Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Voir plus
L'entreprise a répondu
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Voir plus
L'entreprise a répondu
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Voir plus
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2,7
Bas
226 avis
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Great quality and service
Quick delivery, responsive customer service regarding my query and the clothes were true to size and good quality
24 avril 2026
Réponse de Motelrocks
Hi Sharon, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
The product was ripped and broken when…
The product was ripped and broken when it arrived
24 avril 2026
Réponse de Motelrocks
Hi Bethany, I am very sorry to hear that this has happened with your item - I can see that you have reached out to the customer service team so I will make sure one of the team is in touch with you today. I apologise for the inconvenience caused.
Motel x
did not fit i don’t think i understood…
did not fit i don’t think i understood the sizing
24 avril 2026
Réponse de Motelrocks
Hi Emily, I am sorry to hear that you experienced an issue with the sizing - please make sure to reach out to the customer service team as they will be happy to help out with any information you need!
Motel x
Réponse de Motelrocks
Hi Gita, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Réponse de Motelrocks
Hi Sam, I am very sorry to hear that you have experienced a delay with this delivery and we will be taking a look into this further with the courier. It looks like your parcel has been delivered today - our customer service team will be in touch with further details. I apologise for the inconvenience caused.
Motel x
Great product
Great product, got exactly what we saw and wanted was delivered in Sydney really fast! The size chart is accurate and easy to understand. Happy customer :)
14 avril 2026
Réponse de Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Misleading sizing
I ordered 4 pairs of jeans in size 26 waist. The indigo with white stitch pair fit like 2 sizes larger despite being the same style and size on the tag. Because of this I had to return that pair which cost me 30 aud out of pocket for a design flaw. Disappointed
14 avril 2026
Réponse de Motelrocks
Hi Eva, I am very sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant teams.
Please always reach out to the customer service team if you have any problems with an item so that they can get this resolved for you. I apologise for any inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Amira, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Réponse de Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Yellow and size
The colour was way more yellow ish in person that can be seen on the website and any of the measurement guides and sizes to pick from do not make sense. Mine ended up being way to big when I was suggested a bigger size from the size guides.
20 avril 2026
Réponse de Motelrocks
Hi Ariya, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can provide you with sizing information!
Motel x
Waist band was bigger than other styles…
Waist band was bigger than other styles of low waisted jeans
20 avril 2026
Réponse de Motelrocks
Hello, I am sorry to hear that you were not happy with the sizing of your item - if you need any help or information with sizing please reach out to our customer service team who will be happy to help!
Motel x
Hidden shipping costs
I know this was fault from my side for not checking the return requirements before ordering, but you guys really should better inform customers that all shipping fees will be covered by them. I didn't know before that I would also have to pay $AUD30 to return the item. This has made me not want to purchase the correct size anymore because I'd also have to pay for shipping both ways, resulting to me spending double the price for one pair of jeans. I understand the shipping fees are not controlled by you, but the fact that this was not mentioned during check out is disappointing.
20 avril 2026
Réponse de Motelrocks
Hi An, I am sorry to hear that you have been disappointed with our returns service currently offered in your area and the advertisement of this - your feedback will be passed on to the relevant team as we are always looking for ways to improve the service for our customers. I apologise for any inconvenience caused.
Motel x
it was suppose to arrive on the 25th of…
it was suppose to arrive on the 25th of April. It is still in London and its the 4th of May and I have had no more updates, Im furious. I have emailed about the issue, still no reply. Im furious.
17 avril 2026
Réponse de Motelrocks
Hi Olivia, I am sorry to hear that you have not yet received your parcel - I can see that you have reached out to the customer service team over the weekend, please allow 24-72hrs for a response from our team. I apologise for the inconvenience caused.
Motel x
Shipping was not that easy to track but…
Shipping was not that easy to track but jeans were perfect once they got here!
17 avril 2026
Réponse de Motelrocks
Hi Gabriella, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and hope to see you shopping with us again soon!
Motel x
I haven't received the item yet
17 avril 2026
Réponse de Motelrocks
Hi Ruth, I am sorry to hear that you have not yet received your parcel - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
The quality or the clothes and the time…
The quality or the clothes and the time it took even though there was flooding.
10 avril 2026
Réponse de Motelrocks
Hi Sarah, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
I haven’t got the product yet
17 avril 2026
Réponse de Motelrocks
Hi Ben, I am very sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
Delivery delayed
Delivery delayed? No reason provided. Incredibly slow. I still haven’t received goods and I placed order weeks ago now!
17 avril 2026
Réponse de Motelrocks
Hi Charlotte, I am very sorry to hear that your delivery has been delayed - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
I am aware that you guys said this…
I am aware that you guys said this could be sent before the arrival of my package. But, I placed an order on the 16TH of April and still have not received it. It’s now may and I just was wondering why it’s taking so long. I’ve ordered from you guys before and I absolutely love your stuff but yea just abit upset either way how long it’s taken. That’s all.
17 avril 2026
Réponse de Motelrocks
Hi Brielle, I am very sorry to hear that you have not yet received your order. Please make sure to reach out to the customer service team so that they can provide you with any further information - I apologise for the inconvenience caused.
Motel x
Wow I honestly was DISGUSTED at the…
Wow I honestly was DISGUSTED at the quality of clothes that arrived. I spent $270 and I’d say all the items were like shein qualiry. Returning them all and I have to pay for return postage what a joke
14 avril 2026
Réponse de Motelrocks
Hi Sevda, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams - I apologise for the inconvenience caused.
Motel x
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