bigtopshirtshop Avis 

I ordered around 8 items for a Christmas present to be delivery to my sister in law. Two items were received in different colors and also they sent me vest instead of a jacket. When I request the return they sent me all the instruction but never sent me a return label, because her return policy make the unsatisfied customer pay for the return of a wrong order sent by their store. Is like they sent wrong items so the customer have to returned and pay for it.
Never use this store again and i don't recommended any body to use it.

Just got my shirts, one sleeve is sooooo much smaller than the other sleeve. I guess you get what you paid for. Would never order from them again. Plus they are paper thin. I called and they asked for a picture of what I meant. So I sent a pic and it was clear as day what I was talking about. They replied it’s unclear. Never again!

Ordered shirts for my employees. They fit tight and like a size smaller. Tried to return and got nothing but the run around. Site says a email will be sent to approve return that never comes. The online chat agents treat you like a liar saying they haven't recieved a return request eve after showing them a SS from their site of the message after filing a return. So now a have a bunch of shirts they now say is passed the 2 week return window. They refused to honor their return policy and now say too bad you had 2 weeks to return. A bunch of scam artists that sell cheap crap shirts.

Okay. I ordered my shirts and THEN read the reviews . I was worried that I'd never get them and if I did they would not fit. They arrived in about 5 days and are a very nice quality and fit . I'm not disappointed.

Just received my second order from this company. I do not understand anyone giving them a poor review. The shirts fit perfectly and arrived very quickly.

Wish I had read reviews prior to purchase. I ordered 10 polo shirts and paid more than $100 for them. They did not meet my expectations. I got a return number, paid $20 to have them shipped back to the company, and then they charged me a 20% restocking fee!. It cost me almost half as much to send them back and it would have if I kept them. Very poor customer service!

An absolutely scummy company. My experience was likened to maybe a couple 15 year old kids trying to hack it as an online "business". Dishonest, rude, quite frankly....thieves. You've been warned, somewhere down deep in the fine print, they have an 'out' to stiff you on your 20%.

I ordered a button down, long sleeve shirt. I normally take a 1X but based on the measurement chart and the fact that I prefer my shirts loose, I ordered a 2XL. I looked like a black stuffed sausage. The size 3XL says it's 6 inches bigger, but I doubt it.

I normally don't leave reviews. This is a big warning. Yesterday I bought six shirts from them that I am counting on. I paid for UPS Next Day Air. They sent me an email yesterday saying that it shipped. They did not offer any other information such as tracking. I work in logistics. They supposedly sent out my package UPS next day air saver, a service that is not guaranteed and even worse, a much slower delivery option that costs much less than their advertised UPS next day air shipping option. I never received the package, they never responded to emails. Charging a certain price for a service yet going with a cheaper option to pocket money is fraudulent and I am guessing a crime. I'll be reporting to BBB. Stay away!
Update: items showed. Shirts extremely wrinkled and thrown into box. Shirts loose with no protection and box was sent out UPS ground. For those that don't know, I paid an additional 50 dollars for UPS next day air and it came ground, a much cheaper alternative. So even their shipping notification was a lie. Very bad company to deal with.
Update 2: I had paid for next day air and they sent out the package UPS ground. They over charged me fifty in shipping costs and never sent the package out through the delivery option that I had requested. Do yourself a favor. Go check them out on the BBB website. Nothing but horrible experience after horrible experience with this company. The most unprofessional company that I have ever dealt with.

They were rude and obnoxious when inquiring about tracking on a package I was expecting today. The label was created on the 19th and still sitting in your warehouse. Then the owner Tony called me throwing a temper tantrum. I have already disputed with my bank to get my money back. I'll never deal with his business for any product and will be leaving reviews and complaints everywhere!!Then tried to put false reviews about my business on yelp!!!! RUN DO NOT DO BUSINESS WITH THIS COMPANY!!!

