Car Cologne Avis 

181
•
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Placed an order over 10 days ago, have never received the order or any updates l, have emailed several times to chase it but no response. Scam company stay away.

Noté 1 sur 5 étoiles

I placed an order over a month ago and had to go through my bank to get a refund as they never replied. I get a notification from my bank this morning (Remember, I placed the order a month ago and sti... Voir plus

Noté 1 sur 5 étoiles

Betreff: Öffentliche Beschwerde über Car Cologne – Bestellung nicht erhalten Ich bin mit dem Service von Car Cologne (carcologne.co.uk) äußerst unzufrieden. Seit 18 Tagen warte ich auf... Voir plus

Noté 5 sur 5 étoiles

Extremely happy about my order. I was concerned at first because it took two weeks before I got the order or a reply but the owner explained that they’d been ill and explained they would be sorting my... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

181 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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2,2

Tous les avis

(181)

18 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing product

Absolutely amazing product! I purchased the aventos diffuser and I am very happy with this purchase. I would 100% recommend!

10 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

I bought the humidifier and the…

I bought the humidifier and the diffuser in million scent and was very disappointed can't even smell anything I previously used the new magin tree diffuser which was £2 and was miles better will not buy again waste of money

8 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

Will ruin interior

Buying 1 of these was a very bad idea.
It has spilled out while driving. Onto the passenger seat and stained the leather. Also got onto the back of the mirror and bubbled the plastic.
Going to cost a small fortune to put right. Do not risk it.

2 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

Waste Of Money

Smell was really nice (Bleu De Chanel) however it lasted about a day before it ran out. Waste of money.

25 novembre 2021
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi Phil, thank you for your order. We're very surprised to hear this as our diffusers last 4-6 weeks on average with many customers reporting up to 3 months of use. If you contact our customer service team, we'll be happy to assist you further. Info@carcologne.co.uk - Thanks

Noté 1 sur 5 étoiles

Absolutely shocking.

Absolutely shocking.

I have bought 3 products from them- the diffuser, dehumidifier and car mist and all of them are as awful as each other.

Smell wears off within 2 minutes. The diffuser does not work at all and let’s 0 fragrance out of it.

Don’t fall for the marketing like I did and SHOP ELSEWHERE.

28 septembre 2021
Noté 5 sur 5 étoiles

Amazing Company. 10/10

I have been using Car Cologne for a very long time now, I have always received incredible service and great quality products from the team.

19 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great

Fast Shipping, great products, long lasting. Overall great. Can recommend.

19 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Card freshners and dry mist

Car Cologne card freshners and dry mist are amazing products to keep the car smelling nice (dry mist can be used in the home too!).
As a regular customer delivery is alway on time, products are well priced and long lasting and customer service is always to a high standard.
100% recommended

17 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

The Dry Mist and Diffusers are amazing

The Dry Mist and Diffusers are amazing. Even gave me a few extra sample.
This is a company with great customer service and go above and beyond.

Will buy Car Cologne all day, the diffusers last very long and the Dry Mist is great for the car, makes the car smell amazing in a matter of seconds and lasts a while too.

Highly recommend

16 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Car Mist - what a delightful surprise

I was recommended Car Cologne from a close friend, and recently decided to give it a try - I ordered the bleu Car Mist. Upon receiving my package, I was extremely skeptical as I thought it’s just going to be a really cheap, poor attempt at a replica of Bleu de Chanel. However, WOW! The scent is literally a 1:1 copy of the perfume, for probably 1/3 of the price. It’s insane value for money; I’m so glad I finally tried this company out and was definitely not disappointed. Will definitely be back. Thanks guys once again!

16 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Never fail to deliver!

Ordered many times from Car Cologne and they never fail to deliver!
Diffusers last much longer than advertised, dry mist and car mist both great and the water based diffuser which they most recently released is also fantastic

16 septembre 2021
Avis spontané
Noté 1 sur 5 étoiles

My honest review of car cologne… disappointing

My honest review of car cologne.
(unlike their manipulated reviews on their website 🤔).

PRODUCTS.
-I ordered two things from car cologne.
Neither was worth the inflated prices
The best of the two (car oud wood fragrance) is extremely diluted and very oily so please keep away from plastics and metals in your car.(their suggestion it lasts 3months is laughable) it will actually last 3days!
-The second item is something even BM bargains would make better, the car dry mist spray has the strongest silicon/surgical spirit smell and smells only of ‘berry burst’ for 10 seconds. After that your car smells of migraine causing industrial silicon. 🤢

SERVICE.
-Dispatch was average 2/3days. Delivery was above average as it was sent 24hr recorded.
-unfortunately once my parcel arrived half of my items were missing! Which was surprising and disappointing especially for the amount of money they charge.
-I messaged car cologne via social media and email. All but my very first reply from them came across as rude and childish.
-Eventually after a second email to them I get a reply. Their reply was written in a way that suggested it was my fault for them not packing both items.
Not very professional.
-nether the less my missing item was sent to me…. Eventually.

