Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Voir plus
L'entreprise a répondu
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Voir plus
L'entreprise a répondu
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Voir plus
L'entreprise a répondu
2,7
Bas
225 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really fast shipping and such amazing…
Really fast shipping and such amazing quality clothes !
6 mai 2026
Réponse de Motelrocks
Hi Anaye, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Sizing is super inconsistent
Sizing is super inconsistent across different items, a size 26 in one pair of jeans will fit perfectly and a different pair won't even pull up. Also terrible returns policy, making returns very difficult.
13 mai 2026
Réponse de Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can help you out.
We are currently working on improving our returns policy for our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
Ordered 2 jeans for my daughter used…
Ordered 2 jeans for my daughter used the size guide and one pair fitted perfectly the second were too large
6 mai 2026
Réponse de Motelrocks
Hi Mary, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
My daughter loves her new jeans
My daughter loves her new jeans. She has long legs and finds it hard to get jeans long enough. Being able to chose a length was a game changer!
6 mai 2026
Réponse de Motelrocks
Hi Elizabeth, thank you for your review. I am so glad to hear that you and your daughter have been happy with the purchase and I hope to see you shopping with us again soon!
Motel x
Réponse de Motelrocks
Hi Lisa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
Hi Katrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Easy to order and shipment was fast
Easy to order and shipment was fast . Great quality product fit try to size.
12 mai 2026
Réponse de Motelrocks
Hi Lee, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Took too long and returns is a disaster
Took too long - too many courier companies involved to get to Australia.
Returns process is a disaster
11 mai 2026
Réponse de Motelrocks
Hello, I am sorry to hear that you have not been happy with the service - we are currently working on improving the service we are able to offer our AU and NZ customers so that we can provide more efficient shipping and returns in the near future! I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Kate, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - hope to see you shopping with us again soon!
Motel x
We measured my daughter as per your…
We measured my daughter as per your instructions. The jeans arrived and once zipped up fell straight off her they were so big. Size 30. I returned them at a cost of $48. We have since bought your brand locally (like we should have from the start). Two sizes down were too small and couldnt be done up. Will swap for a 28. How a 30 can fall off her and a 28 fit, I will be interested to see. I believe the 30 was wrongly labelled and has now cost us $46 more and the inconvenience of sending them back and still not having jeans to wear!!. Therefore not impressed.
11 mai 2026
Réponse de Motelrocks
Hi Meaghan, I am very sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to always reach out to the customer service team with any sizing or measurements questions as they will be happy to help you out. I apologise for the inconvenience caused.
Motel x
Super expensive returns
I am in Australia and the product had to be returned to the UK which cost me $48. This is a very expensive return. Usually there would be a return point within Australia but unfortunately not with Motelrocks. For this reason I sadly will not be purchasing through this company again.
11 mai 2026
Réponse de Motelrocks
Hi Belinda, I am sorry to hear that you have not been happy with the returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers so that we can provide more efficient returns in the near future. I apologise for the inconvenience caused.
Motel x
Terrible Returns Process
One pair of jeans and the jumper i purchased did not fit well at all and need to be returned. The returns process is awful, information is hard to locate and you must complete a hand written returns form and hand written returns envelope. Most companies will have you print a returns label for the item with all the information included on it. Hand writing requires more work for the sender and a much larger margin for error.
Furthermore, as I am in Australia it cost me $55 to return these items, that is an unacceptable amount of money to have to pay to simply return an item.
I will not be repurchasing from Motel Rocks for this reason.
11 mai 2026
Réponse de Motelrocks
Hi Chloe, I am very sorry to hear that you have not been pleased with the returns service - we are currently working on making improvements to the service we are able to offer our AU and NZ customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Measured sizing but it was still too…
Measured sizing but it was still too big. Way too expensive to return from Australia. Won't be buying again.
11 mai 2026
Réponse de Motelrocks
Hi JM, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Jean sizing and quality, returns/exchanges
One pair of jeans wasn’t as described, the other pair of jeans does not match the sizing guides online, the sweater top has poor finishing on the inside of the top
Really frustrating that there is no exchange option for sizing and you have to pay return shipping back to the UK
11 mai 2026
Réponse de Motelrocks
Hi Sam, I am very sorry to hear that you have not been happy with your items - please make sure to reach out to the customer service team with these issues so that they can take a look into this further.
We are currently working on making improvements to the returns service we are able to offer to our AU and NZ customers and we will be able to provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
New Motel Jeans ain’t it
The picture on the website was different to the product I received. They had changed the jeans significantly but kept the advertising and everything the same so I thought I was receiving the same product I got in the past but instead I got a larger size, poor quality pair of jeans that I have had to return
30 avril 2026
Réponse de Motelrocks
Hi Nic, I am very sorry to hear that you have not been happy with your jeans and your feedback regarding the quality and sizing will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Jude, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The return process needs to be…
The return process needs to be improved. It’s not done online and its expensive to ship back from Australia so if you get the sizing wrong unfortunately its not worth it. I would purchase more if the return process was less expensive and simplified.
8 mai 2026
Réponse de Motelrocks
Hi Jennifer, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers and we will be able to offer more efficient returns in the near future!
Motel x
false advertisement
they photo of the pants colour is very different to in real life i’d like a new pair pls x
5 mai 2026
Réponse de Motelrocks
Hi Noa, I am sorry to hear that you have not been happy with your item - please reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Motelrocks website was very easy to…
Motelrocks website was very easy to navigate.
The size guides were great. Love the jeans I brought. Delivery was fast.
30 avril 2026
Réponse de Motelrocks
Hi Amber, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
Hi Jade, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving this for our AU and NZ customers so that we can provide a more efficient and customer friendly service in the near future! I apologise for the inconvenience caused.
Motel x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.