c2c Rail Avis 

Delay after delay after delay – that’s the daily reality with C2C lately. Twice this week alone I’ve found myself stuck just outside the station, baking in scorching heat, waiting endlessly for a train that never comes. The cause? Yet again, a “signalling fault” – the same excuse they trot out over and over.

How can a system be so broken and never properly fixed? How is it acceptable that passengers are left with zero clear communication, no air conditioning, and no solution in sight?

It honestly feels like no one is held accountable. C2C might just be the worst train operator in the country right now, and I’m amazed it’s still allowed to function the way it does. When will someone finally step in and replace this operator with one that understands reliability, maintenance – and basic respect for paying customers?

Shameful.

If I could give zero stars, I would. Overcharged on pay as you go, no signs on the station anywhere to warn the customers of the technical issues. No warning on the C2C app either. Like they were hoping that many would use debit/credit cards to travel during the time of the technical issues. Was given a refund of £3,even thought the overcharge was £5.90. This is not the first time that C2c disappoints. Nationalise it, please!

Once again no toilets available on
the train. Disgusting and it's new coaches. Your attention to basic rights is appalling and no it's not the first time.
Shocking for the dares you charge

Purchased few advance tickets online for a travel but due to health reasons, I needed to return the tickets. Was charged £5 each admin fee. I would not recommend you to purchase online tickets cause they will not give you a full refund for it. Best to purchase paper tickets instead.

If it was possible to give a train service 0 stars c2c would be it, this train will get you sacked I’m not overreacting when I say this train is never on time and delays every single day if the train is that faulty fix it and stop letting others suffer from it!!

Very stingy with refunds. I had a train cancelation and all trains after that was cancelled too, and everyone was stranded for an hour or two, unable to get to their destinations. C2C refunded me... £1.90! From my £6.60 ticket! Also, these delays happen around once a week, so this isn't just a one time thing.

Well it was Monday I want to speak about. Worst day of my life and I’ve never felt so Low, but Gary that was one of the workers at chafford hundred train station was just literally there for me I feel like humanity is just restored with people like him so if you see the Gary I hope you get the accolades and blessings your owed you legend #Bestgranddad Your family should be so proud of you bro 👊🏾🤝🏾 Thank you for being there my guy

Cancellation2Cancellation. Always late. Woeful communication. How they're ranked as one of the better train operators in the UK is beyond me.

Basildon train station is the worst in the district. Severe shortage in staft,ticket office and shop mostly closed and lifts constantly out of service with no knowledge of that being the case either through the online website or across the rail line station announcement.

Constant train delays, constant signaling issues. I've had countless journeys ruined because of these services. And then they have the audacity to raise prices too. The cost vs the quality of service provided is completely disproportionate

They can get more carriage train on busy time but they are not and it’s really busy between rush hours. I think they just ignore customer

I travel from Ockendon to Limehouse every day for the past 2 years. It is now winter and the temperature outside is 1 degree , the same as in the train. They never turn any heating on. It is freezing inside the train .
I wonder if the drivers work in nearly negative temperature in their cabs as they never seem to think about the passengers.
Terrible experience at a huge cost !

I hated it when the C2c was packed with people who were standing near the door.

C2C has never really been a nice rail network. From LTS the old slam door trains to the ones they have now are old, they smell and are very dirty inside.
The biggest problem I have with C2C they never have staff out on the stations it’s always security from an outside company and the customer service is rock bottom.
They need to take a leaf out of Greater Anglia’s book and have nice friendly customer service staff on the gate lines and ticket offices.
And please refurnish your old trains they are smelly and dirty

C2C services are really appalling😭, how can you tell us that almost all your trains are faulty????. We pay for rail tickets so invest in new trains

i can not believe in london its so hard to travel! c2c is worst and horrible travel option people can have! they doing nothing! i dont know who is working for the operations but person is 0 !
people lives in RAINHAM they are working and living goddd!!!! why noone cares about this area!

Every week problems. Replacement...

One of the worst services. The slowest train. Constant stopping every 2 minutes for a journey that’s meant to take 7 minutes max to West Ham from Barking. Takes at least 15 minutes for a straightforward journey that’s only one stop. No communication from the drivers as to why the train is so delayed.Honestly ridiculous better off taking the district line. If I could give negative stars I would.

C2C has lost its touch. Service has deteriorated severely over the last few years. Constant delays. This started happening since Trenitialia took over the service. Why should a foreign company run our service? Skimping out on our services to fund their own services in Italy. TfL should takeover the service to at least Grays.