Bigbluecover Avis 

BOUGHT MY TRAVEL INSURANCE 7/3/2020 FROM BIG BLUE INSUREANCE SHYSTERS DUE TO THE RIPPLES COMING THROUGH WITH COVID-19 , MY HOLIDAY WAS BOOKED FOR THE 24TH MARCH AND YES IT WAS CANCELLED , REPORTED THIS TO THE BIG BLUE SHYSTERS AND YES YOU GUESSED THEY DONT COVER THIS SITUATION , SEEMS TO ME THAT THIS BIG BLUE INSUANCE SHYSTER GROUP HAVE MADE A LOT OF MONEY OUT OF US , I AM TAKING MY COMPLAINT TO THE OMBUDSMAN , I WILL NEVER EVER USE THESE SHYSTERS AGAIN

Corona virus has cancelled my holiday. I cant seem to change my insurance to new dates. I've emailed big blue but heard nothing. Jet 2 have been great, car parking company have been great but big blue are garbage. Never again .

Report them to the Ombudsman!
Shocking service, I rang them because I just wanted to find out if I was covered for a trip in the summer which looks like it will more than certainly be cancelled. The girl on the phone just recited the terms and conditions, which even she admitted didn't say I wasn't covered. She said I would have to talk to the underwriters Reactive Claims to find out. I asked if she could transfer me to them and she said okay - to which once I was transfered the message said they were closed due to Government advice on the Coronavirus. The girl must have known they were closed but transfered me anyway - thanks! No way to get hold of anyone, they're (BigBlue) ignoring e-mails. They'll be out of business soon, but I'm sure that like a phoenix from the flames they'll be back - after all, the money they're taking off you isn't being used for insurance. What a waste of time

Terrible. Typical travel insurance company. Holiday cancelled because all flights were cancelled and now we find that they are refusing to pay out. Utterly shameful. But not, sadly, unexpected.

Absolute rubbish have tried to get refund for my holiday from this company even tho it's not in enforcement,due to my holiday being cancelled by your operator,and because iam outside the 14 day period the answer was no £80 for one holiday less,never use this company again and would not reccomend them to anyone ROBBING BARSTWEWARDS

I will never ever use this company again. Had insurance for a package holiday to Turkey with Jet2 that was cancelled by the operator due to Corona Virus. A full refund was sorted with a 1 minute phone call for the holiday. Tried to reclaim my Bigbluecover payment for insurance that could not be used due cancellation. Their answer was that because I had taken the insurance out over 14 days previously (cooling off period) then I would be only entitled to 75% refund plus a £6 admin charge. So in other words it has cost me £16 for an insurance policy I could not use. I go on holiday 3 times a year and can assure you I will never use this company again. I will also tell as many colleagues as I can not to use these shysters

Avoid at all cost just like Corona. Socially distance from this company.

Been told my policy will auto renew, so tried to contact on email address given which is for ROCK INSURANCE and website will not load, tried phoning BIG BLUE COVER and kept on hold for excessively long time. Beginning to think this is just one big scam. How am I supposed to put in a claim if it occurs if there is no contact.
Won’t be using them again.
SCAMMERS

Pity anyone who has to make a claim through this company, do they actually exist? I went through Money Supermarket, trusting them, then after read so many reviews on Trustpilot that I decided to cancel. Four e mails later, numerous phone calls and a letter later, I still cant get a reply. They tell you to use live chat and there is none. Good luck.

Have been denied acces to South Africa due to COVID 19 and have told me i'm not covered. I purchased a premium product to ensure as much coverage as i could get 6 months ago. SCAM

Shocking company on all counts. Mislead you into buying policy with medical conditions disclosed and when paid for policy then inform you cover for these conditions is declined. Then can’t get refund as admin email address bounces back and telephone calls continually engaged. Even the compliance email address dies nit respond. I will be reporting to FCA. Avoid at all costs

do not use this company for cover they never pay out and i have incurred charges on cc as there company is on hold due to non payment and i had to pay up front

