Id like to thank the customer support team, mainly Ashleigh Parton for going all out to get my number ported from sky to ee It took 4 weeks to get it done but it now finally works Great effort by... Voir plus
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Lisez les avis des autres
Well, just moved from another supplier and thought Chadwell sounds ok so give it a go. Over the moon on only second day because reception is up there where it has never been before and I can use the 5... Voir plus
L'entreprise a répondu
Excellent service from first contact. Amir was polite, friendly, explained everything clearly to a non-tech dinosaur and sorted out a suitable sim only plan at a great price. Also it’s good to know... Voir plus
L'entreprise a répondu
Friendly helpful staff, quickly identified the best option SIM card for me at a fantastic price. EU roaming with unlimited data and much cheaper than any other deals I could find on the internet. D... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Coordonnées de contact
The Stalls Shifnal Manor, TF119PB, Shifnal, Royaume-Uni
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4,8
Excellent
323 avis
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A répondu à 55 % de ses avis négatifs
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I found adviser most helpful made me…
I found adviser most helpful made me fel at ease advising and offering me help and detaling back up offered if one had any queries how to get in touch by text and e mails I found the experience positive thestaff and customer service I found second to none most satisfied altogether John mcallister
6 octobre 2026
Réponse de Chadwell Telecom
Hi John,
Thanks for the review, it is great to hear your happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Amir @ Chadwell Telecom
Réponse de Chadwell Telecom
Hi George,
Thanks for the review, it is great to hear your happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Great service
2 octobre 2026
Réponse de Chadwell Telecom
Hello Vallance,
Thanks for the review, I am glad you found this a simple process and we were able to give you a better deal!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
I spoke to Amir who was extremely…
I spoke to Amir who was extremely polite and knowledgeable, he assured me of his ongoing support, a great asset to the Chadwell Telecom team
2 octobre 2026
Réponse de Chadwell Telecom
Hi Diane,
Thanks for the review, it is great to hear your happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Amir @ Chadwell Telecom
first class service 👌 no sales pitch
first class service 👌 no sales pitch , just all the information you want and more, very east process switching to these guys , they made it super easy !
5 octobre 2026
Réponse de Chadwell Telecom
Hi Gary,
Thanks for the review, We are thrilled to know you regard our service as first class.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Réponse de Chadwell Telecom
Good morning,
Thanks for the review, it is great to hear your happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ash @ Chadwell Telecom
Sadly can't give zero stars...
Sadly can't give zero stars...
Appalling service and they completely mis-sold to me. You DO NOT end up with a dedicated account manager! You get disconnected randomly, can't get support when things go wrong (which is all the time), and you get completely ignored and have to take legal action to get anyone to listen.
They will blame "Plan.com" who will then ignore you. If you do get hold of someone, they'll blame O2. If you contact O2, you discover that you don't actually have a contract with them and they can't assist!
I'm now stuck with a broken handset, appalling signal (when it was working), and no way of getting my phone number back.
As this is a business line, this is seriously impacting ability to trade, and I'm having to complain to OFCOM to try and get this resolved.
I've been requesting a PAC code for months and they refuse to send one. They have now asked me to log into the website, but to do this I need 2FA on my mobile which no longer works! I can't use a different handset because they refuse to issue a PAC to port my number across!
Absolute cowboys who just pass the buck backwards and forwards and blame "Plan" (whoever they are - certainly not the company I originally dealt with and signed up with!).
You will not save money using this outfit. You'll end up with more stress and use up any small savings chasing them through the courts.
I'd recommend going straight to one of the four UK mobile phone operators instead, as they can't hide behind other companies and are directly accountable to the Ombudsman if anything goes awry.
3 octobre 2026
Avis spontané
Réponse de Chadwell Telecom
Hi Paul,
We can see you've posted this concern twice.
As we've only processed one order for you, we are already working to resolve your issue under your original review. Thank you!
