bigtopshirtshop Avis 

Horrible company! I wish I could leave a minus ten rating. Ordered an adult size blouse that arrived and would fit a child. Needed to return it. I received a refund from this company, but return shipment costs were not refunded. Rude emails and no refund for postage on something that was their problem because their sizes are misrepresented. Buyer beware! Stay away and save your money. They will probably comeback with excuses for their rude behavior and lies.

The wrong item was sent. I chatted with someone ( no name given) and was left for 17 minutes without a reply. I asked twice if anyone was there. I gave up and said that was rude. They got back on and never apologized for not responding and told me if I didn't stop the "nonsense " they would end the chat. This told me everything I needed to know about this company. After this review they canceled my order. They still won't acknowledge the rude unprofessional customer service! Now days later they are refusing my refund stating that they never told me that I would be receiving one. I have the email stating my refund. These people are so rude!! I am going further and reporting them. No one deserves this treatment. They should know better

I just made my 3rd order from this company. Their men’s shirts are made of good quality fabric and the buttons even match the fabric color. My husband loves how comfortable they are and I love how nice they look straight out of the dryer. I’m very satisfied with these products.
Jackie, mom of 6 boys

Garbage - the material was flimsy, the zippers cheaply made and the size was MAYBE a CHILDS MEDIUM, not an ADULTS 3XL. The shipping was very slow (it takes weeks to receive your items, instead of the days that is standard everywhere else.) Trying to get a refund is a joke, you are required to pay the return shipping (even when the error is the company's fault) and then they ignore the refund until you contact them multiple times and pester them to refund your money. After all that, they will only return part of your money, claiming there is a "restocking fee" for their garbage clothing (in other words, they are reselling clothes to new customers that someone else has returned as being incorrect or defective.) I do not and cannot recommend this company or their clothing at all. Avoid at all costs. (Note that I purchased these shirts Jan 30, and it was March 7 before the refund was refused)

UPDATE: The response by the vendor given below is the same canned response they've been giving everyone who complains about the glaring fallacies this company willingly engages in. Bottom line, the many reviews by hundreds of different people, all stating the same thing over and over, speak most accurately of the nature of this company. They're more concerned with gaslighting their customers than doing right by them. A very silly and antiquated way of " doing business" in my opinion.

UPDATE #2: Despite the story Big Top Shirts has harassed me to tell, do not believe their claims about "measurements". I KNOW the difference between a Medium sized shirt and a 3XL, and what they sent was absolutely NOT 53 inches across, even if you stretched it out. I stand by my statement, this is a dishonest company that is using shady business practices. Caveat Emptor.

UPDATE #3: So this company is still harassing me because they are big mad that someone pointed out their business practice flaws. What they REALLY should do is spend that energy fixing the problems, such as starting with being more honest about their product, and perhaps find an accurate ruler. Any company that chooses to start a flame war with a customer rather than listening to that customer's complaints, non-stop harrasing their customers, calling them liars and refusing to make good on their misrepresented products pretty much tells you everythingyou need to know about them. Now I COULD sit here all day arguing with them and responding to their patently childish insults, because again, they're big mad that I've (like MANY) other people reported that there are problems with this company AND their product, but I think anyone reading their responses can see for themselves that this is not a company to do business with. Like I've already said to you Big Top Shirt Shop, you can keep the $20 you gouged me for, I don't care about it. But I DO care about dealing with an honest company that takes care of their customers and respects them. By all means, continue behaving in this many and these reviews you're garnering won't matter any longer, because you won't be in business for very long.

Sorry I can't even give them a zero rating.
I ordered a size 2X women's shirt that could fit a 5-year-old it is so small. Non returnable because it's a thirteen dollars shirt and would cost more to return. This company is a scam.

Horrible customer service. I ordered five shirts. They sent me three of the five that I ordered. When I received the shirts they had a receipt saying two shirts was on back order but yet they still charge me for those two shirts. They never did get back with me on the back order or emailing me about the back order. I had to fight them through my credit card company to get my money back. I would never order from them again I recommend them to anyone..

I ordered a jacket in a size that I normally order from the manufacturer. It was too small and they refused to exchange it. The original listing says closeout but does not say no exchanges. You have the item in stock and could easily exchange it.

ACCORDING TO THEIR SITE, MY ORDER SHOULD HAD BEEN SHIPPED 3 DAYS AFTER IT ORDERED. IT WAS NOT, SO I SENT EMAILS ASKING ABOUT MY ORDER. I GOT NO RESPONCE AND SENT ANOTHER EMAIL, 4 TO BE EXACT WITH NO RESPONCE. WHEN I FINALLY GOT A RESPONSE IT WAS RUDE, AND UNPROFESSIONAL. IM HOPING I CAN FORWARD IT TOYOU. I RESPONDED TO THEIR UNFRIENDLY EMAIL WITH NO RESPONCE. IN MY EMAILS I WAS NEVER ONCE RUDE, HATFUL, OR CUSSING, SO I DON'T KNOW WHAT THEIR ISSUE WITH MY EMAILS WAS. I HAD JUST RECENTLY GOT SCAMMED BY A COMPANY, I HAD NO IDEA THEY WERE IN CHINA, I LOST ALMOST$150.00. SO I WAS VERY CONCERNED ABOUT MY ORDER FROM BIG TOP SHIRT SHOP.

IM NOT SATISFIED WITH THE RESPONCE I GOT FROM BIG TOP SHIRT SHOP ON TRUST PILOT. THE PERSON REPLYING NEVER ONCE MENTIONED THE RUDE EMAIL I RECEIVED FROM THEIR COMPANY. IT WAS JUST BLOWN OFF AS IF IT WAS NOTHING.

