After leaving an Applegreen charger that was telling me it would take 4+ hours to charge my car with a support number that led to a full mailbox, the customer service lady for Be.ev was a lifesaver. T... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I regularly charge within Romiley at the BeEV station due to the home charger taking a long time. Plus I have a 21 plate Nissan. BeEV still do the CHAdeMO chargers which can be rare to find especiall... Voir plus
L'entreprise a répondu
Download the APP after a google search, search returned download app for 50% off your first 2 charges. Registered said app but only given 15% off the first charge. Filled in a feedback form to be... Voir plus
L'entreprise a répondu
Great charging experience with be.EV. The app is very easy to use, clear and concise, with an excellent UI and overall user experience. Finding a charger, starting a charge and keeping track of ev... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're on a mission to help every driver love every electric journey. Be.EV is the UK's second highest-rated rapid and ultra-rapid medium charging network, as voted for by Zapmap drivers themselves, with more than 2,500 charging bays across the country and plenty more on the way. We build ultra-rapid charging hubs in places that make sense. Where you live. Where you shop. Where you stop for a coffee. We believe charging should fit naturally into everyday life, not take you out of it. Everything starts with listening to drivers. They told us they wanted reliable chargers, clean and spacious bays, fair pricing, an app that works, and a team that genuinely listens. So that's exactly what we're building. Every piece of feedback helps shape what we do next. We're proud to deliver 99% network reliability, but our focus goes beyond charging bays. We're here to create an effortless charging experience; making public charging simple, convenient and dependable whenever and wherever drivers need it. Founded in 2019, we're proud to be majority owned by Octopus Energy Generation, one of Europe's largest renewable energy investors. As more drivers make the switch to electric, we're building a network designed around people, powered by renewable energy and shaped by the customers who use it every day.
Coordonnées de contact
Royaume-Uni
- 0800 917 3208
- support@be-ev.co.uk
- be-ev.co.uk
4,0
Bien
231 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Be.EV
We are so glad to hear that you found our product easy to use and efficient! Thank you for your wonderful feedback.
Great prices and easy to use chargers.
18 septembre 2026
Réponse de Be.EV
We're so happy to hear that our prices and easy-to-use chargers met your expectations. We truly appreciate your positive feedback!
Réponse de Be.EV
We are so glad to hear you found the pricing favorable and the charging process easy. Thank you for your wonderful feedback!
Charging rates & subscriptions
I used to pay for the Mega save subscription, it was worth the money as I work full time and not everyday can I charge my vehicle after 7PM. However last month they wanted to raise the price for the subscription which sucks massively, it’s just greedy, there was absolutely no reason to adjust the Monthly price. I’m trying to save for a home charger, but charging the car at full rates becomes very expensive very fast, it would be more advantageous to stick with petrol vehicles as you would be saving more.
15 septembre 2026
Réponse de Be.EV
Hi Hafiz, thanks for taking the time to share your feedback. We completely understand your frustration, especially if the previous subscription worked well for your charging habits.
We never make changes to our pricing lightly. Any updates are carefully considered and discussed across our teams, taking into account factors such as network investment, operating costs and how we can continue delivering a reliable charging experience. Feedback like yours is really appreciated and helps direct those conversations.
While the subscription has changed to the Flexi at £13.99 a month, the potential savings available through the pass remain significant. For drivers who regularly make use of the discounted charging rates, it's still possible to save over £100 per month compared to standard PAYG pricing. Moreover, our Go and Go Further passes provide you a set amount of kWh in charging with a single monthly fee, offering plenty of savings and a hassle-free charging experience.
That said, we're sorry to hear the change has left you feeling disappointed. We'll make sure your feedback is shared with the wider team as we continue to review and develop our pricing options.
Thanks,
Team Be.EV
We have have had our energy with Octopus with no issues.
We have have had our energy with Octopus for a few years also our car charger. Absolutely great on both counts. Never any issues. Everything such as bills very straight forward. User friendly call handlers. 109% service.
15 septembre 2026
Réponse de Be.EV
We're so happy to hear you've had such a consistently positive experience with our energy and car charger services. We truly appreciate your kind words about our straightforward billing and helpful team! Hope to see you charging with us again soon⚡
I have had a number of issues with the…
I have had a number of issues with the app not connecting with the charger and not disconnecting. The advert that pops up when you load the app is annoying and you can't start selecting a charger until it disappears. That said the phone service is good to get issues sorted. Having the app package will only allow one vehicle to be charged at one time too.
17 septembre 2026
Réponse de Be.EV
Hi Richard, thanks for taking the time to leave us a review.
We're sorry to hear that you haven't had positive experiences regarding our app and will pass on this feedback to the correct team, which will help us know what to focus on in our future app updates.
