Bristol Water Avis 

Rang bristol water today spoken to a guy called Alex
To query about a water meter
He was very accommodating of my needs
Polite and friendly

Rang and immediately my call was answered by Karen
(not an answering machine ie: press 1 etc)
Karen was really helpful.

The customer service I got today was absolutely amazing. Thank you Jordon (4644) for solving my problem so quickly! Such a nice and pleasant talk I had as well as help!

Always prompt polite and professional.
Helpful friendly staff, this is not just one off.
I have dealt with several different properties over the past few years and they are with out exception always good.

Reported a burst water main outside of my house at 0845hrs this morning. Engineer arrived 1 hour later and located the leak and advised he would get a team out to carry out the repair as soon as possible. 2 hours later Craig and Dai arrived and got on with the job of digging the pavement up to locate the leak and carry out the repair. I was very impressed at how hard Craig and Dai worked whilst at all times complying with health and safety regulations.

Sarah neilson talked me through seeing up my new water rates etc she was friendly polite and a pleasure to deal with and very informative!
Excellent customer service!!!
Thank you so much

Really good customer service provided by Karen when I rang up today. Very knowledgeable, friendly and upbeat. Answered all my questions in a professional way and solved my problem.

Answered phone immediately. Very polite, efficient and helpful. So good to speak to a real person not a machine.

A huge thank you to Jon Jefferies and all the team involved at Bristol Water for going out of their way to proactively find a solution for our very old leaking water supply pipe to our Grade II listed cottage. It was looking extremely unlikely that normal mains water supply would be restored in time for Christmas till Jon arrived on the scene. In the dark of the night he quickly assessed the best way forward and then ensured Bristol Water's approval process and relocation of a new meter dovetailed with our appointed contractor who installed new plastic supply piping to our cottage. Jon kept us informed of progress throughout explaining what needed to done for each step even when taking a long weekend's leave. Customer focussed and experienced employees like Jon are an incredible asset to Bristol Water.

Alex was a polite and conscientious young man who dealt with my request in a very efficient manner. If only all the other companies I had to phone today were the same. Thanks Alex

I called BW to see if they knew where my late father’s water meters were. They kindly gave me the locations detailed by my father which were, frankly, not helpful. The lovely lady then agreed that she could send out someone to read the two meters for me in the next 10 working days. This has saved me a 200 mile round trip, so I am very grateful.

Call answered in one ring ! My bill question was easily answered. Kind lady recalculated our water usage and our direct debit will now be a lot less. Very satisfied customer.

Not impressed. A leak was fixed outside our house and all the broken fittings left on the pavement.

Utterly useless. Rang the emergency line 3 times only to be put through to a message box request. In the meantime we have NO water and 4.children...

I had a question about my bill. Started to dread the wait and if the line would be open… pressed the call button, one ring and ‘hello my name is Paul…’. A real person immediately! Fantastic! Questions answered in less than 2 mins. Well done!

Just wanted to pass on our thanks to the team at Bristol Water, who helped us reconnect our water loss at 11pm last night (no fault of Bristol Water). The emergency line was prompt and the handler gave us triage support and suggestions and stayed on the line to confirm actions. We then had a visit (from I think Nick?), within the hour, who found the fault on the water line leading into the property and restored the water. We are very grateful for their prompt and supportive response. Excellent service.

I just want to say that whenever I contact Bristol Water, I don't have to go through various options on the phone. They answer the phone promptly, are friendly and polite and nothing is too much trouble. For me they are the best utility company to deal with, I've never had a problem.

Phoned to give final meter reading for my business which we have had to close down due to serious illness of my partner. Been a very stressful time and having serious issues with Energy Companies. However, phoning Bristol Water billing to give a final reading and sort out the account was a delight. JENNY who took my call was bright and cheerful, even late in the afternoon. She made me feel valued and dealt with the enquiry really efficiently. The last week has been a very emotional time closing the family business after 25 years and JENNY'S comments made me feel so much better. I always find dealing with the accounts department at this company a simple delight as they all seem to enjoy their jobs. Someone somewhere higher up the pecking order is clearly doing the right thing and encouraging staff. A shame so many other companies cant take a leaf from BW's book!!!

Water stopped at 9.15pm. Called Bristol Water at 9.50pm. Specialist attended, identified the problem and fixed it by 11.15pm. Outstanding customer service and really lovely people. Well done Bristol Water! 👏

I've lived in Bristol for 6 years at multiple addresses and every interaction I've had with Bristol/Wessex Water has been exceptional. I have found them to be easy to contact, polite, friendly, knowledgeable, efficient and helpful. I've never had a bad interaction and I can't recommend them and their services enough. 10/10, 5 stars!!