3rd caravan we have bought from Burlinghams. Coachman laser excel 575. Very happy with the new caravan. Oliver was great 👍 knows his stuff. Thanks 👍 😊
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We have just purchased our first caravan from Burlingham caravans and I would like to thanks Oliver and Chris for all your help and advice. From the actual sale to handover today you have been very pa... Voir plus
L'entreprise a répondu
Our experience with burlingham caravans from the minute we went to look at a few caravans we were interested in was amazing!! Chris was fabulous and had great knowledge and answered all our endless... Voir plus
L'entreprise a répondu
We have never been away in a caravan or know anything about them, we told Chris what size we needed and a rough idea of layout after doing some research he showed us two and from been plain sailing... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Burlingham Caravans is one of the longest established Caravan dealers in the North West, we pride ourselves in the quality of service we have provided to new and existing customers for over 30 years. Burlingham sell pre-owned touring Caravans, Motorhomes have a well stocked accessory shop.
Coordonnées de contact
Main A6, PR3 1PJ, Garstang, Royaume-Uni
- 01995 605728
- sales@burlinghamcaravans.co.uk
- burlinghamcaravans.co.uk
4,9
Excellent
256 avis
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Just taken delivery of our new caravan
Just taken delivery of our new caravan, the service we have received from purchase to delivery has been faultless, no high pressure salesman just a lovely chap called Cameron who did a great job, and safely delivered to our seasonal pitch in the Lakes will skill and precision by their driver Ashley. We would highly recommend this company, Thank you Steve & Kathryn
13 août 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review Steve & Kathryn, we appreciate it and hope you enjoy your caravan. Anything you need we are here for you. Happy caravanning. Regards Philip Caulton. Managing Director.
Burlingham…….highly recommended.
All staff are really friendly and helpful. Camron was our sales representative, very approachable and amenable. No high pressure selling, great experience from start to finish.
1 juillet 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review Ian, we appreciate it, I hope you enjoy your caravan. We are here if you need anything. Regards Philip Caulton. Managing Director.
The Staff at Burlingham caravans were…
The Staff at Burlingham caravans were very friendly and helpful in making our Caravan purchase stress free.
We are very pleased with our caravan and would not hesitate using Burlinghams again.
Thank you.
7 août 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review, we appreciate it and hope you enjoy your caravan. Happy Caravanning. Anything you need, we are here for you. Regards Philip Caulton. Managing Director.
Réponse de Burlinghamcaravans
Thank you for your review Jeff, we really appreciate it, happy caravanning and enjoy the rest of the summer. Regards Philip Caulton. Managing Director.
Impulse purchase, no messing around
7 days before our holidays I fancied a change, turned up on day 1, ordered day 2, collected on day 6, was 300 miles away in the new van on day 7.
Cameron was great to deal with, caravan was perfect, had a minor issue with the fridge when I got home so called for some guidance as we were going away that night, Andy from the workshop came out late in the evening with a spare part and we were fixed faster than the AA could get out and change a tyre. Would reccomend a visit to Burlinghams if your looking for a new caravan and want to be looked after.
1 août 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review Andy, we appreciate it, I will share this with all the team and hope you enjoy your holiday in St Ives. Regards Philip Caulton. Managing Director.
Drive passed is my recommendation
Drive passed is my recommendation. Terrible from start to finish. Promise to ring and don't. From saying yes to picking the van up there was no contact,this was 6 weeks later. We had to ring up to see if the van was ready. Answer was yes , should have been no. Promise to put stuff right never touched had to do them while we was stud there. Drove home to find more problems when we got home. We had the van in our possession 6 hours took it back the day after with a water leak and a boiler leak. Pink fluid all over the floor and front seats. Took almost 5 weeks to get a phone call to say your van might be ready next week. Asked for money back , got almost all back , £500.00 down.
19 juillet 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review.