If you have any other specific issues that you wish to share with us, feedback is always welcome at feedback@be-ev.co.uk.
Thanks,
Team Be.EV
I was glad to see that you have fixed…
I was glad to see that you have fixed all of the changes I like to feel that you can then all Safe and working
17 septembre 2026
Réponse de Be.EV
We're so glad to hear that you feel safe and that our recent changes have met your expectations. Your positive feedback is truly appreciated!
It was quite a slow charge today…
It was quite a slow charge today compared to other visits. I’m guessing it was due to quite a lot of people charging at once. Also, there’s quite a lot of confusion at this site on which parking bay belongs to which charger. Someone tried to stop my charge because the car next to them had used the wrong charger. Not sure in how to make this clearer but it’s definitely an issue that I’ve encountered more than once here
15 septembre 2026
Réponse de Be.EV
Hi Scott, thanks for flagging this for us.
Our aim is to make charging as hassle-free as possible for our customers, so this is disappointing to hear.
If possible, it would be greatly appreciated for you to send over some extra information regarding your experience (e.g. location, specific chargers etc.) to feedback@be-ev.co.uk. A member of our team will be in touch and will pass on your concerns to the right team to make sure we fix this issue.
We look forward to hearing from you,
Team Be.EV
I have been using BE.EV FF for six…
I have been using BE.EV for six months now and have not encountered any problems , the East Prescott Road location is clean and tidy 🙂
17 septembre 2026
Réponse de Be.EV
We're so happy to hear about your positive experience with us over the past six months! We appreciate you highlighting the cleanliness of our East Prescott Road location and look forward to seeing you charging there again soon!
Réponse de Be.EV
We appreciate your feedback and are glad we could provide what you needed, precisely when and where it was required!
Excellent charges fast and really good…
Excellent charges fast and really good value if you pay subscription every month highly recommend.
15 septembre 2026
Réponse de Be.EV
We are so happy to hear that you're charging fast at our sites and find our chargers are great value. We appreciate your recommendation!
Being new to EVs and not having off…
Being new to EVs and not having off street parking I was a bit worried about how I was going toncharge on the public network, luckily we have Be. Ev site local and I can not recommend them enough, buybthe subscription for lower p per kWh and away you go... 100% recommend them
15 septembre 2026
Réponse de Be.EV
We're so glad to hear we could make your transition to EV ownership smoother, especially with public charging! We appreciate your kind words and recommendation.
Be.EV is great value for money
Be.EV is great value for money. The subscriptions they have for cheaper charging are amazing and saves you a good amount of money. The chargers are very quick. I only use the Be.EV chargers now
15 septembre 2026
Réponse de Be.EV
We're so happy to hear you find our subscriptions offer great value and our chargers are quick! Thank you for your wonderful feedback.
Réponse de Be.EV
We're so happy to hear you appreciate our initiative and its affordability. Thank you for your kind words!
Love the ease of charging at chadderton
15 septembre 2026
Réponse de Be.EV
We're so glad to hear you found the charging process at Chadderton easy! We appreciate your positive feedback.
all chargers are down (out of service)…
all chargers are down (out of service) in tunbridge wells. both locations.
asked for an update and got a reply that said nothing. was just dismissed without answers to my questions. why are they down. when can i expect them to be back on available?
just paid £13.99 monthly subscription and i cannot use any of the chargers in tunbridge wells where i live….
15 septembre 2026
Réponse de Be.EV
Hi, thanks for taking the time to write a review and notify us of this incident.
We have gotten in touch regarding the details of the two closed sites in Tunbridge Wells and have also fully refunded your Flexi subscription for this month.
We hope that we have amended for any inconvenience caused, and that once the sites are back up and running, we see you charging with us again.
Thanks,
Team Be.EV
No hassle you just drive up Plug and…
No hassle you just drive up Plug and tap your RF ID card.
starts charging it’s that easy.
15 septembre 2026
Réponse de Be.EV
We're happy to hear that our charging process was so easy and hassle-free for you. We appreciate your positive feedback!
Always perfect
15 septembre 2026
Réponse de Be.EV
Hi, thanks for taking the time to leave us a positive review!
Great network of charging stations
Great network of charging stations. And great subscription. I have no home charging since I got EV, and I've been charging with Be.EV since with no interruptions.
15 septembre 2026
Réponse de Be.EV
We're so glad our network and subscription have made your EV charging experience seamless. We appreciate your positive feedback!
Great rates when you have flexi plan.
17 septembre 2026
Réponse de Be.EV
We are so pleased to hear that our flexi plan is working out well for you and providing great value. We appreciate your positive feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.