Cady  Avis 191

I ordered my daughter’s senior photos on October 20th.

The 21st of October was the last day you could order and get the portfolio of pics for free. I waited until late to order because I didn’t have hundreds of dollars to spare.

I went through and did a pay in two payment plan on their website. On October 24th Cady charged me $229. I did not receive an email or a receipt. I assumed the photos wouldn’t be downloadable until I finished paying so I forgot about them.

December I realized I didn’t have the pics and checked the order. It was still saying pay later but had no buttons or links to pay. Christmas came along then our trip to Wisconsin to visit family in the hospital and I didn’t get back to looking into it.

January 31 I chatted with CADY and was told that I needed to reach out to Klarna to figure out why the payment didn’t go through. Klarna is the company CADY uses for payment plans. Unfortunately Klarna doesn’t have a phone number. Just email or chat so I put it off.

Today I chatted and they said that the screen shot I sent from my bank showed payment directly from CADY so I needed to call them. Klarna did not have record of my order.

I called CADY and was told that the order never went through. The charge was for the portfolio. But the portfolio was only supposed to be $150 plus tax and I was overcharged so they will reimburse me $50.

They will not reimburse me in full for the portfolio because I didn’t order in time for it to be free. Even though they can see my order in the system on October 20th and do not know why the order failed. They claim I put it in pay later status and never came back. There are no options to set up payment on my end so it obviously went past that point and errored.

I just had to pay the $425 to get pictures. That’s almost a months worth of groceries for us.

I also paid $79 just to go have the pictures taken. I am $733 into these pictures and still have cap and gown ones to purchase because those are sold separately.

And oh did I mention that this is the company you have to go through in order to get pictures in the yearbook?

Feeling very sad and angry that I was screwed. Yes I should have followed up sooner but life happens. Good companies support their clients.

We were so excited to take our daughter to her senior picture session.
After the photo session we briefly went over pricing. To our surprise and shock from the prices, we made an appointment to go back to the viewing.
Wow what a presentation, it was so beautiful. Then it's time for ordering and pricing.
If I wasn't sitting down I would of fell down. How this company can set pricing so high and then not advertise the prices before hand. It totally felt like we were scammed. We put almost 300$ down before the sitting, after the presentation they surprise you with the prices. In order to not loose your deposit you have to buy something. We decided on the book that cost an estimate of 700$. The flash drive that you can purchase with all photos on it and the rights to the pictures is 1,900.00$
One sheet of one pose is 99$,
We took our son to JC penny the year before, spent roughly 300$ and had so many wonderful photos and a free huge wall canvas. A book and rights to all his photos through Shutter Fly.
Mind you, our daughter attends a title 1 school, why this company does not publish their pricing is so wrong in so many ways, there is no way we would of booked anything with this business had we seen their prices before hand, as I know from talking to other parents they would not of either.
I would not spend 1900$ on any photo session, for senior pictures, anywhere.
We will now wait for our daughter's cap and gown to arrive and go back to JC Penny's for another photo session.

Before you pay for your visit of $269.00, be advised that the photo shoot will cost you an additional 900.00 for basic poses. My Hawaii's digital pictures costed less than.

Horrible photographers!!!! They take photos of the seniors with their shirt & ties protruding out of their cap and gown photos and their ties and shirts crooked in the yearbook photos!! What kind of unprofessional, inexperienced people are they hiring!!!!!!!!!!

They're crooks! And the school board should be ashamed by allowing them to do business with hardworking families through their deceptive and pressure tactics. BUYER BEWARE: Please DON'T do business with this company.

I wish I could give a zero or negative star review. Had to pay to have photos taken for the year book. Refused to pay their overpriced rates for their poor quality photos. Then had to deal with the hassle of returning the portfolio I DID NOT ASK FOR! They don’t even send a return label. You have to go fishing through their site to find it and print it. Waste of time and money and terrible customer service. It took me two months to speak with anyone.

Received the photos I ordered. Photos are not good at all, we had a hard time finding ones that we really liked, they all look like one of my daughters were the photographers, Not great quality, really dark, and to top it off with the huge price tag, RIDICULOUS! if you are going to charge that much you need to do a professional job, this company is only taking advantage of us being parents and that we HAVE to have a memory from their senior year. I was so disappointed with the result, I really thought that the real photos would look a lot different from the proofs and I was wrong, they look exactly the same, dark and horrible. This session was for my youngest of 3 girls and I bought senior pictures for the other two and I have to say there is no comparison between them. Quality and price are much better than this company. It is extremely sad that the school has to put us in this position where we don't have another option but to take and accept this company, basically we do what they tell us to do. The end result, horrible pictures and $180 less in my pocket. I'll have to look for another company to retake the pictures or take them myself, I'm sure I'll do a better job than the kids your company hired to take pictures of our kids. I feel FRUSTRATED, DISAPPOINTED, SAD AND MAD that I had wasted my time and money for this horrible result.

