c2c Rail Avis 

Utterly rubbish. Untrusted service. Avoid at all costs.

Oh its Tuesday again and NO TRAINS RUNNING
Whats new
Blah blah blah
We need a new service provider
Come on ESSEX
Let's get a new service provider

Worst train line ever! Unreliable with random cancellations meaning you’d then have to take an alternative route. Delays based on weather and so many other issues. If you’re moving house and the only train is c2c, PLEASE AVOID! Make sure you move to an area where there’s other underground lines that are more common.

Trains indefinitely delayed. When I asked so it’s cancelled. I was told no delayed
So I asked so what time is it coming and was told it’s not.
So cancelled then I said
And again was told no delayed
It’s so on their stats it doesn’t look as bad when the reports come out of how it is since the government took it back.
Always issues and poor communication

Never works. Either cancelled or strikes, currently the track is bumpy and at risk of derailment, last minute changes and completely unreliable. Prices are extortionate and inaccessibile for the majority for the worst experience possible travelling.

Bunch of useless lazy 🔔 ends.How the hell you have a fu…ng issues every day?

I have to say they have sense of humour. Everyday I get to work, I think about ice cold air con. If this is the day when I get cold while commuting to work.
Today is 29°C and trains are like ovens. Best time to have AC off. People inside the train are looking at each other like it is normal that sweat is dripping from our heads.

Despite the continuing poor reviews this company chooses not to improve. They often make life for passengers unnecessarily difficult. Even accessing the the shoddy on board wifi requires your date of birth. Why would that be? No such requirement for tfl wifi.

Switching to a bus might be the best option for customers. At least they’ll have hope of arriving within an hour. Over the last three or four weeks, trains have been cancelled and consistently delayed by more than 20 minutes.

Once every couple of weeks , literally weeks the trains are delayed or not working all together. I have to some how get to Upminster and get a cab the rest of the journey. C2c has the audacity to put the price of the tickets up when they can’t run the trains properly. They always use the same excuses and forget getting the train on a nice day. Hope they are getting fines for this

Considering these are relatively new modern trains, the air conditioning is as terrible and unreliable as much older trains. Toilets are usually extremely messy and smelly. Only positive I would say is they are more reliable that your typical TFL trains, though that is not a very hard performance to beat!

I'm sick of this service. To come back home after work a bit after 10 pm is a challenge cause it's always engineering work, trespasses on a railway an so on, and on and on.

Trying to get to work on Sunday morning to start work at 07:00. Checked c2c travel app late Saturday evening. App says Bus replacement running from my station Benfleet to Basildon .
I arranged for a lift to take me to Basildon to avoid inconvenient bus replacement (with my bike). When I get to Basildon station and my lift has driven off. I discover that there are no trains from Basildon. The trains are running from Laindon!
This is typical of the diabolical service that c2c run on weekends when there are engineering works. Utter contempt for (expensive annual ticket holders paying over £4000) customers trying to get to work in order to provide essential police services.
My experience is all too common based on the number of people also complaining this early Sunday morning. Crap service that would have earned a nil star rating if that were available!

Dawng gawd awful.forget the hype it's as good as a DJ spinning a few country songs with two birds dancing and a charge of £8 per pint on best offer most songs are pop songs sold as having country vibes! No live performers you'd be better going to your local doing a country night at least you'd get live music. There's no stores selling merch no cowboy food it's w##nk!

Friday 22nd May, was coming home from a lovely evening at the theatre, then ruined by C2C. There was an overhead cable problem, which is fair enough and cannot be avoided, what could be avoided is the shambles of C2C. At the suggestion of the station staff (who maybe should have said go to Liverpool Street) we caught a train from Fenchurch Street, via the tilbury loop, stopped at Pitsea, everybody turfed off the train, no bus replacement service 0100hrs. a police car stopped what was probably an uber driver right outside the station and had a go at him, then instead of making sure everybody was ok, he just disappeared despite a number of lone single women standing around trying to find a way home. So both C2C and the police messed up that night. We ended up spending 35 pounds extra to get an uber to get home............

Poorly run with multiple delays and v poor customer service.

I rate 0 stars. The most s*t service ever. Always cancelled or delayed or engeneeing works. That's the service they give and charging massive amount of money for this s*t.

I was on my way to get the bus at 10:04 pm. I saw the bus and ran for it and it still drove off 5 minutes early.

I pay for weakly ticket and no ticket and i need waiting 20 days for answers

C2C train from West Ham to Barking delayed with no reason provided. Train was due to depart at 16:47.. stood on the platform for god knows how long. I stayed for more than 10min and no reason was given to the driver to explain the delay. I’m absolutely disgusted that they upped the prices for train fares. The service is still very poor and now we are charged more for this nonsense. Absolute robbery