bigtopshirtshop Avis 

I ordered a 2XXL shirt . It fit way to tight . The shirt said it was XXL. From my experience with bigger shirts since I am big chested 2XXL is usually bigger then XXL. I tried to return it but it will cost $15. I contacted bigtopdhirttop. Went into Chat and the person on the chat was not friendly and rood. He said “ I got what I ordered “ no apology, nothing. Never order from here. Now I am stuck with this shirt that cost me total of $33. Very bad business .

I ordered 4 tank tops, size 4xl, last week. They arrived yesterday. They fit perfectly. The price was unbelievable (under $10 each). They did what they said they were going to do, when they said they were going to do it. I have no issue with them.

So I did not receive confirmation emails when I contacted them first.You can't call them and their chat is manned by someone who is smarquis.Unhelpful does not read your responses before response.
I would not use this company again.If they were the only shirt company on the planet.
So to kind of sum up how this was working. I didn't have any way to confirm my account. Your system wasn't working well, but the person on the help desk was able to pull up my information. Tell me what dates what orders I had but refused to cancel them because I did not have the order reference number which was not emailed to me until the middle of the conversation it was sent to me and they accuse me then of lying the whole time.
Avoid this company at all cost. The most rude and unhelpful customer service I have ever experienced.
Not at 1 time, were they ever nice?Or helpful in any way.

I emailed them a few times and tried to use the chat page but they didn’t answer or reply back.

Sizes are not accurate at all! And if you need to do a return or exchange have fun paying for the shipping fees and good luck getting your money back for your items. This company is a complete joke and will rob you blind. I got a hoodie that was not true to size. Then tried to return it and had to pay an extra $15 to just send it back for 2 months later them saying they never received it! So now I’m out the original cost and two shipping fees.

I recently purchased over $100 of shirts and sweatshirts. I received an email cancelling 2 shirts costing $50 but was only refunded $44. I inquired why through the messaging ap. I was told I couldn’t order those shirts without screen printing and that I should have realized that from the website. The customer service rep was condescending and rude. I truly never saw that on those shirts. I thought it was interesting that the cancellation made no mention as to why the order was cancelled. I assumed they were sold out. I can never deal again with a company that allows their customer service reps to speak to customers in that fashion. I will recommend to our five teams that we never utilize them when we order team shirts!!

Shirt quality is not good and was denied returns on two standalone single items i bought because they said it was a bulk order (I did buy 11 of another shirt, but only one of the two I wanted to return). At no point in the process did it warn me that somehow this "bulk" order would mean the items were not eligible to be returned - would NOT recommend buying from this supplier

Wow I see I’m not the only one to have problems with the attitude from the person whom I spake with this is rediculous they should have more or better respect for their customers you would think I’m just praying I get my order and don’t get scammed I asked for them to call me tbh I just wanted to make sure they were legit but idk I just hope I ain’t lost my money smh this is a prime example of why I do not like to order anything off line

I simply asked when I was getting my shirt and the attitude I got from the person was astounding, my email was not rude I even thanked them and this person comes back with the most condescending attitude for no reason. I work hard for my money and the fact that I spent it on this site and these people have zero tact in dealing with customers is insane. It's not my fault you hate your job for crying out loud. Such a gross experience. I hope my shirt actually fits because looking at these reviews this company seems to not have it together at all. I hope they find some joy soon because by the sound of their customer service it seems like misery is more what they selling than shirts.

And here they come with a reply as nice as pie ! TYPICAL if anyone wants to see the emails and see how rude they were you can hit me up .DONT BE FOOLED BY THEIR RESPONSES TO PEOPLE ON HERE they are rude and for no reason it’s insane

This company sucks. Just told me via email to stop asking them about my refund and that they would no longer correspond. Disputed charges with financial institution! Stay far away from this company

I received a damaged shirt from this company. Willing to share pics if needed.

You guys refused to refund me.

I received the shirt too late so I didn't need it anymore. When I asked to return the shirt for a refund I was told it was to late to request a refund. That's fine, I understood. But when I took the shirt out the bag to hang it up in the closet there was a black mark on the sleeve and black smudge on the shirt. At least exchange the shirt.

I contacted chat to find out if the business is legitimate. I reached a bot named T, who in fact answered all the questions. They provide no address, no telephone number, and ultimately I told them that is a concern. He told me his name is Tony, and said even though he won't give his last name, they can collect ours. He ultimately said this is not a good match for me then. Agent profile image
Big Top Shirt Shop Support

First & Last Name : Desiree M
Email Address : Are you shopping For: : Personal Use
How Can We Help You? : What is your telephone number and where are you located? What country?

Agent profile image
Hello Desiree

We are In Arizona

The faq’s link at the top of the page will have answers to other commonly asked questions.

What is your telephone number

Agent profile image
We do not offer phone support.

What is your address

How do you think people would support your website if we cannot validate that it's a legitimate business?

Agent profile image
We have tens of thousands of customers Desiree. If you need a company with phone support we will not be the right place for you.

I never heard of you, yet I am not able to validate your business.

You have no address, no telephone number and now you are being less than courteous by saying maybe this is not the right place for you. That's crazy.

Agent profile image
Desiree, we do not offer phone support.