I have started receiving unsolicited marketing emails from this company. I have asked them to stop, I have also asked how they obtained my details as I have never been in contact with them; so far both requests have been ignored.
I can't comment on their product as I've never used it but based on this experience I never will and they rightly deserve 1 star.

took out a travel insurance filled all questions online & paid they sent me an email with all my details id filled in and to my surprize, a medical question i put Yes on, had been changed by there error. which stated No instead of Yes, i phoned the company straight away to tell them there was an error it was still on my Laptop, so how can it have gone through wrong??, they put it right i asked if i needed to pay anymore money thinking maybe an extra £6 ? No they said its still coming through at the same price, i said oh thank you, that's good then, and can you please email me the new email cover and they did, there's a cooling off period of 14 days & you can cancel it if your not happy in that time). On day 22 i received a phoned call from them insisting i now pay another 90% of what id already paid on top or i will not be insured, i told them i didnt want my insurance then, and they can't do that! i no my rights!! they should have given me the proper information on day one, they hadn't, and which id been mislead by being told the price asnt changed. and they can't phone me 3 weeks later expecting me to pay all that money thats terrible, they told me they'd definitely phoned me back in the next 2 days and try and sort it out as it was there fault and apologised, i told them i want a refund and not the policey as am not covered, they said they'd talk to there boss to see what they could do, a week as gone by they av just left me hanging, with an insurance thats no good to me at all am guessing il probably end up in court next for refusing to pay more money, am stuck i can't use the insurance and they not refund me. iv contacted my bank now and there looking into this, as they said they can't do that. thank goodness am getting help, tg i paid by creditcard, don't trust this company.......! and am reporting them this is disgusting,,,, what a scam avoid... thank you martin lewis av checked my rights! and yes there is a few of them they didn't follow. i no company's can make mistakes but to not put it right and leave you in a terrible mess is very bad of them.

Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim form. Within two days of sending the form and documents back, I was advised that my claim would be paid in full. Within a further two days, the money was in my account!!

I had an accident whilst on holiday in Dubai that wasn't my fault that resulted in fractures to my ankle, foot and a torn ligament. I am still in a cast boot 8 weeks on and my business has suffered big losses as I cant do my role. Big blue refused to pay many of the out of pocket expenses I incurred, all they would cover was the cost of the medical treatment minus the £99 excess. Also my varifocal glasses were smashed so I had to buy replacement ones, however they will not pay the full cost of my glasses, have taken money off for wear and tear and also taken the excess of £99 off me again, so i have paid this excess twice, totalling £198! Apparently I can't claim for personal accident as I am not dead and have not lost a limb!?! Two months on and I am still in a cast boot, my business has lost loads of revenue and I am still in much pain. It has also taken them 2 months to settle this claim. Dreadful service, won't buy insurance from them again

Because we had an internal flight in New Zealand diverted and no replacement flights were available until after our return flight to the UK would have left. We had to hire a car to drive from Auckland to Wellington we hired a car to drive the 400 miles and Big blue (non) cover have told us that they will not pay out for the car because it only covers missed departures to the UK. Even though we saved them money by doing this they refuse to reimburse us. Avoid look at the other reviews

We booked insurance through an internet comparison site, big blue insurance weren’t the cheapest but offered the best cover. My youngest daughter was diagnosed with leukaemia a few weeks before the holiday. We cancelled the holiday and claimed on the insurance. The amount of questions, hoops we had to go through whilst visiting and staying in hospital whilst my daughter had treatment and was very ill, was insensitive, very poor communication and delaying tactics, it took almost five months for them to eventually pay out. It was only the support of my GP and cancer paediatric consultants writing numerous letters and responses to their significant questions that eventually made them pay out, in line with their policy. My advice stay well away from this company and I would of given them no stars if I could.

Would have given no stars if I could. Lost my holiday due to Thomas Cook fiasco. Big blue and their partner company rock insurance didn't want to know. No "good will" with this lot. Pay that little bit more with someone else for peace of mind and a better customer service experience. BBI138075

They do not even do their own car insurance cover. It is another company called Reactive claims. Be prepared to be hung up on by staff there and every time they request an extra document off you it takes 5 to 10 working days for them to even look at it. Painful and rude staff. Go with anyone else!