Car Cologne Avis 

181
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Placed an order over 10 days ago, have never received the order or any updates l, have emailed several times to chase it but no response. Scam company stay away.

Noté 1 sur 5 étoiles

I placed an order over a month ago and had to go through my bank to get a refund as they never replied. I get a notification from my bank this morning (Remember, I placed the order a month ago and sti... Voir plus

Noté 1 sur 5 étoiles

Betreff: Öffentliche Beschwerde über Car Cologne – Bestellung nicht erhalten Ich bin mit dem Service von Car Cologne (carcologne.co.uk) äußerst unzufrieden. Seit 18 Tagen warte ich auf... Voir plus

Noté 5 sur 5 étoiles

Extremely happy about my order. I was concerned at first because it took two weeks before I got the order or a reply but the owner explained that they’d been ill and explained they would be sorting my... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

181 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,2

Tous les avis

(181)

18 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing smells, amazing service.

Been using car cologne products for a couple years now, have to say the smells are amazing and very consistent. It’s always nice stepping into your car and the smell just takes you away. Glad to see them release home cologne which is amazing aswell. A returning customer for sure. Keep it up💥💯

24 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

I ordered the oud wood and they have…

I ordered the oud wood and they have send me the wrong one they have send me replacement and I'm happy with it.

7 mars 2022
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi Soheil, apologies for the mix up - we're glad you're happy with your purchase :)

Noté 5 sur 5 étoiles

Amazing

I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve sprayed it on myself but it’s actually the cologne. Can’t wait to try the others 100% recommend. I will never purchase regular car fresheners ever again! Also really cute packaging.

2 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing!

I was a bit sceptical about purchasing wondering if they would actually smell. But I shouldn’t have been as this is absolutely amazing smells like I’m wearing my black opium perfume but only my whole car smells like it. Would 100% recommend and I will definitely be trying other smells.

2 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Best Smell just like the aftershave!

Best Smell just like the aftershave!

Just like the aftershave, best Smell and makes the car smells amazing! Even great to have around the house! Will always buy from here as the quality is always amazing! Thanks as always

4 février 2022
Avis spontané
Noté 4 sur 5 étoiles

No order, No replacement, No refund. Great business

Left a negative review complaining of no item and then it turned up the next day and smells fantastic !!!!

2 février 2022
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi Adam, we're glad your order finally arrived and you are enjoying it. Unfortunately we do see delays with our couriers from time to time but it's something we have very little control over. Thank you again for your custom, if there is anything else you need please don't hesitate to get in touch with your customer service team.

Noté 5 sur 5 étoiles

Amazing Aventos Car Cologne

Wow, this car cologne diffuser is a game changer. I have tried many lower priced alternatives but nothing comes even close! It's been in my car 2 weeks already and the bottle is still full to the brim and my car smells amazing. Worth every single penny
You've tried the rest, now try the best!

24 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

Poor Customer Service/Day light robbery

Hardly write these reviews. I ordered some time ago for a next day delivery since I was travelling. This product never got delivered although it was MARKED! delivered by the tracking website 4 days later. As a busy person, I took it lightly but business is business even if it’s months apart. This is just for future customers to take note of some of these small robberies that should not happen to any hard working customer.

19 janvier 2022
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi Leslie, we're going to add some context to your very unfair review as we know you have been speaking to our social media team who has explained the below which you were made aware of, prior to leaving your review:
- The order was placed Friday 14th May 2021 and you paid for Express Delivery (1-3 working days).
- The order was dispatched Monday 17th May
- The order was marked as delivered by Royal Mail on Tuesday 18th May (within the 1-3 working days stated on our website).
- You then contacted our social media team (today), 8 months later, claiming the order was not received.
- The social media team advised it would be difficult to assist you further due to the 8 months surpassed since the order was marked as delivered by Royal Mail.
- We have subsequently contacted Royal Mail who have provided us with the GPS co-ordinates which pertain to your delivery address - feel free to email us and we can provide you with these.