You placed your order for the caravan on the 19th May 2024 with Alex and arranged a delivery date of the 27th June 2024 as per the invoice.
Unfortunately Alex, who was dealing with you, left our company, he had agreed some cosmetic items to be done including some marks on one of the windows and a missing part of sealant on the rear, he had not noted these on the order.
On the 27th June you arrived to collect the caravan and pointed these out to Camron, I became involved and helped put these right whilst you waited in our shop. You seemed happy that we had done and accepted my apologies. We even did a video of you and your wife thanking Camron before driving off.
On travelling home you noticed that the boiler had leaked whilst in transit and returned the caravan to us on the 28th June 2024. This was unfortunate and frustrating for all.
On investigating this with my engineer we learnt that there must be a leak within the boiler housing which only became apparent when in transit. I communicated with you by text and spoke to you on the phone regarding this. I explained the options of either swapping the same bolier and age from another caravan to speed up the process or send the boiler back to Alde as it was still under manufacturers warranty.
I am not aware as per your review that there was ever any pink fluid all over the front seats, it was only on the lino.
You said you were prepared to wait to have it repaired by Alde. On Monday 1st July 2024 Alde emailed us back to say they were sending out the packing and bungs to return the boiler. Unfortunately DPD messed up the delivery of this which was frustrating.
I then confirmed in a phone call to you on the 9th July that the boiler had been returned to Alde and that I would let you know when I have an update from Alde. In this phone call you knew I was going away and said that you hoped I had a good time and not to worry about the boiler. This was refreshing as I had been frustrated by the delays due to DPD.
On Thursday 18th July I tried to call you to arrange a collection date as we now needed to fit and test the boiler. I was surprised to learn from your text saying you were now unhappy due to time and you wanted your money back as I believed Camron had updated you whilst I was away, This was the only time I had not contacted you.
You stated it was 5 weeks waiting from when you returned your caravan to us. It was actually 3 weeks/15 working days as you returned it on the 28th June to us. This includes one week lost due to DPD. Alde turned it round quickly under warranty due to a manufactures defect.
I thought the way you were with me from the 28th June was very fair and reasonable as you were prepared to wait due to fault with the boiler but this changed in your text and my phone call with you on Friday the 19th July when you had enough of waiting and you wanted your money back. This wasn't what I expected from the 6 communications I had with you in the 3 weeks.
I was quite within my rights to stick with repairing the caravan as this is what you had requested but I decided that due to this rare problem with the boiler and the way you had been with us since the 28th June, I would give you a refund which I think was very fair and reasonable.
I spoke to you twice on the phone and discussed the refund would be what you had paid plus the amount we had got for your part exchange, this was also as per the invoice you had signed.
You said you understood the amount to be refunded and I would transfer the funds as soon as you acknowledge this.
I believed from the point I became involved I did everything I could do for you other than one phone call whilst I was away I believe I showed a high level of customer care and then at the point when you became unhappy I gave you a refund immediately. You emailed that you were happy with refund, at that point I refunded you the same day.
I believed I did everything I could for you. Regards Phil.
We have a mixed review about our…
We have a mixed review about our experience. The positives are they had the caravan that we wanted. Camron our salesman was very pleasant and enthusiastic to learn about sales as well as being human and approachable (we wish you well Camron for your future).
Having agreed on a price for our part exchange, we went through the caravan as there were things that needed to be fixed prior to pick up.
On the day of pick up the caravan was still being cleaned on our arrival. Cleaning by the way was a quick wash with a hosepipe! We expected everything to be ready but we had a lot of waiting around. It’s a good job I had remembered to remove the microwave plate as no one suggested we made safe before towing. The covers for the water etc had been left undone. When we got it home minus a key because it had been lost! We had to clean the van again ( toilet paper in loo from previous owners🤦♀️) We used the kitchen tap for the first time and the end kept falling off so it now has a cable tie holding it on! We have ordered a replacement! The hand brake leaves a lot to be desired £33000 we paid!
