The sales person @ Chadwick’s Kilkenny went out of his way to source a suitable door handle after I purchased the wrong one online. Returning the incorrect item was seamless and I received a message w... Voir plus
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Lisez les avis des autres
Ordered tonne bag of stones online .. very simple and straight forward .. got online discount which was a nice surprise .. couldn't believe how quickly the tonne bag was delivered within 2 days .. I a... Voir plus
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You took the order knowing where I live, only to cancel it the next day because it's not stocked by my local store. If you can't deliver, then you shouldn't take the order. At a min you should ha... Voir plus
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Absolutely brilliant company to deal with. The staff are amazing, so helpful, understanding and always willing to go the extra mile. Couldn’t fault them and would highly recommend! ⭐️⭐️⭐️⭐️⭐️
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À propos de l'entreprise
Écrit par l'entreprise
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Coordonnées de contact
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Irlande
- info@chadwicks.ie
- chadwicks.ie
4,2
Bien
383 avis
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A répondu à 83 % de ses avis négatifs
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Great service
the support of the staff was very very good. I was doing flooring and the young man who was helping me was well informed and accurate in his help. When it came out that we had ordered to much there was no issue in creating a return. it was done promptly and without any question. I certainly would not hesitate going back for more items. Amazing quality and service
11 août 2026
Réponse de Chadwicks
Hi Les,
Thank you for your 5-star review. We're delighted to hear that you received such excellent support from our team and that the advice provided helped with your flooring project.
It's especially great to know that the return was handled promptly and without any hassle. Providing knowledgeable service and making the process as straightforward as possible for our customers is something we strive for every day.
Thank you for your kind comments regarding both the quality of our products and the service you received.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Kind Regards,
Chadwicks Customer Support
No delivery. No communication on progress
No delivery.
No communication on progress
No response to mail to customercare
The only efficient part was the payment process
11 août 2026
Réponse de Chadwicks
Hi James,
Thank you for taking the time to leave a review. We sincerely apologise that your order has not been delivered and that you did not receive the updates and communication you expected. This is not the level of service we aim to provide.
A member of our Customer Care team will be reaching out to you directly to gather your order details and investigate this matter as a priority.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Shane,
Thank you for your 5-star review. We're delighted to hear that your order was delivered quickly and that everything went smoothly from start to finish.
Providing a fast and reliable delivery service is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
I payed 30.00 Euro,for a delivery,four…
I payed 30.00 Euro,for a delivery,four days pass,i had to contact the company because the email,said it was delivered/text said it had been delivered.
I had nothing,i rang the company,i was told the lorry driver rang my mobile,"LIE" and that his lorry could not fit down the road,never had a problem before,i had to jump in my jeep,travel down to pick up my product,where it was dropped,outside the door of a business.I can understand a HGV lorry not been able to travel down a rural road but to lie,about a phone call,is not very nice.If i had a phone call from the driver,i would of went up to collect the product,no problem at all.
10 août 2026
Réponse de Chadwicks
Hi,
Thank you for taking the time to leave a review. We sincerely apologise for the frustration and inconvenience caused by this delivery experience.
We understand your concerns, particularly regarding the communication surrounding the delivery. We appreciate that, had you been contacted directly and informed that the delivery vehicle was unable to access your road, alternative arrangements could have been made without the inconvenience of having to follow up and collect the item yourself.
This is not the level of service we aim to provide, and we're sorry that your experience fell short of expectations.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate this matter in more detail.
Kind Regards,
Chadwicks Customer Support
Damien Quinn in the Castlebar branch…
Damien Quinn in the Castlebar branch has been excellent to deal with. From Tom Forkan - Kiltimagh Co. Mayo
10 août 2026
Réponse de Chadwicks
Hi Thomas,
Thank you for your 5-star review. We're delighted to hear about the excellent service you received from Damien Quinn in our Castlebar branch.
We'll be sure to pass your kind comments on to Damien, who will be pleased to know that his help and support made such a positive impression.
Thank you for taking the time to recognise his efforts and share your experience with us.
Kind Regards,
Chadwicks Customer Support
Perfectly fitting ridge tile
The ridge tile fitted perfectly and the roof is now watertight.
10 août 2026
Réponse de Chadwicks
Hi Liam,
Thank you for your 5-star review. We're delighted to hear that the ridge tile was a perfect fit and helped complete your roofing project successfully.
Providing quality products that our customers can rely on is something we strive for every day.
Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Service as it should be.
The price was good, the delivery spot on. Overall a very good experience.
8 août 2026
Réponse de Chadwicks
Hi,
Thank you for your 5-star review. We're delighted to hear that you had such a positive experience with us and that you were pleased with both our pricing and delivery service.
Providing great value alongside reliable delivery is exactly what we strive for, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Brendan,
Thank you for your 5-star review. We're delighted to hear that you've consistently received excellent service from Chadwicks.
Providing reliable service and support to our customers is something we strive for every day, so it's wonderful to know we continue to meet your expectations.
Thank you for your continued support and for taking the time to share your feedback.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Marcin,
Thank you for your 5-star review. We're delighted to hear that your order arrived in full and on time.
Providing a reliable service and ensuring our customers receive exactly what they need when they need it is something we strive for every day.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Smooth and efficient service
Easy to navigate site , great selection of products, fast delivery service. Impressed and will use it again
8 août 2026
Réponse de Chadwicks
Hi Brendan,
Thank you for your 5-star review. We're delighted to hear that you found our website easy to navigate, enjoyed our wide range of products, and were impressed with the speed of our delivery service.
