Car Cologne Avis 

181
•
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Placed an order over 10 days ago, have never received the order or any updates l, have emailed several times to chase it but no response. Scam company stay away.

Noté 1 sur 5 étoiles

I placed an order over a month ago and had to go through my bank to get a refund as they never replied. I get a notification from my bank this morning (Remember, I placed the order a month ago and sti... Voir plus

Noté 1 sur 5 étoiles

Betreff: Öffentliche Beschwerde über Car Cologne – Bestellung nicht erhalten Ich bin mit dem Service von Car Cologne (carcologne.co.uk) äußerst unzufrieden. Seit 18 Tagen warte ich auf... Voir plus

Noté 5 sur 5 étoiles

Extremely happy about my order. I was concerned at first because it took two weeks before I got the order or a reply but the owner explained that they’d been ill and explained they would be sorting my... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

181 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,2

Tous les avis

(181)

18 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ordered the full range of the dry mist…

Ordered the full range of the dry mist for my car. Order arrived efficiently and on time a d was well packaged with each tin inside a protective bubble sock type thing. Will definitely be ordering again

9 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

I use this cologne and am very familiar…

I use this cologne and am very familiar with the scent. I have bought from others for around £10 and has been absolute waste of money.
I’ve had three diffusers from these guy’s and that alone states how good and accurate the scent is compared to the original cologne.
Keep doing what you do
JZK

28 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing car fragrance

I bought car diffuser of the scent inspired by Armani Si, and I have to say it's amazing 😍 Scent like original Aramani, little bottle look prestige and it's really easy to adjust. Highly recommended car fragrance.

14 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Top Quality

Delivered on time, smell lasted for weeks... got the blue tinted one with the one that "smells like" tom ford black orchid. Smells identical to my parfum version.

30 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Fantastic product

Fantastic product, arrived quickly.. it smells that good im tempted to start wearing that as aftershave instead of paying upwards of £200 a bottle lol. HIGHLY RECOMMEND! *****
Creed - Aventus

20 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Very nice

Despite reading bad reviews I purchased from car cologne, there was an issue with the post that was not due to the company it was the post office problem, but I did email car cologne to make sure that my order was processed and the company got back to me within a couple of hours, no issues with communication. anyway to my review... I must say that i am very happy with my purchase, the smell is great, it comes well presented. I will definitely be ordering from them again.

5 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Fantastic find 👍

I found these on Facebook and thought I would give them a try , I absolutely love them , I have had a few of the colognes and just order the pack of 3 so the wife can have one for her car . , the smell is fantastic and would highly recommend

2 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

I have to say that I was impressed with…

I have to say that I was impressed with not only the service but the product too. I absolutely love the mist and the scent stays for ages. This is one of the only products I’ve bought where I can still smell the product after a couple of sprays, people have keep asking me where I’ve got it front and I send them straight to car cologne. Keep up the work guys!

15 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

The best

Purchased a diffuser for myself, and one for a friend in June. Both delivered on time and lovely packaging. The design of the product, the scent, and service received was all amazing - I can still smell mine today when I get in my car. Would def recommend and purchase again!

15 octobre 2020
Avis spontané
Noté 1 sur 5 étoiles

Loss of trust and confidence

Placed an order on 20th September, ha
s been shipped on 21st and still not arrived.

I understand that there are delays under the current circumstances, but 2 weeks and counting is too much. Meanwhile, I had received a different order from China and another from USA. This makes me think that the problem is not on the Supply chain is with Carcologne.

Update with regards to your reply:

This is funny.

You have sent me an apology email on 06th of October, immediately after my review and 7 days after I still did not received the order, nor a tracking number for the new one.

You have fully demonstrated that you are not capable of delivering your promises to the customers.

Funny part is that I work on logistics and I fully understand how orders are getting processed and your excuses does not make any sense to me.

I will update again on this page when I will receive the order, so the wider community will know what to expect when they are placing an order with you.

Thurs update:

I was referring to my emails. On 5th I have posted my review and on 6th you came back with an apology. Still, today is 15th and I still did not received the order. 24 days elapsed from your first email saying the order was dispatched.

Okay. First one got lost, despite that you have decided to let me know of this situation only after I have posted the review. Where is the second one?
Is this order lost again? Are you going to blame Royal Mail again?

Last one. I have received the order today 16th October.

5 octobre 2020
Avis spontané
Logo de Car Cologne

Réponse de Car Cologne

Hi Mihai, unfortunately your order was part of a batch of orders lost by Royal Mail which was communicated to you via email. This is something completely out of our control and we can confirm your order was replaced free of charge. We apologise for the inconvenience caused.

With regards to your edit: Not true, please refer to your emails. We responded to you on 25th September at 10:55am - less than 24 hours from your initial email. On 6th October we sent an apology email to all of our customers who were effected by Royal Mail's error, explaining the situation in further detail and offered free replacements out of our own pockets. We despatch thousands of orders on a monthly basis and unfortunately, delays occur and parcels go missing amidst a global pandemic.

PUBLIC NOTICE: We understand we can't keep everyone happy and a very small number of customers have taken to Trust Pilot to voice their concerns however, hundreds of genuine and verified reviews can be seen directly on our website: https://carcologne.co.uk/pages/reviews

Noté 1 sur 5 étoiles

Never arrived

placed an order on the 28th of May, for a birthday in June, received a dispatch email on the 29th. Never arrived, whenever I checked on the status of the order it just said updates would be available when out for delivery, baring in mind there was a message on site saying the company was running at full capacity due to covid and to allow for extra delivery time.

I gave them till July and emailed them, they only said that my address was confusing and that I should've contacted them sooner to sort the issue out. My address is the same as every other item I've ever ordered and never had problems. The only solution they offered was for me to place another order and then they would replace the lost item.

16 juillet 2020
Noté 1 sur 5 étoiles

Purchased a car perfume for it to be…

Purchased a car perfume for it to be faulty and leaking after a couple of days. there was no proper way of contacting the company so I dm’d them on Instagram as they are active on there. They did not acknowledge my dm however they are opening “positive” dm’s and replying to them. Really disappointed.

18 mars 2020
Avis spontané

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