Broil King Avis 

We originally purchased our BK310 during an “end of summer sale” in August 2024. I had been a longtime (and very satisfied) Char-Broil barbecue user back in my native California, and was looking forward to getting a new barbecue after our recent relocation to the UK. I was quite impressed with the product’s marketing information and satisfied with how it grilled during the few times we’ve used it, so far. A couple of weeks ago, I uncovered the BK310 from its “winter hibernation” to shockingly discover that the lid’s powder coat surface had flaked off in numerous places. I would like to commend the splendid customer service afforded us by Cindy in Broil King UK’s Cheshire office when I reached out to her. Our situation was immediately addressed and resolved. A new replacement lid was delivered to our home yesterday, along with a complimentary spray bottle of their barbecue cleaner. Thank you.
5 stars for Customer Service minus 2 stars for Poor Powder Coat. Total Score: 3 Stars.

I purchased a S590 BBQ 9 months ago and (product under warranty) unfortunately, I had to make contact with Jane & Cindy at Broil King HQ who were asked me to forward relevant documentation which resulted in a face time of the machine that identified the issues. The problem was immediately resolved the spare parts were sent to me immediately. What a fabulous after sales service. Thank you once again Jane & Cindy.

Mein Broilking Baron ist jetzt 7 Jahre alt. Leider habe ich in der unteren Wanne Lochfrass. Ich hatte mich dann an den Kundenservice gewendet, da auf dieses Teil 25 Jahre Garantie gegeben wird.
Die Zusage , dass ich Ersatz bekomme, hatte ich auch schnell erhalten. Nun warte ich leider schon seit 8 Monate auf das Teil. Der Kundenservice in Deutschland kann mir kein Lieferdatum nennen. Bin echt enttäuscht. Was bringt mir ein guter Grill mit Garantieversprechen, wenn man die Teile im so einem Zeitraum nicht liefern kann .

Update : Brennwanne kam heute, nach knapp 8 Monate.

Mein Broil King Monarch 390 ist mittlerweile in das 7te Jahr gekommen und war mindestens in einem Monat bis dato 10x in Betrieb.

Mittlerweile waren die Dual- und der Heckbrenner vom Rost zerfressen und ich trat mit dem Service von Broil King in Kontakt.

Ich bin dem supernetten Servicemitarbeiten einigen Auflagen nachgekommen und es wurde kurzerhand anstandslos, originale Brenner/Heckbrenner mir zugeschickt.

Meine Anfrage wurde sehr schnell abgearbeitet und die Ersatzteile kamen schneller zu mir, als die Polizei erlaubt.

Ich bin mit dem Broil King Service rundum sehr zu frieden und kann aufgrund meiner Erfahrung an alle Grill-Enthusiasten, die sich einen neuen Grill zulegen möchten, die Marke Broil King nur ans Herz legen.

Damit ich weitere Jahre mit meinem "Monarch" Freude haben kann, entschloss ich mich im Gesamtwert von ca. 400 Euro mit neuen Gussrosten, Hitzetrennblechen, neue Flav-R-Waves und einen Austausch von Seitenkocher gegen ein IR-Brenner einschl. Umrüstsatz aufzupeppen.

Die Investition hat sich für mich und auch für die Firma Broil King auf jeden fall gelohnt- gelohnt durch beidseitiges Vertrauen innerhalb der Kommunikationsebene im Netz - für ein privates Grillvergnügen durch und mit hochwertigem Grillgerät einer Markenfirma: BROIL KING !

Bought m first Broil King about 15 years ago. Well built and worked well. When it finally went, understandable, decided to replace it with another Broil King, big mistake. Quality is not there. Sloppy fitting parts and paint on the hood started flaking off after less than 2 years. Always keep it covered. Should have maybe done some homework and checked other makers. Not happy.

Köp inte Broil King vertikalrök!
Jag köpte den via Bauhaus och reklamerade den strax efter leverans då det vara flera fel på den. Efter 4 veckor kom Broil King på hembesök och dömde ut produkten "Du får pengarna tillbaka, vi hör av oss". Nu har jag och Bauhaus jagat Broil King i 2v utan att få svar. Vilket skämt till service.

Recently purchased a BroilKing Gem 330 as an upgrade for my existing BK, which has served me well for over 10 years (now gifted to appreciative friend who wanted to buy a BBQ!). Wanting a side burner, the Gem 330 was the same as my old BK but has the side burner. On arrival, that side burner shelf was bent along one edge that attaches to the oven, so the burner cover would not close. Contacting BK customer services I explained the issue. Cindy asked for photos, the order copy and receipt by return. When sent to her, a replacement shelf unit was dispatched immediately. Whilst I did have a hesitation about the side burner shelf in build quality, BK Customer Service was excellent and immediate - 5 ⭐️. However, you do expect a perfect product when bought, hence a ⭐️ deduction. That said, my 330 is up and running. Problem solved.

Very happy with the UK customer service. I had an issue with the temp sensor and controller and without fuss they sent me a replacement which fixed the issue. very helpful and a special callout to Cindy.

Nach 2 Jahren rostet der Pelletsmoker vor sich dahin onbwohl es nie dem direkten Regen ausgesetzt war. Auch die Farben der Knöpfe haben sich verändert und das Display ist von alleine zerbrochen. 2400 € ist eine Menge Geld um alle 2 - 3 Jahre neu zu investieren

Very helpful and efficient office staff who sorted out a problem with a small order quickly and resolved the issue.
Happy to use this company for future orders and spares.