Definitely won’t be using them again is an understatement.
I’ll stick to the real designer fragrances or use a better company.

Update.
Are you little bit upset hun?
Your fragrance isn’t Tom ford don’t compare it thinking you use the same quality ingredients.
Also to note: EDP isn’t the strongest concentration of a perfume, A perfum and a concentrate/ extract are both stronger than a EDP.

Car cologne you clearly have a lot of learning. Don’t blame others for your mistakes.
…P.S I have never ordered from you before so idk where you’ve got that information from.

I can also see you’ve tried to remove several negative reviews from trust pilot, sounds like manipulation to me 😂.

Of 16* reviews all of which are real and don’t manipulate them unlike you. They have been read by 3000+ individuals, My 5* are on google reviews as quite often and evidenced by you, the crap companies hide from google reviews 😂.
AVOID.

15 septembre 2021
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi Ethan, thank you for your review.

Points to note:
- We sell thousands of products every month. Mistakes are made and on odd occasions, items can get missed due to human error.
- You emailed on a Saturday advising of your missing product upon which you received an automated message informing you the customer service team works Monday to Friday. You then began leaving comments on our social media platforms which were responded to (both on Facebook and Instagram) advising the customer service team would respond on Monday - which they did with an apology and the missing item was dispatched on the same day.
- We genuinely do not have the time or resource to fabricate reviews on our website. They are all populated via an automated email which is sent directly to our customers 10 days after dispatch. Trustpilot is a secondary and external review platform which we do not actively use.
- The main purpose of Dry Mist is to sanitize whilst eliminating odours which is in an aerosol format. For it to have these properties, it will contain certain chemicals but we have had no prior complaints to the extent of your comments mentioned above.
- The Car Mist you ordered contains 20% fragrance oil which is equivalent to EDP (Eau De Parfum) - the highest concentrate in terms of perfume strength. It has to be mixed with a perfume base otherwise it would not be in a sprayable format. The original fragrance retails in excess of £100.00, compared to our product at £19.99 including delivery. Feel free to purchase the original for comparative purposes.

We can see out of 17 reviews you have left via Trustpilot, 14 of them are either 1 or 2 stars with none being 5 stars. Thus leading us to the conclusion that it would be extremely difficult to receive a positive review, no matter how good our products are (or are not). However, you previously placed an order with us in March 2019 which means we must have done something right for you to come back and place another order with us? Nonetheless, we appreciate your custom.

Kind regards,

CC Team

Noté 5 sur 5 étoiles

2 year review - never going anywhere else

I have been buying from this company for the past 2 years. Each diffuser lass about 2 to 4 months. I love that range and each time you order a new one it just hits totally different.

I don't know how to explain but literally each time you enter your car it is a fresh hit of perfume.

10 août 2021
Avis spontané
Noté 3 sur 5 étoiles

I have bought 3 or 4 diffusers for my…

I have bought 3 or 4 diffusers for my car from car cologne and the service from the company is good and the items I ordered always arrive reasonably quick. I received a new diffuser yesterday and when I went to put it in my car and remove the old one which was hanging from the radio button on the dash I noticed the old diffuser had damaged my dash board, the vinyl/plastic was starting to melt and when I rubbed the area with a wipe it started to peel off and I could see the white plastic underneath the black vinyl. As you can imagine I wasn't delighted with this at all and wouldn't buy this style of diffuser again. Thought I would give a heads up for anyone else who has this style of diffuser hanging anywhere on your dash from buttons or airvents to remove it instantly as the same damage may occur. I will have to try to find someone who can hopefully disguise the damage for me. Its a bit of a shame as I usd to like the product but can't take the risk of anymore damage occurring. Having googled it afterwards it seems there is a chance of this happening and I also noticed car cologne had a disclaimer on their website stating they are not responsible for any damage caused by leakage so they must be aware that this is a problem.

1 août 2021
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi James,
Thank you for your honest review and your regular custom. Whilst we are sorry to hear what has happened, unfortunately this is the risk you will bear with any type of oil-based diffuser with an exposed cork. Although this is a rare occurrence (with yourself as an example only having an issue with one diffuser from your five orders), we have placed several warnings on our website, as well as on the packaging of our products to advise of the potential risks. We use pure fragrance oils in all of our products - the main benefit being the quality of the fragrance and longevity, but they are also safe if they make contact with your skin. However, the should not come into contact with plastic/textiles and damage can be avoided if wiped away immediately. As you are a regular customer of ours, please contact our customer service team at info@carcologne.co.uk and we would be more than happy to assist you further.
Kind regards,
CC Team

Noté 5 sur 5 étoiles

Great service

Great service, slight error with delivery however helped out straight away :-)

18 juillet 2021
Avis spontané

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