Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Voir plus
L'entreprise a répondu
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Voir plus
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It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Voir plus
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2,7
Bas
225 avis
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I haven’t had any response to my email
I haven’t had any response to my email. The product is not like the exact same one I already have!!
30 avril 2026
Réponse de Motelrocks
Hi Maddison, I am sorry to hear that you have not been happy with your item - I can confirm that we advise to allow 48-72hrs for a response via email and it looks like our team have responded to your email earlier today. I apologise for any inconvenience caused.
Motel x
As a girl who is 157cm / 5’2…
As a girl who is 157cm / 5’2…
I have NEVER found a pair of jeans that are the perfect length but these are!! And not only that but the colour, material and how perfectly low waisted they are with still enough space to sit down and be comfy im SO HAPPY
30 avril 2026
Réponse de Motelrocks
Hi Lucy, thank you for leaving a review. I am so glad to hear that you have found the perfect fit in your jeans and I hope to see you shopping with us again!
Motel x
Returned jeans and sent correct size
30 avril 2026
Réponse de Motelrocks
Hi Melissa, thank you for your review. I am glad to hear that you have been happy with the return and exchange service provided and hope to see you shopping with us again!
Motel x
The fit is perfect
The fit is perfect. Exactly like the picture and true to size. My daughter loves them.
22 avril 2026
Réponse de Motelrocks
Hi Joanne, thank you for leaving us a review. I am so pleased to hear that you and your daughter have been happy with the order and I hope to see you shopping with us again!
Motel x
Awful quality and sent me the wrong item
22 avril 2026
Réponse de Motelrocks
Hi Becky, I am sorry to hear that you have received an incorrect item - please make sure to reach out to the customer service team so that they can get this resolved for you. I apologise for the inconvenience caused.
Motel x
Great online customer service.fast…
Great online customer service.fast replies and flexible… it’s what you want when purchasing online
29 avril 2026
Réponse de Motelrocks
Hi Katie, thank you for leaving a review. I am so glad to hear that you have been happy with the customer service provided and this kind feedback will be passed on. I hope to see you shopping with us again!
Motel x
Nice jeans
Nice jeans. I like the colour and fit
It took a little while
Longer then expected to arrive.
29 avril 2026
Réponse de Motelrocks
Hi Ann, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and and your feedback regarding the shipping time will be passed on to the relevant team. I hope to see you shopping with us again!
Motel x
Colour
I have returned them, they didn’t look the same colour as they did in the photos on the website
20 avril 2026
Réponse de Motelrocks
Hi Maisy, I am sorry to hear that you were not happy with your item and your feedback regarding the product colour and image will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
I ordered two pairs of jeans the same…
I ordered two pairs of jeans the same size and they were completely different? they didn't fit at all. was such a shame, I also ordered them from Australia and it cost me $75 to ship back to you.
27 avril 2026
Réponse de Motelrocks
Hi Liv, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to always reach out to the customer service team so that they can help you out. Your feedback regarding the sizing will be passed on to the relevant team and I apologise for the inconvenience caused.
Motel x
The shipping takes so long
The shipping takes so long. You said it is estimated 4-6 business days but my package has not come and it has been over 2 weeks of business days. I spent alot of money, it would have been better if you have told the honnestly amount of days it takes to be shipped to aus.
27 avril 2026
Réponse de Motelrocks
Hi Mischa, I am sorry to hear that your delivery has taken longer than expected - please make sure to check our website for up to date shipping information. I apologise for any inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Breanna, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Motel Rocks have been fantastic
Motel Rocks have been fantastic. Kept informed of progress of order & when products were returned the refund was received on a timely basis.
27 avril 2026
Réponse de Motelrocks
Hi Julie, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Horrible and inaccurate sizing
Horrible and inaccurate sizing, when attempted return it would’ve charged me $80. This leaves me stuck with them as there was no point returning them for that cost.
27 avril 2026
Réponse de Motelrocks
Hello, I am very sorry to hear that you have been unhappy with the sizing of your item - please make sure to reach out to the customer service team if you feel like your item is not the size advertised as they will be happy to take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Amanda, I am sorry to hear that you have experienced an issue with the sizing of your item - please make sure to reach out to the customer service team as they will be happy to help out with any sizing information. Your feedback regarding our returns policy will be passed on to the relevant team, we are currently working on improving the service we are able to offer. I apologise for any inconvenience caused.
Motel x
I love the jeans and they are perfect…
I love the jeans and they are perfect however the sizing is a little weird just because i got a 28 waist and it was MASSIVE like MASSIVE like a good 8 centimeteres wider than my waist, so then i order a 24 and they were nearly perfect but still a little tight. I dont know jean sizing is a variety through out brands but i have one 24 inch pair of jeans (not from motel) and they are too big so then i bought a 23 inch pair of jeans from a different brand (still not motel) and they were perfect so then i thought i should get a 24 inch pair from here because the 23 were perfect and i can just wear a belt but they were much tighter than the 23. Not sure if this is the other brands weird sizing but I just thought i would share my experience to make sure that the sizing is right. Overall love the jeans
20 avril 2026
Réponse de Motelrocks
Hello, thank you for your feedback regarding the sizing of the jeans you have tried and this will be passed on to the relevant teams. If you need any specific information about sizing or measurements please make sure to reach out to the customer service team as they will be happy to provide you with all the details you need!
Motel x
Réponse de Motelrocks
Hi Renae, I am sorry to hear that you have not been happy with your item or the delivery service provided - this feedback will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Ashley, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality and price will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
The pants I got were a shit fit the…
The pants I got were a shit fit the front had about 6cm of bagginess. I thought maybe it’s just me, but then I zoom in on the ecommerce pics and they are trying to hide it. I love those pants and waited so long for them, so I ended up just sewing myself. Had to take the front in and add back darts.
17 avril 2026
Réponse de Motelrocks
Hi Georgie, I am sorry to hear that you have not been happy with the fit of your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Never got the pants and when I sent a…
Never got the pants and when I sent a message a boy keep saying the same thing
24 avril 2026
Réponse de Motelrocks
Hi Daniela, I am sorry to hear that you have not received your order - I can see that our customer service team have provided your delivery date but we will make sure that someone from the team is in touch with you again today. I apologise for the inconvenience caused.
Motel x
Great quality and service
Quick delivery, responsive customer service regarding my query and the clothes were true to size and good quality
24 avril 2026
Réponse de Motelrocks
Hi Sharon, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
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