Bigbluecover Avis 

I can confirm I got all my money back 419£ ! Car rental company had charged me for small scratches and luckily I had reactive claims (big blue insurance company), it took about 15 days to get confirmation email that I'm getting my money back and then after another 4 days I got it. It took longer for them to proceed as they had asked me further documents and photo of the scratches after 7 days.

I guess most people either not providing proper documents or mostly people leave negatives reviews having bad experience, when you have good experience, usually we don't leave good reviews.

We booked a multi-trip annual travel policy with this lot for my wife (who has a medical condition) and me. They issued the policy (with a generous extra premium for a cured cancer 7 years post-treatment). In between our first trip on the policy and the planned second, she developed an unrelated condition, again highly unlikely to cause a problem on a 2 week trip to Spain. I called Big Blue as per terms of the policy, and was told they would not offer cover for either the new OR the original condition on the policy. Only after 15 minutes of argument would they agree to give any refund on the policy despite the fact we had taken it out in good faith and followed the policy wording to the letter. Bunch of crooks. Don’t touch them with a bargepole.

Appaling experience so far with this company. Don't use, I will be back with the details once the complaint process is completed.

In March 2018 I got very sick with the flu, bronchitis and sinus while on holiday in Vietnam. The service I received from Bigbluecover was nothing short of amazing. They arranged for me to be moved into a room without stairs, arranged and paid for my return flight back to the UK, paid for my hotel room and I had telephone support from a nurse checking up on my recovery throughout my illness. I didn't have to worry about anything and I felt very supported at a time when I needed it the most.

Wanted to upgrade my policy to Worldwide cover for an up and coming holiday - tried several time to contact them with no success. You can't get through, left hanging on the phone for ages and on several occasions the call just dropped, one of which due to the 7pm watershed for the call centre closing! So we can only assume if I had to make a claim it would hell. AVOID THIS INSURANCE MIDDLE MAN.

WARNING - If you chose to go on your holiday to a destination where there is a FCO warning in place you will not be covered.... HOWEVER this is NOT a valid reason to be able claim cancellation costs even if your holiday was booked weeks before this happening?!!!!!

So basically we have been told you can not go on your holiday and we also will not help pay towards the cancellation costs. (Note- we also had premium cover the highest that they provide)

STAY CLEAR FROM BIG BLUE COVER! Thank you for completely destroying our once in a life time honeymoon.

These are just a middle man. They use GLOBAL RESPONSE which are a terrible insurance company. Look them up. They don't pay out for anything. AVOID!

oh dear - shambles of a company using a provider for GLOBAL RESPONSE , DO NOY USE THESE PEOPLE - I am unsure how they have managed get such a star rating .... 10 weeks to settle a claim and then take above and beyond the excess in the final payout.
The ethics and morals of a pay day lender !!!!!!!