Providing a smooth and efficient online shopping experience is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for your kind feedback and for choosing Chadwicks. We look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
I ordered fencing and said it was in…
I ordered fencing and said it was in stock and still waiting 2weeks not happy ordering stone before and we’re very pleased but said out of stock but 2weeks a Notting
2 août 2026
Réponse de Chadwicks
Hi John,
Thank you for taking the time to leave a review. We sincerely apologise for the delay with your fencing order and understand your frustration at still waiting after two weeks when the product showed as being in stock at the time of purchase.
We appreciate your previous positive experience with your stone order, which makes it even more disappointing that we have not met your expectations on this occasion. This is not the level of service we aim to provide.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate the status of your order.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Nicholas,
Thank you for your 5-star review. We're delighted to hear that you were pleased with our delivery service and found our prices competitive.
Providing great value alongside a reliable and efficient delivery experience is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Click and just about collect
Funny that you should say "this time". It must be a regular occurrence to get bad reviews.
I ordered an electric shower online and opted for click and collect .
When I arrived I followed the signs to the click and collect area down the back of the yard. I waited a few minutes for assistance only to be told that I needed paperwork before getting my purchase and that I needed to go to the counter inside the shop. I could just as easily have made the purchase instore. I went to the plumbing counter but there was nobody there. There were 4 or 5 lads at another counter just chatting so I approached them. I explained my situation and was told to go to the plumbing counter. I said that there was nobody there and was told that there should be 2 people there. Reluctantly 1 of the lads came down and began scratching about behind the counter until eventually someone from the plumbing counter came strolling along with a coffee in hand.
He eventually sorted the paperwork,at no great speed,may I add and then handed me out the shower. I then walked back to my car and proceeded to the exit where the security man refused to allow me out because I didn't have a pink slip. I showed him my receipt but that wasn't good enough. I had to repark my car,go back to the wait all day plumbing counter to get the pink slip. This didn't happen with any sense of urgency either. Eventually I got out but overall the whole experience was a shambles. Customer care and satisfaction didn't exist in Chadwicks and I most definitely won't be back in a hurry.
8 août 2026
Réponse de Chadwicks
Hi Gerard,
Thank you for taking the time to leave a review. We sincerely apologise for the experience you had when collecting your order.
We understand your frustration and are very sorry to hear that what should have been a straightforward Click & Collect process became so time-consuming and inconvenient. The delays in obtaining the required paperwork, the difficulty in locating the appropriate team members, and the issues you encountered when exiting the yard are not the standard of service we aim to provide.
Customer service is extremely important to us, and we're disappointed to learn that we fell well short of your expectations on this occasion. Your feedback has been noted and will be shared with the relevant branch management team for review.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate your experience in more detail.
Kind Regards,
Chadwicks Customer Support
Online order
It was easy to order on line and the delivery arrived within a couple of days. I also had to change something and that was no trouble. All staff were very helpful 👍
1 août 2026
Réponse de Chadwicks
Hi Sunniva,
Thank you for your 5-star review. We're delighted to hear that you found our online ordering process easy to use and that your delivery arrived within a couple of days.
It's also great to know that when you needed to make a change to your order, our team was able to assist you. We'll be sure to pass your kind comments on to the staff involved.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Sales staff were very helpful and had a…
Sales staff were very helpful and had a good knowledge of the wood products that I wanted to order. The delivery driver was helpful and placed the wood to the side of my driveway even though it was difficult to do as the road I live on is very narrow.
1 août 2026
Réponse de Chadwicks
Hi Margaret,
Thank you for taking the time to leave a review. We're pleased to hear that our sales team was helpful and knowledgeable when assisting with your order.
It's also great to know that our delivery driver went the extra mile to place the timber in a convenient location despite the challenging access on your narrow road.
We appreciate your feedback and will be sure to pass your kind comments on to the team.
Thank you again for sharing your experience, and we hope to assist you with your future projects.
Kind Regards,
Chadwicks Customer Support
I ordered a product online that isn’t…
I ordered a product online that isn’t done anymore from Chadwick’s 22mm thick OSB boards
I shouldn’t be able to order something online that you don’t have or don't do anymore.
Just a waste of time for everyone really.
7 août 2026
Réponse de Chadwicks
Hi Noel,
Thank you for taking the time to leave a review. We sincerely apologise for the frustration and inconvenience caused.
We understand your disappointment at being able to place an order for a product that is no longer available. Providing accurate stock and product information online is extremely important, and we're sorry that this was not reflected in your experience on this occasion.
A member of our Customer Care team will be reaching out to you directly to gather some further information and investigate this matter in more detail.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Paul,
Thank you for your 5-star review. We're delighted to hear that you were pleased with our service, pricing, and delivery.
Providing great value alongside a reliable delivery service is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for your kind words and for taking the time to share your feedback.
Kind Regards,
Chadwicks Customer Support
Took 2 weeks to arrive and when it did…
Took 2 weeks to arrive and when it did essential installation parts were missing. Very annoying.
13 août 2026
Réponse de Chadwicks
Hi Marty,
Thank you for taking the time to leave a review. We sincerely apologise for the delay in receiving your order and for the inconvenience caused by the missing installation parts upon arrival.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate this matter so that we can work towards a resolution.
Thank you for bringing this to our attention, and we apologise again for the disappointment caused.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Terence,
Thank you for your 5-star review. We're delighted to hear that you received great service from our floor staff when collecting your goods.
Providing helpful and efficient service in branch is something we strive for every day, so it's wonderful to know our team made a positive impression.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Martin,
Thank you for your 5-star review. We're delighted to hear that you found our team very helpful and professional.
Providing knowledgeable, professional service is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
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