There was no option but this company doesn't deserve a star even. They are literally cheaters who think they can play with parents emotions. Well, binding them is not a good way to get business, requesting would still work. I had taken $50 session and haven't received any pictures of my son, yet had to drop the portfolio pictures(never asked for it) to usps with no choice. Such a pathetic work ethic. Please don't do any business with these guys.

The absolute worst!
I would give them 0 stars. First of, their website is misleading, very hard to navigate and very confusing. It's meant to trick people into paying for more expensive packages. The people taking the photos appear to be teenagers (are they really photographers??). They send you a portfolio and if you don't return it within a certain period of time, they charge you $200! STEER CLEAR OF THIS SCAM. I didn't have a choice as my son's school hired them and we could only get photos through them. Oh and by the way, good luck trying to reach customer service. You'd be on hold for HOURS and even the chat service they have takes FOREVER before someone talks to you. I have no good things to say about this absolute despicable sorry excuse of a company!!!

This is the email I received from Cady after spending $70.00 on my son's school pictures. I wasn't able to see his pictures prior to receiving them. He has his mouth wide open and he looks surprised. It was a horrible picture and I asked for a refund. I got this...

Thank you for your inquiry. Unfortunately, we cannot complete that request at this time as all sales are final and cannot be canceled or changed.

We hope that we've taken care of any questions that you have. Please contact us with any further inquiries.

Best Regards,
Miriam M.
Customer Experience Representative
CADY

I received my son's portraits and was disappointed that they were not retouched the way I had requested (and assumed I had paid for).

I'd had a lengthy discussion with the salesperson during our ordering session about the price for retouching, which initially was quoted as $29 per pose or $199 for all poses. But I was only purchasing 3 poses - so why should I pay $199? It should be more like $90. He left the room to speak with his manager, then came back in and said we could have all three retouched for the same price. I didn't notice on the order form that he only charged me for one retouching - and when I got the photos, none had been retouched correctly.

I spoke with a customer service rep (after a lengthy hold time) and she assured me that a manager would be contacting me and the issue would be resolved. I have yet to hear back, over 2 weeks later, and I can't reach anyone at the studio. It's beyond frustrating, a total rip-off for families. I'm going to work with our school system to see if we can do our school photos with a different company.

Worst organization of so-called photographers I have ever seen. Total rip-off and a group of people that do not know how to take a photo.

Have an issue, too bad. Stay away from these poor photographers.

Terrible, incompetent. When going in for the session, I marked that I DID NOT WANT a portfolio sent to me. period. I discussed it with the front staff. It was understood. THEY STILL SENT IT. so, now I have to return it within x days or they are going to 'charge my credit card'. This is absurd. I should not have to print out a return label and spend my time looking for a drop off point for an item I explicitly told them I DID NOT WANT. This is a scam of a company and I am embarrassed for Texas schools forcing us to use this company for senior photos. Disgusting practices.

TERRIBLE service. Charged me for something I was told I had till November 6th to decide if I wanted to keep. I smelled a rip off the minute I walked in - DO NOT RECOMMEND and would NEVER pick this studio to take a mug shot. It’s a complete and utter rip off and we are stuck because schools make us go there. It’s criminal what they do, DO NOT GIVE THEM a the right to run your credit card for anything.

This has got to be the worst company I have encountered when it comes to ordering school pictures. Not only do they only give you three package options online which are all rip-off’s, they tell you if you want to order separate sheets, you have to call. But NO ONE answers the phone or calls you back. I have put in several tickets to the help desk, and they close them out without resolution. So frustrating.

This has been one big scam!!! This studio was chosen by our school for the senior portraits. We had to pay to have the pictures taken, I chose 3 different backgrounds which was $80. When I get there I find out that the photographers are students, not professionals. The experience was a disaster. The student had to get someone multiple times to help them with lighting. What should have been a 45 minute shoot took almost 2 hours! Then we get our portfolio and the package prices. My $80 I spent does not go toward purchasing the pictures it was literally only for the disaster of a photo shoot. The prices of the photo packages are outrageous and they want $200 for me to keep my portfolio with proofs. Never have I not had the deposit go toward my purchase. I would not recommend this company at all.

I’m only giving this a 1 star because I couldn’t give a ZERO star. My sons school photo football jersey sleeve was flipped completely up and the photographer didn’t notice this? We spend too much money for only one pose to choose from and they won’t do retakes or refunds. So I’m stuck with a photo I don’t like. TERRIBLE customer service!

I returned my son’s horrible senior picture portfolio, now I’m trying to get a hold of this ridiculous company to see if they received it before they charge my credit card. They won’t respond to calls , live chats, emails. So now I’m calling my credit card company to stop any payments to CADY Studios !! They don’t even care about all the really bad reviews ! Don’t use this company for any pictures, look for a professional photographer !

I would not recommend this company price is ridiculous you have to pay for formal in October and another extra payment for graduation package I seriously would not be doing business with them in the future I wanted to give zero stars

I will like to say that the people that work there are great now I can’t say how disappointed I am on the prices I just wanted a 8x10 pic but the cheapest thing is a digital picture for 39 dollars . I have 3 kids these people are thieves the prices are ridiculous what happened to the 8x10 for 20 dollars ?