Part of our insurance was to have the tracker and alarm working. The tracker was still in the previous owner name so we couldn’t swap it. A phone call to a gentleman in the office offered a “I don’t care” attitude ( concerned now if we need anything correcting on the warranty what kind of service will we get) We had to pair the alarm fob to the alarm system ourselves ( many thanks to you tube). On the way home we had a problem with the stabilising system which caused violent snaking which frightened us both and we are seasoned caravaners - this is a van that was allegedly checked with a fine tooth comb! Thankfully having drove home at 40 miles an hour and a couple of stops to calm the nerves we arrived home safely. What if this was a naive driver with children in the car?
We were expecting big things from Burlingham and liked the idea of it being a family business. You could have an amazing business if you all maybe started to care and get rid complacent attitude. Maybe a tick list so that the staff know what needs to be done and the customer can see it has been properly checked to avoid stupid things like side flaps being left open etc.
21 juin 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for the review. It is currently been reviewed by the team and we will respond. We will always listen and communicate with our customers to improve, resolve outstanding issues with good intentions.
Updated.
Thank you for your kind comments regards Camron, he is learning fast, is enthusiastic and try his best for customers before and after sale. I have discussed the plate and the covers with him for future handovers.
When a caravan arrives we fully clean the caravan inside and out. Then on the day of collection we re clean the caravan inside and out. I am sorry if the exterior was last minute but we are a relatively small team but always do our best with good intentions.
Regards the toilet rolls left in the washroom I have discussed this with one of our cleaners not to leave any unused rolls even if new in a packet in the caravan.
We worked through your list of any snags and to my knowledge put all of these right as I checked these with Camron and the engineer the day before you collected the caravan. The engineer spent 9.5 hours preparing your caravan, this included the jobs you requested, a new shower tap cartridge, new awing light, trimming jobs and the pre delivery inspection. The engineers are fully qualified and regularly attend training through the NCC academy. Regards the alarm fobs I have fed this back to both our engineers and the team to demonstrate this on handover.
Regards the ATC, to have any snaking is very unusual as if there was a fault with anything on the stabiliser the ATC should stop this happening, we also towed this caravan back for 3 hours on purchase. Again I have offered you for us to check this.
Regards the tracker we hadn't experienced any problems with customers registering this before but will take your comments on board, we did get hold of the previous customer as requested but believe you have now sorted this, there was only good intention to help you with this.
I have offered you the opportunity to bring the caravan back regards your tap end and any other concerns so our engineer could check these for you. This also applies for any future warranty issues covered my your MB&G warranty.
The sales team do have a check list so we will ensure they use these and all the items you have mentioned are listed.
Many thanks Philip Caulton. Managing Director.
We were extremely impressed with the…
We were extremely impressed with the smooth way in which the transaction took place. Burlingham were extremely helpful, kept in touch and delivered on time. I would not hesitate to recommend them or use them again
15 juin 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review Melanie, we really appreciate it and hope you enjoy your holidays. Happy caravanning. Regards Philip Caulton. Managing Director
Rory is an absolute gem
Rory is an absolute gem! There wasn't any pressure or hard sales techniques. From our initial viewing through purchase and collection/handover, he was friendly, attentive and knowledgeable, making us caravanning newbies feel right at ease. He even called to check we'd arrived home safely. Thank you Rory you're a top bloke!
13 juin 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank for your review Clare, we really appreciate your review and hope you have a great summer in your caravan. Any questions you know where we are 7 days a week. Regards Philip Caulton. Managing Director.
Alex and his team were brilliant
Alex and his team were brilliant. No hard sell, nice and relaxed and extremely friendly. It was a great experience buying the van from Alex, who also makes fab coffee. If considering buying a caravan, you won’t be let down by visiting Alex and his team, highly recommended.
30 mai 2024
Avis spontané
Friendly sales
Good attitude and thoughtful about our wanted layout of a caravan. Good quality service all round.
