c2c Rail Avis 

Once I used to rate this company extremely highly and indeed my grand dad worked for them. The service now speaks for itself. Since closing the ticket office means you get screwed over by the machine taking the kids out for the day. A parking fine issued two months after the day out even though I have the receipt to prove I paid for full days parking is just salt in the wounds. Enjoy your money because I'm never using your trains again.

I’ve been on third world services that perform better than you, and with more carriages. Your service has no excuse for the level of shit to which you stoop. I watched grown women cry with their children because you provided not just a poor service but a pointless service. I guess you satisfied some government target or corporate goal but the people you cater for got a truly raw deal and for how much? You should bow your heads in shame.

The trains are old and dirty, wheelchair area all barred up. Also, trains at west ham stop beyond the canopy, which makes people run for their train.

Customer service barely exists, there's incorrect and out of date information on their website that they haven't changed. Smartcard often breaks and the app is unusable.

Not advertising that there are no trains from London Fenchurch after 8;30 pm . Is so upsetting to get there and find the station closed without any advert.The person in charge of doing that should be sucked .

When you pay using your bank card and the train doesn't turn up, they should refund you but they don't! Anything under £5 my fare was £4 they said they won't refund under £5 and why should we pay fees when asking for a refund?! Twice this has happened to me, I'm on minimum wage and then had to pay for a bus ticket.
Absolutely disgusting especially when they're at fault!

My friend and I had a day in London yesterday, We arrived at Thorpe Bay station ready to fight with the ticket machine. How great too find that there was a lovely young man, in the ticket office. He was so helpful and friendly in sorting out what tickets we needed. Thank you to that staff member and C2C, in bringing back staff for the ticket office.

I bought a return ticket and loaded it on my smartcard. It definitely loaded because the outward journey was fine, letting me through the barriers at both ends.
On the way home, however, it would not let me through the barriers. The guard refused to let me through, and I was forced to buy another ticket. When I got home, I checked and the ticket was definitely on the card.
I complained to C2C that I had had to pay twice - they sent me an automated response that said little more than "remember to always tap in and out" - which I HAD done, and had said so in my email. They have not responded to any follow ups.
Just in case, I ordered a new smartcard and used that one today......and it failed in exactly thew same way, at the same barrier.
C2C seem quite content that there is a clear failure with their systems, and that I am repeatedly having to pay for additional tickets because their smartcards fail.

The most RACIST rail company in the country!! My partner from Hong Kong recently travelled to Southend from West ham not knowing that her oyster which had plenty of credit on it doesn't work at Southend due to the pathetic pricing system the railways have in place! Anyway the station guards let two Spanish gentlemen who were in front of my partner at the gates just pay the remainder of the fare. Yet they refused to allow my partner to do the same and proceeded to charge her a £100! fine!! Filthy RACIST scum!

Queued to get a ticket for the following day, to find out I've been issued a ticket for the same day. This is because the woman behind the counter was too busy talking and not paying attention to customers. Now I've got to waste my time getting my ticket changed through no fault of my own.

Directed here from the national rail app after tickets were not available on Trainline. Labyrinth, clunky ticket process reminiscent of the early internet days. If you are unfortunate enough to have to buy tickets for C2C you are better to do it at the physical ticket stands (if you can find one). Embarrassing step backwards for rail travel.

I have just missed my train from Westcliff (17:15 on Wednesday 28th August), because the employee in the ticket office refused to serve me and insisted I use the machine outside. If he worked for me he would be summarily dismissed for providing awful customer service.

Absolutely boiling hot, I don’t understand why you wouldn’t just have little windows. Don’t know who designed the train but it’s pretty simple.

I am writing to express my deep frustration and disappointment with your handling of my refund request, which I submitted back in December 2023 due to industrial action.

Over the past eight months, I have made countless attempts to resolve this issue, through both emails and phone calls. During my last call, I was assured I would receive a callback within a week, yet no one reached out. Today, after speaking with your representative Oliver, I was told that I couldn't speak to a manager and would need to wait an additional 1-2 weeks for a callback. This is unacceptable. It took mere minutes to process my ticket purchase, yet over eight months later, I am still waiting for my refund.

Why is this taking so long? I have complied with every step required, including submitting my request online and mailing in my physical ticket. To add to my frustration, the weblink you provided for the refund process did not work.

What more do I need to do to get my refund? How many more times do I need to contact your team before this is resolved? It feels as though my request is being completely disregarded.

I expect immediate action on this matter. I look forward to your prompt response and a swift resolution.

I bought a ticket through the C2C app and it registered as a ticket for the next day. When I got stopped by the ticket inspector and showed them my ticket, they fined me and threatened to prosecute me for avoiding the fare even though I had purchased a ticket, just for the wrong day (tomorrow). It was an honest mistake and I clearly was not trying to avoid a fare, but the app automatically purchased my tickets for the next day when I clicked repurchase, which has caused this penalty. I don't recommend the app or the train line, as I could’ve used my card to pay for a new ticket for the correct day and my appeal was refused.

Worst train service in the whole of England. Rude staff members, always delays and they still have the cheek to increase prices! Shocking, avoid if possible.

Useless, two trains I've taken in the past month, both were cancelled with half an hour wait. Need nationalisation ASAP, awful service

Services get cancelled or delayed on an almost clockwork rota system but still can’t seem to be able to predict when these happen. The tickets are so high that my bank has classed it as my majority shareholder of my personal savings. The workers deny any sort of real help or responsibility but are happy to strike like it’s a public holiday. The app never shows updates in time so I have to get on 5-6 different train apps on several tabs and windows to confirm changes, sometimes I have to open pornhub in front of my partner because it was much more easier to explain without looking like a maniac. And as an added bonus, the TOILETS ARE NEVER BLOODY OPEN! … so I pissed myself.

A horrible company, trains are constantly cancelled, the trains are also very dirty and way too overcrowded.
The price is high for a train company that operates like it’s from the 1800

The service gets worse the prices are jacked up and they decide to find some of the most useless arogant people to run their so called service and yet these people still manage to earn mega bonuses sat here waiting for my train they decided to send back to london but the have a high accuracy on arrival times absolute clowns day before is was signal failure on over ground got to work 2 hours late. why is no one taking the contact of this company