Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Voir plus
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Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Voir plus
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It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Voir plus
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2,7
Bas
225 avis
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The sizing is very inconsistent
The sizing is very inconsistent. I have a pair of Motel Rocks jeans in a 32, and the new pair I ordered in 32 is much much bigger.
It is also too expensive to return to the UK
6 mai 2026
Réponse de Motelrocks
Hi Carol, I am sorry to hear that you have experienced a discrepancy with the sizing of your new pair of jeans - please make sure to reach out to our customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
SO AMAZING BRO
6 mai 2026
Réponse de Motelrocks
Hello, thank you for your review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Jean fittting
I usually like their jeans but they just fit so ugly at the bottom, they don’t sit like normal straight leg jeans they curve in at the bottom.
6 mai 2026
Réponse de Motelrocks
Hello, I am sorry to hear that you have been not been happy with the fit of your jeans and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Kate, thank you for your review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Great all round service, quick delivery loved my purchase.
Web site easy to navigate, quick delivery, loved my jumper. 100% happy
6 mai 2026
Réponse de Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Terrible return options and forced to…
Terrible return options and forced to pay $48 if I want to return
27 avril 2026
Réponse de Motelrocks
Hi Elle, I am sorry to hear that you have not been happy with the returns - we are currently working on improving the service for our AU and NZ customers so that we can offer a more efficient and affordable service in the near future. I apologise for the inconvenience caused.
Motel x
Took way too long and the size guide is…
Took way too long and the size guide is dumb and isnt easy to follow.
29 avril 2026
Réponse de Motelrocks
Hi Costa, I am sorry to hear that you have not been pleased with the delivery service or the sizing information provided - your feedback will be passed on to the relevant department. If you need any help with sizing or specific measurements please make sure to reach out to the customer service team as they will be happy to help out.
Motel x
Return policy is a joke
Return policy is a joke.
Sizing and fit has changed and everything looks horrendous.
Do not buy from here.
6 mai 2026
Réponse de Motelrocks
Hi Natasha, I am sorry to hear that you have not been happy with the sizing of your order. We are currently working on improving the returns service for our AU and NZ customers so that we can provide a more efficient solution in the near future - I apologise for the inconvenience caused.
Motel x
Package has gone missing
5 mai 2026
Réponse de Motelrocks
Hi Jemmina, I am sorry to hear that you have not been able to locate your order - the tracking shows that the parcel is available for collection. Please reach out to the customer service team if you need any help!
Motel x
Difficult to return
The items were very off colour from the website and it was a nightmare to return. If you can offer free shipping to Australia then there must be an easier and more efficient way to return unwanted items. It cost me $50 aud and I had to complete a customs declaration- none of which is disclosed on the websites return page.
5 mai 2026
Réponse de Motelrocks
Hi Isobel, I am sorry to hear that you have not been happy with your item or the returns service provided - we are currently working on improving the service for our AU and NZ customers so that we can offer a more efficient solution in the near future. I apologise for the inconvenience caused.
Motel x
Returns process is terrible sadly
5 mai 2026
Réponse de Motelrocks
Hi Matilda, I am sorry to hear that you have not been happy with the returns service provided - we are currently working on improving the service we are able to offer our AU and NZ customers so we can offer a more efficient method in the near future. I apologise for the inconvenience caused.
Motel x
Sizing issue and return policy annoying from Aus
Your sizing guide is unclear and I struggled to find my size and understand the table. So when it came it was WAY too big for me. And the return policy doesn’t include a refund in the expense it would take to send the item back from Australia which is $50. So it’s not even worth refunding it. So now I’ll have to go to a seamstress so make it my size or sell it online.
5 mai 2026
Réponse de Motelrocks
Hi Maya, I am sorry to hear that you have had trouble with the sizing - if you ever need any further information or specific measurements please make sure to reach out to the customer service team as they will be happy to help out. Your feedback regarding the returns service will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
The order took longer than expected to…
The order took longer than expected to arrive, 2 garments were way too small and didn’t suit. The return cost me too much money, I’m still waiting for a refund
5 mai 2026
Réponse de Motelrocks
Hi Susan, I am sorry to hear that you have not been happy with your order experience - your feedback regarding the delivery and returns process will be passed on to the relevant team. If you are awaiting a refund please make sure to reach out to the customer service team and they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
You wouldn’t let me swap be it was…
You wouldn’t let me swap before it was shipped and now I have jeans that are the wrong size and can’t return cause it’s $30 shipping
5 mai 2026
Réponse de Motelrocks
Hi Elke, I am sorry to hear that you are not happy with the size of your item - unfortunately we cannot guarantee that an order can be edited after you have placed it and we do advise customers to check their order before confirming. I apologise for any inconvenience caused.
Motel x
Jeans are great other than the fact the…
Jeans are great other than the fact the shipping didn’t update everything went great
27 avril 2026
Réponse de Motelrocks
Hi Denee, thank you for your review. I am so glad to hear that you have been happy with your jeans - I am sorry that your shipping information was not up to date and this feedback will be passed on to the team. I hope to see you shopping with us again!
Motel x
These jeans fit so well
These jeans fit so well. I would absolutely recommend them and I will likely buy another pair.
27 avril 2026
Réponse de Motelrocks
Hi Emma, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and would recommend them - I hope to see you shopping with us again soon!
Motel x
prices
not motels fault at all, but i ordered the wrong size. and the price was listed as 190, and then in small print aud. so i thought it was cheaper than it was until after i bought it. would be nice if you could include all currencies :)
27 avril 2026
Réponse de Motelrocks
Hello, thank you for your feedback regarding our pricing - you should be shown the prices in NZD if you are shopping from that location so I apologise if this has not updated - please reach out to the customer service team if you have any questions!
Motel x
It hasn’t even arrived in 15 days and you are…
It hasn’t even arrived and you are asking for a review? Check your workflows before issuing annoying emails to customers.
30 avril 2026
Réponse de Motelrocks
Hi Heidi, I am very sorry to hear that your order has not yet arrived - it looks like there may have been an issue with the address provided. Please make sure to reach out to the customer service team so that they can help you out - I apologise for the inconvenience caused.
Motel x
Return not good
Great service and great jeans for my daughter- only problem was, they were too big and no point in returning them as they need to go to England and that was $80 from NZ. Would be good to have a better return system when ordering from Aussie & NZ.
23 avril 2026
Réponse de Motelrocks
Hi Fleur, I am very sorry to hear that you have not been happy with the returns service available - we are currently working on improving returns for our AU and NZ customers so rest assured we will be able to offer a more efficient service in the near future! I apologise for any inconvenience caused.
Motel x
2 out of 3 of the garments I purchased…
2 out of 3 of the garments I purchased ($60 each) were faulty. And I tried to contact their customer service 3 days ago to arrange a free return (they usually charge $30 for returns PLUS you pay for postage) and haven't got a response. I tried following up this morning too.
30 avril 2026
Réponse de Motelrocks
Hi Cassandra, I am sorry to hear that you have received faulty items in your order. I can confirm that we advise to allow 48-72hrs for a response via email from our customer service team - it looks like you have spoken to the team via email and phone call and this issue has been resolved. I apologise for the inconvenience caused.
Motel x
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