8 mai 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for the review, Mark, we all really appreciate it, I hope you both enjoy your caravan and the summer. Regards Philip Caulton. Managing Director.
1st caravan …
We had been looking to buy a caravan for a long time & finally decided to make the plunge after visiting Burlingham. From start to finish they have been fantastic especially Alex who was brilliant, nothing was too much trouble, he went above & beyond. Without his knowledge we wouldn’t have known where to start. We will definitely be returning if we decide to change caravan on the future.
17 mai 2024
Avis spontané
Réponse de Burlinghamcaravans
Hi Mel, It was a pleasure helping you & David get started in your first caravan and we hope you enjoy your caravan journeys!
Thank you for your kind review.
Regards
Alex
First time van owners
First time van owners, Great communication and dealership.very friendly and extremely helpful. A pleasure doing business with you. Will be highly recommending.
Gary and Diane
16 mai 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review, we really appreciate this. I hope your enjoy your Caretta and the summer. Regards Phil Caulton. Managing Director.
1st time caravan buyers.…
As 1st time caravan buyers we were really pleased with our purchase from Burlingham Caravans. Alex the salesman was really helpful and knowledgeable about the caravan that we eventually bought.All the staff were friendly and went out of their way to make sure that everything was working and went smoothly on handover. We’re now caravanning 2 days later on a fabulous site called Bridgehouse Marina and Caravan park also recommended by Alex. I can recommend Burlingham Caravans especially to 1st timers.
10 mai 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for the review and the lovely cake. Enjoy your caravan and holidays. Regards Philip Caulton. Managing Director.
Great service and communication which…
Great service and communication which made our first caravan purchase really easy.
Nothing was to much trouble and any snags were addressed quickly.
Highly recommend.
26 avril 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for the review, Paul, we appreciate it. Enjoy your caravan and holidays. Regards Philip Caulton. Managing Director.
Caravan lovely and prepared well
Caravan lovely and prepared well. It was ready on time with a good handover. Alex was really helpful and did everything we agreed. All in all good experience.
19 avril 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you for the review, we appreciate it. Enjoy your caravan and holidays. Regards Philip Caulton. Managing Director.
My experience was top notch at…
My experience was top notch at Burlingham caravans Alex and the team were credit to the company they made the handover with both caravans stress free an enjoyable experience. I would definitely go back again and would recommend 👌 cheers
19 avril 2024
Avis spontané
Réponse de Burlinghamcaravans
Thank you John, It was a pleasure doing business with you. We hope you enjoy your new caravan.
Regards
Alex
We bought a 2017 Coachman VIP 575
All went smoothly when we picked up the caravan - a very comprehensive handover process from Alex and the team. Alex even came to our house to help sort out some teething problems - excellent service! One of the benefits of 'buying local'!
13 décembre 2023
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review Charles, we all appreciate it. I hope you have a great Christmas and enjoy your caravan in 2024. Regards Philip Caulton. Managing Director.
Bought a sprite alpine 2 from Alex…
Bought a sprite alpine 2 from Alex great service with a smile and van clean and full handover. Excellent service
22 novembre 2023
Avis spontané
Réponse de Burlinghamcaravans
Thank you for your review, we all appreciate it. I hope you have a great Christmas and enjoy your caravan in 2024. Regards Philip Caulton. Managing Director.
Bought a caravan today from burlingham good day buying a van
Bought a caravan today from burlinghams .A guy called RORY sold it to us. it was is first proper sale. And we can only say we can say weve had a realy good time buying it he. Ad loads of time for us got us a coffee for me and my wife and couldent do enough for us .Great experience hope Rory do s well career G V hindle
6 novembre 2023
Avis spontané
Réponse de Burlinghamcaravans
Thank you for the review, we appreciate it and great to hear Rory looked after you both.
Regards Philip Caulton. Managing Director
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