If that’s important to you, we will not be a good fit for you. That’s not crazy, it’s common sense.

NO you are not common sense, how about that?

Agent profile image
Ok. You have a good day Desiree.

what is your name

Agent profile image
Tony

Tony what

Agent profile image
I’m not provided you with my last name.

I am about to look up the business proprietor's information

Agent profile image
*providing

Ok you can ask my name and email, but you are not willing to provide yours.

Agent profile image
Correct. We can ask your name and you can choose to provide it or choose not to.

okay, I downloaded the chat.

Agent profile image
Great. Have a good day.

11:52
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I order three shirts for around $38.00 in size 2xl. They were small so ordered three others from a different manufacturer in 3xl with an increased cost and paid for it. I filled out the return form, and got an email back with the form listed again but no return address listed. I then went on to live chat and was given the runaround and after giving whoever it was the order number he said an email was sent at 132PM. I went to my email and nothing and he was rude also. All I want is to get a return address something that should take minutes but now has turned into much more. Buyer beware..

Never received an email about this order.. They are trying to tell me I used a different email address which I didnt. I finally got back into my old email and there was not one email from them in either one of the email accounts. I was told when I was having difficulty trying to get the old email up to "put my big girl panties on and figure it out!>

Horrible customer service on the chat line. Sent an email about a service invoice and he told me they do not want to do business with people like me. very rude and unprofessional. Did not want to exchange or return my shirt.

Well, sorry to add my negative review, but the shirts I ordered were advertised "2X" and arrived an "XXL" which is NOT the same, as anyone plus sized can tell you. I can return them at my own expense. They will not pay return shipping, per their policy, because the measurements for the shirts are on the site. True, but if I usually easily wear at 2X, why would I look at the measurements? I did not order the identical item from Amazon because Amazon stated theirs were XXL. Sure wish I had! I would have free returns. I will never order from this store again.

I have ordered five polo shirts, and a package is lost and they will not refund my money. I got very rude response back from the customer service and it’s actually the owner Tony on my email that I am acting like a Karen. He also left a 1*review on my business page and this order has nothing to do with my real estate business. Horrible service and especially from a business owner.
Everything on his reply is a lie because I did not threatened anyone. I called USPS myself and the clerk told me to call or email the company and ask for a refund because they do not know where the package is. It’s lost in Transit I was told by USPS. It’s my fault I should’ve read all the horrible reviews before I ordered anything but lesson learned. I wish I could upload all his emails here that were so unprofessional.

It's a scam company. Do not fall for the fake reviews. They'll never send your items, claim the mail must of lost it and refuse to help you

As you can see by the reply, they will just deny everything and still not give a real result. You can check their history, it's nothing but rude people avoiding giving you what you paid for. But it looks like they will make up dates on deliveries if you Bug them long enough. But when you track it there is still no info provided. So if they "don't have package" and the tracking is wrong, where are they coming up with the dates? Then lose their mind when you question it.

Yes. Keep proving to us that you will give random updates to lie. Yet tracking shows nothing. Proving my point on your scam business.

Really dead set on embarrassing themselves.

And now lying that it was delivered. Really dedicated to ignorance

I bought a shirt from this company awhile back. My best friend was getting married and I was the best man in the wedding. I ordered with ample time left before the wedding and paid for standard shipping. Within a day or two, I got an email saying my shirt had been shipped. Days and days went by and the wedding date was approaching. My shirt still hadn't arrived yet. I checked the tracking number and it turns out "shipped" meant just that the shipping label had been created. The item hadn't actually been in transit and was still sitting in the warehouse. It was clear at this point, that my shirt would not make it in time for the wedding. I had to re-order another shirt and pay for overnight shipping. I wanted to go with a different company, but the groomsmen all had matching shirts that BTSS only seemed to sell, so I had no choice. I sent an email to BTSS asking them why this had happened. I made it known in the email that I was not happy about the shipping situation on the first shirt, but I absolutely kept it professional. The owner replied and was a very hostile jerk right out of the gate. He refused to cancel the first order or to let me return it for a refund and straight up told me he wouldn't respond to me anymore. I meant to challenge this on my credit card but never got around to it. I probably would have won because the package arrived late and this wasn't the fault of the carrier. Buy your shirts elsewhere. The man that runs this shop is a crony bully.

While it seems this company is legit, I ran into a frustrating issue. I placed a small order, only 2 shirts, blank, not customized. My order was confirmed immediately via email and my card charged immediately. Simultaneously i received a cancelation notice from bigtopshirtshop, stating my order couldn't be fulfilled as they were out of stock, and I'd receive a refund in the future (7-10 business days). Thankfully it wasn't a huge order. But bigtopshirtshop should have marked the item out of stock. Ethically they should NOT have processed my order, taken immediate payment and Simultaneously canceled the order while still processing payment from me. Why should I have to wait to receive money for items they NEVER HAD TO SELL in the first place. So I'd say be careful what you order, except that there's no way to know what they do or don't have in stock, clearly. I reached out to them via their text support system regarding my refund. I received a fairly sarcastic, demeaning response, directing me to reopen the cancelation email, re-read it, and confirm that I "understood" my refund would be forthcoming. Thanks bigtopshirtshop, the entire point was that no payment should have ever been processed. What a negative experience!