Just went into Audika Ipswich as had an issue with one of my hearing aids. Andrew very kindly dealt with this immediately, even though he was awaiting his first customer and all was resolved. Further... Voir plus
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This is now the 4th year we have checked in with Audika and as usual we were greeted with the cheerful face of Andrew who listened to our queries and dealt with them to our satisfaction. We left with... Voir plus
The young lady, who looked after me , was very professional. The information thoughtfully presented. No pressure, no big sell , which when needed will certainly bring me back
I was very impressed with the service at Hidden Hearing. I completed an enquiry form on a Friday evening, and had an appointment booked by the Monday morning. Andrew explained everything clearly and t... Voir plus
4,8
Excellent
122 avis
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The staff are very welcoming
The staff are very welcoming, efficient and knowledgeable.
23 novembre 2022
Avis spontané
I had both my ears cleaned this morning…
I had both my ears cleaned this morning and it was very straight-forward and quite enjoyable. The person who did it - Debbie - was very friendly and explained what would happen. She showed me a photo of the insides of each ear before and after, and also explained that if a second visit was needed to clean out the ears it was free - fortunately I didn't need a second visit and everything went very well. I was very pleased with my experience
12 octobre 2022
Avis spontané
Excellent service
Debbie was absolutely lovely. She explained everything very clearly and was very professional and friendly. Excellent value for money. Would highly recommend.
5 octobre 2022
Avis spontané
Positive experience of ear wax removal
I had an earwax removal session with Debbie and I could not recommend her more. She was very friendly, professional and welcoming. She talked me through the whole process and made me feel very comfortable. Debbie removed all the earwax that I had in both of my ears within about 15 minutes and my hearing feels much better than I've experienced in many years. I highly recommend coming to Debbie for ear wax removal.
24 août 2022
Avis spontané
Wax examination because of loss of hearing
Very comprehensive examination with all options explained.
8 juin 2022
Avis spontané
I would highly recommend Hidden hearing.
Put off getting my hearing sorted out for years and finally visited Hidden hearing in Ipswich, changed my life as I was not aware how bad it was, now got hearing aids and I am Very happy with the excellent and professional service I received .
5 mai 2022
I loved having private home visits…
I loved having private home visits which are convenient, safe and discrete. The whole process has been relaxed and comfortable and could not have been easier.
26 avril 2022
Hearing changer.
I found the service and the staff excellent. The product has changed my world.
8 avril 2022
Back on an even keel ........
Fitted in at short notice at the Ipswich branch so first off, thanks to all for that !!.
Sharon Richards went through with me what was required in an organised and professional manner, then began the procedure. Successful outcome, exactly as described it would be.
What more can you ask !!
20 décembre 2021
Avis spontané
Excellent service again from Hidden…
Excellent service again from Hidden Hearing Ipswich.
Thank you
16 août 2021
Avis spontané
Excellent service once again
4 août 2021
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
No written proposal
I felt the audiologist was very competent and personable, and the testing process seemed quite thorough (although I had nothing to compare it with).
However, what disappointed me was that all I was given to take away and reflect on was a small business card with a few prices written on the back. I expected to receive a written proposal detailing the results of the test, the model(s) of aid recommended along with a brochure detailing the pros & cons of the various models, and full details of what's included in terms of on-going support so that I could work out what's best for me and what I needed to budget for over the life of the aids.
Some of this information was provided verbally but before I commit to spending £4000 on anything I expect to have a written proposal detailing exactly what I am getting (and not getting) for the money.
28 mai 2021
Réponse de Audika - Ipswich
Hi David,
Thank you for your review and feedback. We are glad to hear that you found your appointment was good. However, we are sorry that you didn't receive the full information of our products. We understand that it is important to know as much as possible before purchase.
If you would like I could arrange for our customer service team to contact you to discuss any questions you have, alternatively if you prefer you could contact them yourself on telephone 01622 775191 or by email contact@hiddenhearing.co.uk.
Kind regards,
David
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