Further to the above, you have been receiving marketing emails since your order was placed in May 2021. Our email marketing software shows you opened in excess of 40 of our emails during this time period and went on to click links leading you directly to our website/social media. Therefore, you had ample opportunities to report your issue to us but did not?

Unfortunately, we are not able to offer blind refunds/replacements, 8 months after an order has been marked as delivered. We're fairly confident the majority of businesses would have a similar approach, considering all of the aforementioned information.

Noté 5 sur 5 étoiles

Great products

Great products, car diffusers are nice and strong but not too overpowering and last a long time. Sprays also great, smell very refreshing. Have to mention the customer service being excellent too, reply very quick.

15 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

Left wanting

I placed my order on 18th December 2021 and it is 14th January 2022 and despite many emails back and forth it still hasn’t arrived. The latest email with the latest empty promise was 10th Jan saying they would sent that day and would put extra stuff in to compensate for such a long delay which is nice. Obviously this “nice” gesture has been tarnished by the fact it hasn’t turned up, again! I have started a case through PayPal and my next step is to escalate and get them involved directly. I would think that the owner would do anything to avoid these negative reviews on Trustpilot but maybe he isn’t aware of this case which has now become a matter of principal. I refuse point blank to pay for a product and not receive it and I think I probably speak for all customers by saying that. I expect I’ll get my money back at some point which is a shame because I was looking forward to a car freshener that, allegedly, actually smells good.

14 janvier 2022
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi Graham, my team have made me aware of your review so I would like to address this myself.
Firstly, I would like to personally thank you for your order. We appreciate all custom, no matter how large or small, new customers and returning.
Secondly, I am sorry to hear of the issues you have had. I take pride in my business and it is always disheartening to hear when customers aren't satisfied with the service they have received.
I have spoken in detail to my team with regards to your particular case who have explained the initial order was dispatched on 20th December, the very next working day after the order was placed. My team can arrange to send you proof of postage, should you wish to see this.
The initial parcel was deemed as lost in transit and the team not only offered a free replacement, but very generously offered free additional products for the inconvenience. Bearing in mind, we have no control over our couriers Royal Mail whom are responsible for delivering not only our parcels, but the nations post.
On Monday 12th January, my team advised you of the free replacement with the additional products, to which you accepted. They were subsequently dispatched on Tuesday 11th January. The service used to send these products was Royal Mail Second Class which take on average, 3-5 working days to arrive. Today would be the 4th working day meaning the products could arrive over the weekend or early next week at the latest.
However, I do note your dissatisfaction and understand you frustrations which is why I have arranged a full refund. When the products arrive, you may keep them free of charge. Additionally, I will forward your comments to Royal Mail and would suggest you do the same as ultimately, they should be doing better and although it is not within my nature to pass the blame or point fingers, the underlying issue which has resulted in all of the above is Royal Mail losing the initial parcel which was dispatched in a timely and efficient manner.
Kind regards,
Anik
Founder & CEO - Car Cologne

Noté 5 sur 5 étoiles

Best around

Brought few of these over time,and tried many other brands with same sort of thing
There definitely the best about, last a lot longer than others and smell remains strong
I do kinda think it depends what scent you want tho, as obvs some aftershaves are stronger than others

12 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Just the best

Just bought myself a new car and ruined the smell by adding a Halfords air freshener. Switched over to Boss Bottle and I’m never going back! The level of scent is perfect and by the look of how much I have left after a couple of weeks, should last some time. Okay, this costs more than your standard freshener but you just can’t compare the two - this is a top quality product and the scent is spot on. Do yourself a favour, throw away your magic trees and take your pick from the Car Cologne product list, you won’t regret it

10 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Great service from Car Cologne

The diffuser arrived when expected and was well packaged. It has lasted longer than expected and by following the instructions, my car smells great. I will definitely order more in the future.

10 janvier 2022
Avis spontané

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