Bradbeers Avis 

We visited the furniture store near Romsey, back in August we paid a deposit on two chairs and a coffee table. We were told six to eight weeks. We are now at nearly 11 weeks and after many phone calls we have been told they have been made but they are still in Spain. It will be another two or three weeks. Why mislead customers, we would have bought something else if we knew it would take this long. It is annoying and doesn't do Bradbeers reputation any good. Just be more careful about giving people misleading information. And we have had to phone every time to get any information....

I went to Bradbeers Furniture Store in Hedge End Southampton to look at some chairs. On the back of amost all the chairs and settees there was a sign saying "10% off when you purchase our warranty"
I asked the question "why do I need a warranty when all of the warranty items are covered under home contents as are most peoples are?
The salesman waffled a lot and said it was their policy to do this.
In all of these types of retail shops, warranties are offered and salesmen are encouraged to sell them to customers as this is where they make their BIG money.
So basically, Bradbeers are blackmailing customers into buying a warantee in order to get a 10% discount
I left the showroom and spent 2k in another store.
My advise, do not use this store

I just had a make over with Nina on the Chanel counter - she is BRILLIANT - super helpful, knowledgeable and a very talented make-up artist. 10/10 service x

Excellent customer service

I have wrongly always felt Bradbeers may have been a bit out of our league but was pleasantly surprised to find them competitive & with a good selection of furniture priced to meet most levels of affordability.

The Sales guy (David) was very professional & helpful plus delivery & set up was a fair price compared to Furniture Village who we had visited earlier which would have been 120% more expensive.

Delivery Guys were spot on too, on time,competent, clean & tidy.

Can't fault our experience & thank you Bradbeers for sticking with decent large retail units like Hedge End where you can see & try the furniture & with old school customer service.

Further to my review some days ago, I messaged Bradbeers to say 'I regret the fact that you felt' is a form of gaslighting. You'd think such a store would go out of their way to respond to customers, clearly not.

An amazing example of good, fast customer service today. Im not posting details or you'll all try it on, but the message is to keep going to real shops like this and don't put them out of business by shopping online. Thankyou Bradbeers for being there and showing others how to do it.

Fantastic service at the Clarins counter at Bradbeers in Salisbury on Saturday. The consultant was so knowledgeable and really went the extra mile in helping me choose some foundation

Salisbury Branch

I just wanted to leave a big thank you to the lovely lady named Daisy who works in the lingerie department at the Salisbury branch.

I’d been trying on bras and was just about ready to give up, as I couldn’t find anything that fit comfortably. Then Daisy kindly offered to help. She took one look at me, asked what size I was currently wearing, and came back with a bra for me to try. The first one wasn’t quite right, but she quickly returned with another, and it fit me perfectly.

She was able to judge everything by eye, which I found amazing! Thanks to her help, I ended up purchasing a few new sets and left feeling happy with my visit.

Thank you so much, Daisy—you were brilliant!

My husband and i visited New milton Bradbeers perfume section.The shop assisstant said Hello to us ,continued to do what she was doing and never offered any assistance to us .A minute after us a very wealthy looking elderly couple came into the shop. The shop assistant(young girl) jumped and went to serve them immediately.We were speaking foreign language and probably did not look promising customers ,that can afford to buy perfume.All we were looking for, was advice and guidance which one to buy. Sorry but i was forced to spend my money elsewhere!!!
We were very dissapointed from the service!!!
You should treat all your costumers equally!!!!

Would just like to say that the Estee Lauder lady, Adele, kindly helped me choose the perfect summer fragrance for my holiday! She was so kind and helpful with great customer service! Bradbeers should be proud!

I've now had 3 delays to my furniture, currently running at two months late.
No urgency or communication from the team unless I chase them.
I'll give them one more week and then I'm cancelling.

The shop has great furniture but the aftersales really let's them down. Don't recommend and won't be going back.

We booked a mother and daughter makeover session at short notice and Lauren (of YSL) couldn't have made the experience more fun, enjoyable and informative, especially for us non-makeup wearers! She was very kind with a wonderful sense of humour and we came away feeling great and more confident about what make-up to use in the future. Thank you Lauren.

