I just wanted to leave some really positive feedback for Karen N, who was absolutely fantastic when I contacted her regarding my water bill. I’ve been living in my property since February and, hav... Voir plus
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Lisez les avis des autres
I would like to give a special 5 star review to Becky for all her help with sorting out my mother in law’s water bill. My mother in law’s English isn’t great, but Becky was incredibly patient... Voir plus
L'entreprise a répondu
No water. Spent 30 minutes trying to talk to someone. The line that eventually works was helpfully terminating calls after a recorded message, but no indication of whether the line was closed or just... Voir plus
L'entreprise a répondu
Bristol Water in my opinion are the best water company in the UK. No hose pipe ban for 50 years. In London gardens are dying because fraudulent Thames water have a hose pipe ban. Well done Bristol w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Bristol Water has supplied drinking water for over 167 years, always striving to provide high quality services and value for money. We serve a population of 1.1 million customers in an area of 1,000 square miles. Our area of supply area covers Bristol along with Thornbury and Tetbury in the north to Street and Glastonbury in the south, from Weston -Super Mare in the west to Frome in the east. Wessex Water provide sewerage services in much of our area.
Coordonnées de contact
Bridgwater Road, BS13 7AT, Bristol, Royaume-Uni
- 0345 702 3797
- customer.services@bristolwater.co.uk
- bristolwater.co.uk
3,7
Moyen
138 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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many thanks to all the crew for getting…
many thanks to all the crew for getting our water back on in bristol after a mains water leak. well done.
17 juillet 2021
Avis spontané
Réponse de Bristol Water
Thanks Robert for taking the time to leave us this lovely review and message to our crew.
Always a pleasure to deal with
Always a pleasure to deal with - efficient, pleasant and friendly.
17 avril 2021
Avis spontané
David from the LiveChat is super helpful and nice!
I had to set up an account with Bristol Water today, though the website wasn’t very clear as to how to register for a new account, the LiveChat person I have been put through to, David, was immensely helpful and kind. I had no idea what I was doing as this is my first property, however, with David’s help everything was set up within 15 minutes and the billing was very transparent as well. Would definitely recommend for those who has no idea what they’re doing!
14 avril 2021
Avis spontané
Bristol Water are consistently great...
Would like to commend "Emma", Alex Kenyon and Alex Carter. I feel my issue was understood well, that people showed genuine concern, empathy, acknowledgement and acted on the issue quickly and effectively. I really appreciated Alex Kenyon giving me time to gather my thoughts and present information in my own time. In the current pandemic with restricted services with many companies, it was great to still feel like a valued customer and be able to use the services in the way I wished to.
25 février 2021
Avis spontané
Great customer servuce
I've been a Bristol Water customer for 4 years and always found them a pleasure to deal with when I have any query or issue.
12 janvier 2021
Avis spontané
wow THANKYOU
wow ! I just want to say a big thankyou to Miles @ customer service, exceptional , professional and a delight to speak with , my enquiry dealt within minutes. Wish other companies would drink the same water as these guys (no pun intended)
thankyou
1 décembre 2020
Avis spontané
major water leak on are mains bristol…
major water leak on are mains bristol water came out to check turned out to be under are neighbours property insurance would not repair as used money for trace and access but we got a new main in by private contractor they came out next day as we were an emergency to reconnect new pipe thanks cathy x customer service
18 novembre 2020
Avis spontané
We were let down by our insurance…
We were let down by our insurance company who basically put us in a hotel instead of sorting out leak Jo,Chris and Kathy are a credit to the company they were so helpful acted straight away and reassured they could help which they did reconnected us within 24 of phone call
18 novembre 2020
Avis spontané
Top customer services
Spoke to a lovely person named Adam regarding having a water softener fitted to my home. Despite this not being a service Bristol water offers, Adam was very helpful suggesting putting the idea forward to the company. He also assured me I would get a callback once the suggestion had been reviewed.
I wouldn't hesitate using Bristol water for this service given the excellent customer service.
15 mai 2020
Avis spontané
Réponse de Bristol Water
Thanks for the lovely review and feedback Leanne!
Every time I phone the water board they…
Every time I phone the water board they answer the phone within 3 rings.
Always polite helpful and sort any problems or payment out straight away.
I can’t speak highly enough of how efficient they are. 200% brilliant.
They go far beyond the training they have been given. Brilliant 👏👏👏
2 mai 2020
Avis spontané
Réponse de Bristol Water
Thanks so much for the amazing feedback and for taking the time to leave us this lovely review Julia!
Fantastic customer service
Fantastic customer service!
Quick hold time, helpful staff, and they want to support you
9 novembre 2019
Avis spontané
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