HOW CAN I FORWARD MY EMAIL FROM THEM TO THIS REVIEW?

Very rude and horrible customer service. Be sure to clearly read the return policy because specific orders do not qualify for returns. To view the return policy you click out of your cart on the menu and find the return policy. Will not accommodate or reason at all. People don’t read every bit of fine print and most companies will reason with you and be understanding but not this company.

Ordered a 3XL polo to check sizing, fit, material, etc. with the intent to order more. Shirt arrive & looked and felt as promised. The 3XL was more like medium. Had to pay($12) yo return. After reading additional reviews on sizing will not be ordering from them. And having to pay yo return??? NOPE!

Sent the wrong shirt. I ordered one with a pocket (the receipt said that's what it was.) What they sent had none. Twice requested I send a picture, which was pointless as I was going to return it no matter what. It also cost me 11.54 to return it.

They never actually apologized.

This company is a flat out joke !!
DO NOT BUY FROM THEM .

They are a fraud .
They lie and tell you a bunch of B.S
Trying to hide behind a so. Allen’s trademark.
Complete Line of B.S

Waste of money and time

Bought a couple hi vis t shirts for work. After wearing a shirt 3 or 4 times, the stitching in the arm pit cam unraveled and a large hole formed. I contacted customer service to see what could be done. The answer I got was 'too bad'. They will only accept a return it the item was damaged when I received it and not any time after that. Horrible customer service and cheap products.

I ordered two fleece jackets, paying for cost plus shipping. They arrived about two weeks later. I was disappointed with the quality— sleeves were too long
and zippers didn’t work smoothly. Quality was inferior to others offered by Amazon and Bean. Expressed my concerns to Big Tops Support Staff, returned the jackets by UPS, & requested refund. The company strung me along by asking for tracking data which I provided with Proof of Delivery.They still haven’t refunded my money! Would never deal with them again! Dishonest and unreliable!! - George Neil, Marietta, GA.

I ordered a shirt from your company. Wrong color and wrong size. I returned it to your company on 5-2-23 with copy of original invoice, orginal order number and asked for refund. Nothing! They stated I needed to get the tracking number from post office. I do not have it anymore!

I will never do business with this company again. Very rude and not helpful at all. I will also tell anybody who asks that they should be very careful as your company is not at helpful and very, very rude!

Rosanne Curran

I purchased 3 women's XL long sleeved button down shirts, I like a loose fit. The fit was M at best, the shirts are nice but the sizes are clearly inaccurate. I contacted BigtopShirts and was instructed to pay to ship them back and the order would reprocessed. I did and since they ran really small, I requested 4X instead, these fit like tents. TO CUT MY LOSES, I HAD THEM TAILORED. I wish I'd read the reviews first. My review is not the first to mention incorrect size markings. My XL'S from other merchants are the desired fit.
Since the shirts fit was 4 sizes smaller, I requested the replacements 4 sizes larger.
MY ADVICE TO BIGTOPSHIRTS is to not blame the consumer but fix the problem. To put it nicely, random people wouldn't make the same claim at different times.

The Big Top Shirt Shop is a complete ripoff. I ordered over $100 of shirts size L. When they arrived they were all XXL even though they were labeled L. I usually wear a size L and on occasion even size XL. However these shirts were so enormous that I was lost in them. When I tried to exchange them for size M, I was told that they could not exchange the shirts.
Stay away from Big Top Shirt Shop. They are dishonest and sell junk.

This is my rebuttal to the response of Big Top Shirt Shop.

First of all, there is a reason why 77% of the reviews of Big Top Shirt Shop on this site are just one (1) star reviews. In Big Top's Response, my email to them was taken completely out of context and totally misrepresented my email to them. The real story is that they sold mislabeled shirts that, although labeled size L, were clearly XXL. I contacted them just several weeks after receiving said shirts and explained that I had just returned home from a trip. I did not even request a refund and clearly stated that I merely wanted to exchange them for a smaller size that would fit me. Their response to me was to rudely refuse an exchange and to state that their shirts were the correct size. Worse yet, they then proceeded to call me a liar with respect to shirt sizing!!! The personnel at Big Top Shirt Shop are clearly clearly dishonest selling faulty or reject products. They are arrogant and rude and do not back their products.
I could not let their dishonest rebuttal go unanswered. To reiterate, there is a reason why 77% of Big Top Shirt Shop reviews on this site are just one (1) star.

Charged 20% restocking fee for an order that I was not aware of I needed an embroidered and at 13 shirts minimum. Those fine prints are very hard to read.

Terrible service. I ordered an item and immediately realized after I placed the order that it was headed to the wrong address. I sent an email right after the order was placed to let them know the address was wrong and gave them my correct address. They still sent the item to the wrong address after yanking me around with the order because I emailed them the order number from a different address. Meanwhile they still sent out the order to the wrong address and refuse to send me a new item or refund it. I did not receive the item. Will never order from them again. Scammers

Purchased in November for a Christmas present. He tried it on, and although he is usually a 2XL, this was way too tight. 2XL is always plenty big enough. But this jacket was way too small. Sizing is way off. Then, when I tried to ask about flexibility in returning it, given that it was bought for and not opened until Christmas, they told me it was too late; no returns. It wasn't even personalized, so not a special order either. Really poor customer experience; I would NOT recommend. Wish I'd read the reviews first.