I think my review will basically be another reiteration of just what a terrible company this is to deal with and even worse to purchase from. I placed an order for shirts. I received nothing from this company in terms of confirmation emails or shipping info. NOTHING. I emailed the company and requested an update on my order. I was told that without information from my confirmation email that it was impossible. I did receive a confirmation on the order from PayPal and forwarded them that to prove I had an active order. I was told that they sent me a confirmation email and to use the PayPal confirmation email I received. Well, I cannot track my order or it's status based on that. I had received nothing from this company including my order in nearly 2 weeks. I filed a dispute with PayPal to get my money back and within a few days my order miraculously came, although in parts and on different days. Of the seven shirts I ordered only 2 fit. The rest were either too big or too small even though they were all the same size. I want to send them back but this company has the worst return shipping policy I have ever seen. In addition, I have doubts I would ever actually receive a refund from them anyway. Unbelievably rude and belittling company.

I would give less the person on chat called me a "karen' totally racist remark because he is condensending and doesn't want to answer questions. He wants to be condensending.

I see all the bad reviews but I didnt have nothing bad ordered 4 long sleeve shirts the only complaint and reason I put 4 is cause I ordered 4 Large or so I thought got 3 Large 1 XS but when I looked back on the order it was my fault. But if they where the same colors I would understand but different colors, they should contacted me to see if it was a mistake before sending out. But the XS is still ok gonna be used by my wife.

This organization engages in unprofessional customer service practices. In response to an inquiry I placed regarding a shipment that is significantly delayed (mailed on 5/20/21, not received as of 6/2/21), I received the following reply: “The tracking information makes no indication that the package has been lost/delayed for two weeks. First, the last scan was on the 25th, which is just one week ago. That scan shows that that is a delay, which is expected and communicated. That said, if you would like more information than what the carrier makes available to you online, you are welcome to reach out to them for additional information. Should you not wish to do so, no problem, we can wait for the next scan from the carrier and an update at USPS.com.” When I retorted that I didn’t wish to call USPS to track down my own merchandise, the following remarks were made by a representative of this company: “ It appears you didn't read our entire email.”, followed by “ You can simply wait for the delivery to be completed, simple as that.”
This is NOT an acceptable form of communication from any company. Moreover, it’s obvious this company has completely missed the mark as it relates to the term “customer service”. Do not do business with this organization!

Very rude customer service I never got my refund back
Thieves they should close the business. All they do is take money and never give back regunds on top of that very bad material trash.

ordered 3 shirts from them, and had to return them, which was difficult. I emailed them to inquire about the refund status, they asked about the tracking number which I don't have at work, i said I would find it at home, and asked them about why the customer has to pay the return fees? I got several rude emails from this customer service rep. telling me I'm not being cooperative. anyhow after several emails arguing with this rude person, someone from the company called me at work three times, I finally had time to answer, since I was at work. He began by being just like the person in the emails. So it made sense. Act like what your taught. I told them to keep my money, because I don't have time to deal with this kind of unreasonable customer service, SO BOTTOM LINE, DON'T PURCAHSE FROM THIS COMPANY !!

$9.99 for shipping via slow mail, 10 days makes for one expensive shirt

This place is the worst place that I have ever ordered from in my whole life! Don’t order from these people they suck!

VERY rude, extremely poor customer service, actually nasty when I wanted to return a top I order for my mother that arrived a week after she died. the package had NOT been opened. They had me fill out a form and I got a letter saying they would review my request and get back to me. they didn't. Then some jerk asserted that I did not fill out the form. Well dang it, I have a snap shot of the form...so...be wise, don't use them

Ordered a hat.

After the order I asked if it would be there by Saturday.

They don't me that was "impossible".

I woke up the next morning to an email notification of a cancelled order.

When I asked about their customer service policies in the chat, if they had it in their manual to cancel customer orders without explicit instructions or talking to the customer first, they basically told me to go away.

They appear to have gone so far as to block access to their website.

I've never, ever experienced as negative an interaction with an online vendor as I have with this one.

I'm not sure what's wrong with them, but I'd take my business anywhere else before I tried to give these people any of my money.