I rang Big Warrenties . To change and add to my policy. Not something I was looking forward to. But I got to speak with ROSANNA. Firstly I’d like to say her voice was soft , reassuring . Her wor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
For starters -DIDNT wait long for call to be answered. Huge plus. Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. H... Voir plus
L'entreprise a répondu
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Voir plus
L'entreprise a répondu
The young lady, Gemma, who took our call was attentive to our need, as senior citizens, didn't try and push anything on us. Recognised our circumstances, and we got the best outcome. A win win. On the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Coordonnées de contact
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Royaume-Uni
- 08007797444
- bigwarranties.co.uk
4,6
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 51 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very efficent call handler.
16 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Paul, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanna wes very helpful
Rosanna wes very helpful and informative and expertly sold me on the product. The whole process was quick and easy.
16 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was persistent and helpful at a…
Jane was persistent and helpful at a time when hospital appointments and procedures made it difficult to communicate in a timely and informative fashion. We got there in the end and hope the yearly cover proves adequate for our needs.
16 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Jim, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service
Jane’s customer service was professional. She was extremely helpful and her communication was clear and concise.
16 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Kerrie, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen is a good sales agent
Helen is a good sales agent. She is an asset to your team.
5 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Jillian, it's great to know your mention of helen is a good sales agent made a difference. We appreciate you saying that.
The BIG Warranties Team
Very friendly helpful and aided with…
Very friendly helpful and aided with all my needs. Thankyiu
14 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Julie, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Réponse de BIG Warranties Ltd
Thanks Carolyn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Nice to me ty
14 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Richard, it's great to know your mention of nice to me ty made a difference. We appreciate you saying that.
The BIG Warranties Team
Roseanna is Awesome
Roseanna is always friendly, patient and helpful. Good to know that someone will come out, fix or arrange a replacement.
11 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Claire, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful
Rosanna is extremely helpful and took time to answer all of my queries in a professional way.
11 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Paul, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Sam did his best to help me as I am not…
Sam did his best to help me as I am not computer literate and he sorted my problems
11 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Daphne, it's great to know your mention of sam did his best to help me as i am not made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was warm and friendly
Helen was warm and friendly , not pushy but very thorough. She was a pleasure to talk to and I am delighted with the service
10 septembre 2026
Avis spontané
Really easy process to make a claim and…
Really easy process to make a claim and a speedy appointment was arranged.
9 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Urszula, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and patient
For starters -DIDNT wait long for call to be answered. Huge plus.
Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. Hé helped us find the serial number on our fridge freezer. If only there were more Michaels around!
8 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was very helpful and informative
Helen was very helpful and informative
8 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Vivien, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was great
Helen was great. She explained everything slowly and clearly.
Customer service was great.
8 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Jacqueline, it's great to know your mention of helen was great made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanna was really helpful
Rosanna was really helpful sorting my policy out.
No pushy sales, just pleasant and double checked everything. Haven’t spoken to a ‘sales’ person like this in ages so it was a lovely conversation. Thank you
4 septembre 2026
Avis spontané
Rosanne was really helpful
Rosanne was really helpful and explained clearly. She was patient and through with her job. Very happy with my experience
3 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent serp
Rosanna was very polite and clear in her speaking language.
Rosanna was very patient and explained everything clearly to me.
3 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Elizabeth, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and clear talking staff .
2 septembre 2026
Avis spontané
Réponse de BIG Warranties Ltd
Thanks Jane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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