Breakfast was very expensive for what you got and presentation poor. Did not offer croissants which are a stable pastry choice and no plain scones just cheese and fruit. Will not go back

So impressed with the team here. Took my 3 year old for her haircut, who has previously found haircuts a challenge. All staff were welcoming and gave just the right level of attention to my daughter. I really appreciate the set up in a slightly quieter section of the salon and a booster seat provided. Stacey who cut her hair was superb, making my daughter feel at ease, providing a special gown to turn her into a ballerina and a sticker/option for sweets at the end! Will definitely be back and highly recommend this salon to others.

On my arrival, I stopped at the Clinique section intending to purchase a nail varnish and explore additional makeup products. The sales assistant was occupied with texting on her phone, so I said I would return later. The nail varnish was put aside for me.
At the end of my visit, during which I received outstanding assistance from other staff members, I returned to the beauty counter to pay for my purchase and had hoped to explore the make-up however didn't bother. Unfortunately, the same assistant was once again unhelpful. When I attempted to pay in cash—using coins amounting to £18—she hesitated and insisted they were not legal tender, directing me to a bank to have them exchanged. The banker assistant confirmed there was no issue with the currency.
I found this experience disappointing, particularly given the contrast with the professionalism by other store employees. While I appreciate the service provided by the majority of your staff, this incident has deterred me from making future purchases at the beauty counter.
I wanted to share my feedback in the hope that it contributes to the continued improvement of customer service standards within your store. I now know from other comments on this site, I should have looked for a manager however I was on my out, going to the bank, somewhat in shock as I was sure pound coins should have been accepted.

Lovely department store,
Lady from clarins- amazing , my mum had the best experience with her.
Such a kind-hearted lady.

I recently decided to scrap our 2-seater sofa as it had become very uncomfortable, so my wife suggested that we look to see what Bradbeers furniture shop in Hedge End had available. It's high quality top brands so expensive (for us), but also has some good clearance items.

We have been in the store before, most recently our son bought 2 reclining armchairs at an amazing clearance price. We also recently were choosing a new rug, but on that occasion ended up buying elsewhere.

This time, however, we found ourselves looking at top end electric recliners from Celebrity.

The store has a real air of calmness about it - it's not exactly busy. What particularly I like about Bradbeers Hedge End is the gentle friendliness of the staff. In this case the salesperson (G.) patiently allowed us to experience the product and explained the features and options (there are a lot of choices).

A product of this type is very much a considered purchase and one where you have to make the right choices, so the no pressure sales style is extremely helpful. G. was really lovely.

We haven't made a purchase decision yet
so will be coming back as we have to investigate the options, but the staff at this branch and particularly G. are a credit to the company.

We like the ethos of the company particularly the Corporate Social Responsibility through the Smith Bradbeer Trust and direct initiatives like Global Sanctuary Foundation and a local cancer support charity.

There's a lot to like about Bradbeers, the commitment to excellence in customer service and its ethos, but they aren't necessarily the most competitive on price.

I look on it in the same way as Fairtrade - you may pay a price premium, but you are investing your custom in a socially positive way.

Update: The reply from Bradbeers is really helpful. Now that I know there is a furniture price promise, I don't see price as an impediment to placing an order - this is really good news, thank you.

This is the 2nd time I have been to Bradbeers in Salisbury in the last month. I went to the Estée Lauder counter, and the assistant was over at the Chanel counter talking for around 5 minutes in the end I gave up and left the store.

I went back to the store today as I needed to get a bottle of Youth Dew, for my Nana I couldn’t find the Estée Lauder, assistant when I walked round I found her yet again talking to the Assistant in the Chanel Counter.

I went and had a look round you’re store on the way out walked passed the Estée Lauder counter and the assistant was still at the Chanel counter

In the end I left your store in Salisbury and went to a competitor, if your Estée Lauder assistant spent less time talking with the other counters you wouldn’t have lost a sale.

Bradbeers Salisbury you do not disappoint.Was in there yesterday treating myself after a recent operation.All of your staff are amazing your customer service is simply the best.channel ladies are exceptionally lovely,thank you ladies for helping me.I was helped in every department I visited being in a medical boot and crutches it's not always easy to get about but all staff helped me without being asked.Agsin another positive shopping experience.