We had a problem with the handle on our 2018 Monarch BBQ when 2 plastic parts securing the handle to the lid broke.
With part numbers to hand we called OMC Barbecues.
The parts were available from stock, payment was made via CC with a package now on the way to us.
All taken care of by a knowledgeable human being...how refreshing.
Thanks,
Roy.

Couldn't find the parts anywhere on-line (including Amazon). Managed to find the UK agent and called them. Sent photos of the 2 BBQs and they (Cindy) came back to me incredibly quickly with the part numbers/new part numbers and cost.
Superb service! Well done Broil King.

LAD VÆRE MED AT KØBE EN GRILL FRA BROILKING!!

Jeg har købt en Broilking Regal 500 Pillegrill til knap 15.000 kr.. her 2½ år efter købet er den helt rustet og malingen falder af.. Min gamle weber der er 18 år gammel er virkelig pæn i forhold til.. nu er hot rodden så stået af og efter at have kontaktet broilking omkring det så henviser de bare til at jeg skal henvende mig til en forhandler og få dem til at bestille en ny til mig.. hvilket jeg har gjort.. endda flere forskellige forhandlere som alle frustreret vender tilbage efter et par uger og siger at de simpelthen ikke kan skaffe den hjem fordi broilking ikke er nemme at kontakte eller ganske enkelt ikke svarer dem.. Så jeg står nu med en smadret grill der ligner noget der er løgn og som ikke kan laves efter 2½ år.. til 15k.. fedt..

Baron S590IR, bought 3 yrs ago, had a couple of issues which resolved straight away and their rep, James, visited and replaced parts. Had a couple of issues this spring when I opened it up for the summer. Contacted CS and they send a ready built replacement. Way, way beyond what I expected. Problems always happen, that's life, what sets a company apart from the others is how they respond and Broil King in the UK are truly the best, thank you BK

This is the second product i have had problems, with, the first was replaced without question immediately, but although I have the same issues with the second one (less the rusting), the company are telling me to fix myself with parts they want to send. Problem is, it's all about calibration, the program is faulty. Updating the firmware took 15 attempts, it was meant to be an instant fix, it wasn't. Turn it on from cold and it shows 280C. Turn up to max grilling temp and it only heats up the diference between 280 and 360C, so warm, not even hot. I have persevered, cleaned, vacuumed checked everything I can. No luck. I wanted to give up and have it replaced for a gas grill. They refused. JUST DON'T BUY - it really isn't worth it. I am waiting for an engineer as refuse to DIY and then have the blame and I am then going to put it on eBay and buy anyone's gas grill but Broil King, not because the gas ones are bad, but because having spent thousands on a premium product so unrelable I cannot use it, this company do not deserve any more of my business.

Broil King 490 Baron gasgrill Jeg har for 3 år siden købet en broil king 490 baron gas grill, efter 1,5 år ruster grillen og mailingen begynder at skalle af, så meget at Broil king vælger at sende mig en ny cook kasse, nu på 3 år begynder malingen af skalle af igen , samt rusten taget til igen, desuden har jegjeg fået bytter alle brænder 2 gange, da de også ruster.
Skulle være et kvarlitet produkt fra Canda, men grillen kommer fra KINA. Jeg vil anbefalde alle til at ikke at købe Broil King gasgrill.

MVH Finn Andersen

Habe mir einen Signet in 2023 gekauft und bin von Anfang an begeistert 😄: OK - es ist ein amerikanisches Outdoor-Produkt .... aber grundsolide gemacht und grillt super.
Als ich Hilfe bei einem Problem brauchte, haben mir die Mitarbeiter von BroilKing Deutschland verständnisvoll und kompetent geholfen. Unkompliziert ein Ersatzteil geschickt.
Echt klasse!👍
Vielen Dank an Herrn Mohr und Kollegen.

Title: Disappointing Experience with Broil King Pellet Grill Controller

I recently purchased a Broil King pellet grill, expecting a top-notch product given the brand's reputation. Unfortunately, my experience has been nothing short of frustrating due to a faulty controller that rendered the grill practically unusable.

From the get-go, the controller had issues maintaining temperature and frequently malfunctioned. After attempting all troubleshooting steps outlined in the manual, I reached out to Broil King's customer service, hoping for a swift resolution. Instead, I was met with a series of unhelpful responses and a reluctance to acknowledge the defect.

Despite numerous calls and emails, Broil King refused to provide a replacement or a satisfactory solution. They seemed more interested in shifting the blame and avoiding responsibility rather than addressing the issue.

I strongly advise potential buyers to consider this experience before investing in a Broil King pellet grill. The product's quality control is questionable, and the company's customer service leaves much to be desired. Save your money and avoid the hassle—look elsewhere for a reliable pellet grill.

also ich habe meinen Regal 590 nun schon 6 Jahre in Gebrauch.Null Mängel...null schlechte Erfahrungen..und nun im 7 Jahr immer noch einwandfrei...ich weiß nicht wie andere urteilen.Ich würde fast behaupten,das man mit Broil King einen Grill fürs Leben kauft.Ich kann nur Positiv urteilen.Ich bin nach wie vor der Meinung.....Broil King ist eine Anschaffung für's Leben.

Finger weg. Nach 4 Jahren keine Ersatzteile (Gashahn) mehr. 1300€ für die Tonne.