Luke @ Chadwell Telecom
Amazing service
Excellent advice from Kai today, he did an amazing job , I have been putting off changing providers for 10 years because of the pay codes etc and he did this all for me . I hope you appreciate your employees as a company.
2 octobre 2026
Avis spontané
Réponse de Chadwell Telecom
Hi Sally,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Luke @ Chadwell Telecom
Excellent communication and very…
Excellent communication and very helpful, explained everything from start to finish, highly recommended
1 octobre 2026
Réponse de Chadwell Telecom
Hi Martin,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Luke @ Chadwell Telecom
The chap that I spoke to on the phone…
The chap that I spoke to on the phone was very clear and professional
30 septembre 2026
Réponse de Chadwell Telecom
Hi Gerard,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
Happy Bunny
The whole experience was good. Staff very helpful. Ashleigh went above and beyond with helping me with different questions. Told her I wasn't Tech savvy but she was very kind towards helping me. Got a phone call a week later making sure I was happy with everything and if I had any questions she could help me with. Good first time experience for me. Very Happy 😊
28 septembre 2026
Réponse de Chadwell Telecom
Hi Freda,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Luke @ Chadwell Telecom
A great experience.
A great experience.
All interactions with staff working for ChadwellTelecom have been extremely positive.
I’ve spent far too long over the last 20 or so years dealing for call centres abroad and feel reassured to be dealing with a UK based company.
25 septembre 2026
Réponse de Chadwell Telecom
Hi James,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kirsty @ Chadwell Telecom
At first I wasn’t sure as it was all…
At first I wasn’t sure as it was all done online and over the phone but it was vert thorough and I’m so glad I went with them. Ben and Ashleigh have been amazing. Very trust worthy!
25 septembre 2026
Réponse de Chadwell Telecom
Hi Miru,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
From initial contact my experience was…
From initial contact my experience was exemplary. Kai cut through all the faff in helping me change my supplier and made it extremely easy to understand (I’m 64)
Hats off to them
I’d certainly recommend their service
Thanks Kai
22 septembre 2026
Réponse de Chadwell Telecom
Hi James,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
Expert and experienced staff answers…
Expert and experienced staff answers all my questions.
23 septembre 2026
Réponse de Chadwell Telecom
Hi Graham,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Luke @ Chadwell Telecom
Réponse de Chadwell Telecom
Hi Liz
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kirsty @ Chadwell Telecom
New contract - best thing I did.
First contact to end of contact was brilliant. The account manager Kai was fab. Talks us through all options and costs. In the end, the package was cheaper than what I paid before. Quick mailing of new Sims and quick activation. Great service throughout. Can't recommend them enough.
14 septembre 2026
Avis spontané
Réponse de Chadwell Telecom
Hi Edward,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
Sim deals
Hi value for your money.\n Very good with help and support a good, excellent customer service.\n But ringing up customer service, it's engaged.Thank you for your service
17 septembre 2026
Réponse de Chadwell Telecom
Good afternoon Chianeze
We really appreciate you taking the time to leave a review - We apologise you got an engaged tone on calling our customer service team, please see the number below to call and always feel free to drop over an email and as soon as someone is free they will contact you, we aim to respond to all customers within the hour where possible.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kirsty @ Chadwell Telecom
Helpful and knowledgeable staff
16 septembre 2026
Réponse de Chadwell Telecom
Hi Steve,
We really appreciate you taking the time to leave a review - we offer a refer a friend scheme!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ashleigh @ Chadwell Telecom
I was sceptical at first about…
I was sceptical at first about Chadwell's ability to deliver better value for my telephone service.
They provided a curated service, with a 50% discount to my current provider, took care of the number transfer; my new service and SIM went live as planned, with my preferred network.
Ben gave me great confidence that I would be looked after and I wasn't disappointed. Went without a hitch and great value.
7 septembre 2026
Réponse de Chadwell Telecom
Hi Adam,
Thanks so much for taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Ben @ Chadwell Telecom
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