! Your bag looks stunning on you and I’m so pleased it found its way to you xx

Noté 5 sur 5 étoiles

Always amazing!

I’ve bought two bags from Lucy now and each experience has been wonderful! Lucy is so knowledgeable and quick in answering any questions or sending more photos. I will definitely be buying again!

25 mars 2024
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Réponse de Atelier Vintage

Thank you so much for your lovely words. It means the world to me to have you on this journey and I hope I can help you find your next piece of vintage luxury xx

Noté 5 sur 5 étoiles

Superb Chanel experience

Full service experience from sourcing to delivery. No aspect disappointed. Sourced exactly what I’d requested. Superb Chanel experience from start to finish. Highly recommend Lucy !

16 mars 2024
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Réponse de Atelier Vintage

Oh Marie. Thank you so much. I’m so happy I was enable to unit you with your beautiful vintage Chanel xx

Noté 5 sur 5 étoiles

First but not last purchase

I bought my first bag from Lucy a few weeks ago and it was an absolute pleasure dealing with her. The bag is stunning (LV Sologne) and Lucy could not have been more helpful. Looking forward to buying more bags from her very soon!

1 mars 2024
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Réponse de Atelier Vintage

Thank you so much Claire for your lovely review and your ongoing support. It’s because if you I can share this love and passion xx

Noté 5 sur 5 étoiles

Perfect!

I bought my first Chanel from Lucy and couldn't have had a better experience! The bag arrived as described (if not better) and it was delivered so quickly. When I next buy designer I'll be heading back to Lucy as my first port of call.

7 janvier 2024
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Réponse de Atelier Vintage

Thank you so much for your lovely review and for trusting me with the purchase of your beautiful Chanel. It’s a timeless classic that I hope you enjoy for many years xx

Noté 5 sur 5 étoiles

The best place to buy vintage designer bags

I’ve bought two items off Lucy now and I love them both so much! She is very knowledgeable and you can tell she is truly passionate about sourcing vintage designer handbags. Her description is accurate if not even better than she has stated. She now even offers Entrupy certificates too. If you want to join a friendly community of like minded people who love designer handbags and to buy some great bags, then join her WhatsApp group. I’ll no doubt buy another couple of bags this year!

14 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your kind words and review Amy. It means so much to have your trust and support. I hope you continue to enjoy your beautiful pieces xx

Noté 5 sur 5 étoiles

I’ve had an excellent experience buying…

I’ve had an excellent experience buying from Atelier Vintage. My bag was as described and Lucy was amazing at answering my questions with her approachable, patient manner. Lucy’s passion for vintage shines through the knowledge and advice that she shares. I wish I could buy more and have every intention to - don’t think I’ll buy anywhere else!

14 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your kind review Jag. It’s always a pleasure sourcing for you and I hope I can help you find your next vintage piece xx

Noté 5 sur 5 étoiles

I purchased a vintage Gucci bag from…

I purchased a vintage Gucci bag from Lucy. Communication was second to none. Bag arrived promptly, well packaged and it is an absolutely gorgeous bag, quality of it is absolutely amazing. I can't recommend Atelier Vintage high enough. Will be purchasing more on the future, as Lucy always has some stunning pieces.

3 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your super kind works. Your Gucci Jackie is beautiful and I hope it brings you lots of happy moments xx

Noté 5 sur 5 étoiles

5* Atelier Vintage

I have brought two bags from Lucy and I won’t buy vintage anywhere else now. Lucy is an absolutely wonderful person who cares so much and has amazing knowledge. The bags have been in excellent condition, better than I imagined. The communication and speed of delivery is fabulous.

10 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your wonderful words Jess. Your support and trust means the world to me x

Noté 5 sur 5 étoiles

Fabulous

So happy with my bags. The service from start to finish is fabulous. Communication and customer service is very fast and super honest. Do not hesitate to buy!

9 avril 2024
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Réponse de Atelier Vintage

Thank you so much for sharing your feedback and such kind words. I’m so happy your on this journey with atelier vintage x

Noté 5 sur 5 étoiles

Fabulous!!

Have ordered two bags so far from Lucy and there is no doubt they won’t be the last. Regular stock changes and no doubt over the authenticity.
Quick, secure delivery

10 avril 2024
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Réponse de Atelier Vintage

Thank you so much Tanya. Im so pleased you have found such beautiful vintage pieces shopping with us xx

Noté 5 sur 5 étoiles

Blown away by quality

My second purchase from Lucy and it’s incredible! Near perfect condition, thank you

4 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your lovely review and for trusting me with your beautiful purchase xx

Noté 5 sur 5 étoiles

The best vintage handbag experience ever!

Have purchased three bags from Lucy now and every one has exceeded my expectations. A true vintage expert with such a committed and caring attitude to all of her buyers. Will struggle to purchase from anyone else now, thank you so much!

4 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your super kind words Gabby and for all your trust and support of my little business. It means the world to me xx

Noté 5 sur 5 étoiles

Amazing Vintage Luxury

I bought two LV bags recently from Lucy, they are incredible quality and just as described on her website. Fab communication and such a lovely seller - she curates such gorgeous collections. I just wish I could buy from her every time she shares a new launch!

4 avril 2024
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Réponse de Atelier Vintage

Thank you so much for your lovely review and sharing your Vintage bag journey with Atelier Vintage xx

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