I had bought a 3yr old car, driven it for 4-6 weeks. Monitored a ‘squeak’ to work out its origin. Our salesman contacted technical/service dept, and appt was made. Diagnosis process revealed serious... Voir plus
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Lisez les avis des autres
The technician arrived right on time and did the most fabulous repair to my alloy. I can’t even see where the work was done and if I didn’t have before and after photos you wouldn’t know there had eve... Voir plus
Car was in limp mode and needed to be recovered to the dealer who sold me the car. Diagnostic check showed 3 issues had been recorded. Car Care plan only approved the resolution of 1 of the er... Voir plus
L'entreprise a répondu
The service was amazing, really fast. The breakdown was in a really dangerous place and in fog. The policeman put warning notices at each end of the s bend. The tow truck lady was brilliant and altho... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
Coordonnées de contact
5 Mid Point Business Park, BD3 7AG, Bradford, Royaume-Uni
- 0344 573 8000
- carcareplan.com
4,3
Excellent
10 k avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Been trying to phone and email car care…
Been trying to phone and email car care plan for days… no answer on the phone or reply to my emails
23 avril 2026
Avis spontané
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. We have contacted you about this and we hope to resolve the situation as quickly as possible.
Kind regards,
Car Care Plan
Although it was a long approval process…
Although it was a long approval process the end result was great with the scratches on my car gone and it now looking fabulous
15 avril 2026
Excellence service.
15 avril 2026
My car alloy repair
Very pleased with the job, on time and gave me a friendly atmosphere
22 avril 2026
Very swift acceptance of my claim…
Very swift acceptance of my claim initially.
He arrived on time, friendly too.
Took his time to do a great job, which he did.
Great service.
22 avril 2026
Excellent.
22 avril 2026
Excellent Service and Alloy Repair
The technician arrived on time, was very helpful and explained what he was going to do. The quality of the alloy repair was excellent (wouldn’t know there had been a repair). Thoroughly recommend.
31 mars 2026
Repair done to high standard
Easy to arrange , the repairer arrived on time carried out the repair quickly and to a high standard. Very pleased with the it . Would use the company again
24 mars 2026
Excellent customer service
Excellent customer service. Good clear and concise communication.
28 mars 2026
Car door small scratch repair
Repairer did a thorough job of repairing 2 small scratches on the driver's door of my car, making it look like new.
22 avril 2026
Alls well that ends well
The finished paint job was excellent, and completed within the hour, with fuss as I'd prepared my car parking. Some delays in arrival time which caused some concerns. But alls well that ends well with an excellent colour match
22 avril 2026
the dealer did not fully understand the…
the dealer did not fully understand the conditions of the policy
18 avril 2026
Great service
Great service
Technician was very good and knew exactly how to do a perfect finish
Very happy customer
22 avril 2026
Waste of money
Waste of money, if it is anything more than a minor scratch and I really mean, so small that it's barely visible, good luck getting it repaired. I could have kept £399 and take it to body shop myself to repair small dent that someone made to my car, but everyone is wise after the war.
DO NOT WASTE YOUR MONEY ON THIS INSURANCE, READ SMALL PRINT OF THE CONTRACT.
Your chances of getting any repairs done are very slim.
21 avril 2026
Avis spontané
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
Did a great job
18 avril 2026
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