You took the order knowing where I live, only to cancel it the next day because it's not stocked by my local store. If you can't deliver, then you shouldn't take the order. At a min you should ha... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The sales person @ Chadwick’s Kilkenny went out of his way to source a suitable door handle after I purchased the wrong one online. Returning the incorrect item was seamless and I received a message w... Voir plus
L'entreprise a répondu
Ordered tonne bag of stones online .. very simple and straight forward .. got online discount which was a nice surprise .. couldn't believe how quickly the tonne bag was delivered within 2 days .. I a... Voir plus
L'entreprise a répondu
I urgently needed a product to complete a job. It wasn't available in my local store. Using Chadwicks store tracker I was able to find it in another store. I had it on site in a couple of hours after... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Coordonnées de contact
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Irlande
- info@chadwicks.ie
- chadwicks.ie
4,2
Bien
385 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Didn’t get notification that purchase…
Didn’t get notification that purchase had been shipped. Apart from that everything was fine.
31 juillet 2026
Réponse de Chadwicks
Hi Ian,
Thank you for taking the time to leave a review. We're pleased to hear that, overall, you were happy with your experience.
We apologise that you did not receive a notification when your order was dispatched. We appreciate this feedback, as keeping customers informed throughout the delivery process is important to us.
A member of our Customer Care team will be reaching out to you directly to gather further information.
Thank you again for your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Shannon,
Thank you for your 5-star review. We're delighted to hear that you received amazing customer service.
Providing exceptional support and ensuring our customers have a positive experience is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Given wrong item
I ordered a work bench table for my son as a gift through click and collect. When I got to the Robinhood store, they could not find the item and eventually found a box and put it in my car. My son took it and put it together not realising it was not what I ordered. I had been given two tressles instead of a table. Now that it is put together, I can hardly return it. My son says he can use it but im annoyed.
31 juillet 2026
Réponse de Chadwicks
Hi Sandra,
Thank you for taking the time to leave a review.
We sincerely apologise that you received the wrong item with your Click & Collect order. This is not the standard of service we aim to provide.
A member of our Customer Care team will be reaching out to you directly to gather further information and discuss how we can assist in resolving this matter.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind Regards,
Chadwicks Customer Support
Michael and Eamon are the reason the company thrives
Michael in Gorey branch kept me informed.
When there was a delay Eamon in the wexford branch gave great direction and then Micheal followed up and made sure the deliver hand on time! Thanks all!
23 juillet 2026
Réponse de Chadwicks
Hi Ed,
Thank you for your 5-star review. We're delighted to hear about the excellent service you received from both Michael in our Gorey branch and Eamon in our Wexford branch.
We'll be sure to pass your kind comments on to both Michael and Eamon.
Thank you for taking the time to share your experience and for recognising their efforts.
Kind Regards,
Chadwicks Customer Support
My order went in on the 29th July 2026…
My order went in on the 29th July 2026 , supposed to take 2-3 days, now the 6th August 2026, no delivery. Seemingly coming later today. Was supposed to come on the 5th, I waiting in all day, had a workman here to help me to lay the stones. Nothing, seemingly the delivery vehicle broke down. No one phoned me to tell me, I had to phone Chadwick’s but I still had to pay the lad I employed and it took hours for you to tell me the problem. I have used Chadwick’s many times before & found everything professional & totally reliable so I am very disappointed.
29 juillet 2026
Réponse de Chadwicks
Hi Joan,
Thank you for taking the time to leave a review. We sincerely apologise for the delay to your delivery and for the lack of communication regarding the issue.
We understand how frustrating and disappointing it must have been to arrange for a tradesperson to be on site, only for the delivery not to arrive as expected. We are particularly sorry that you were not proactively informed of the delay and had to contact us yourself to find out what had happened.
We truly value your loyalty and are grateful for your comments regarding your previous positive experiences with Chadwicks.
A member of our Customer Care team will be reaching out to you directly to gather further information and review this matter in more detail.
Kind Regards,
Chadwicks Customer Support
Made the order late in the day and…
Made the order late in the day and Chadwicks still had it to me the next day. Well done and well recommended.
30 juillet 2026
Réponse de Chadwicks
Hi Cathal,
Thank you for your 5-star review. We're delighted to hear that even though you placed your order later in the day, it still arrived the very next day.
Providing a fast and reliable service is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for your recommendation and for taking the time to share your feedback. We look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Ann,
Thank you for your 5-star review. We're delighted to hear that your order was delivered within 24 hours.
Providing a fast and reliable service is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Very helpful delivery driver Edmund(?)…
Very helpful delivery driver Edmund(?) put bags of bark that I ordered in convenient spot in garden so that they did not need to be lifted again . Thank you !
23 juillet 2026
Réponse de Chadwicks
Hi Dympna,
Thank you for your 5-star review. We're delighted to hear that our delivery driver was so helpful and took the time to place the bags in a convenient location for you.
Providing excellent customer service and going the extra mile to help our customers is something we strive for every day. We'll be sure to pass your kind comments on to Edmund.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Great service from Dermot Ennis branch…
Great service from Dermot Ennis branch .
Delivered like promised.
27 juillet 2026
Réponse de Chadwicks
Hi Orla,
Thank you for your 5-star review. We're delighted to hear that you received great service from Dermot in our Ennis branch and that your order was delivered as promised.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the team. We look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Ray,
Thank you for your 5-star review. We're delighted to hear that you were happy with the price and that your order was delivered without any delays.
We appreciate you taking the time to share your feedback and are pleased that we could provide a smooth and efficient service. We look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Delivery was good value and very quick
Delivery was good value and very quick, it arrived with An Post the following day. Unfortunately they didn’t have in the colour I ordered. I was given a call to explain that after ordering it. The product itself is quite flimsy and I probably would not have purchased if I had seen it in the shop. The photos on the website really flatter it. That said, it still represented good value for money.
29 juillet 2026
Réponse de Chadwicks
Hi Orlagh,
Thank you for taking the time to leave a review. We're delighted to hear that you were pleased with the fast delivery and found the product to be good value for money.
We also appreciate your comments regarding the colour availability and product description. We're glad our team was able to contact you promptly about the colour change before dispatch.
Customer feedback like yours is invaluable and helps us to continually improve both our product information and overall customer experience.
Thank you again for your balanced and helpful feedback, and we hope to serve you again in the future.
Kind Regards,
Chadwicks Customer Support
Excellent delivery service
Order made in the afternoon and delivered the next day. Excellent service
28 juillet 2026
Réponse de Chadwicks
Hi Ellen,
Thank you for your 5-star review. We're delighted to hear that your order was delivered the very next day and that you were pleased with the service you received.
Providing a fast and reliable delivery experience is something we strive for, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Ordered wasn’t fulfilled
Ordered wasn’t fulfilled.
Order placed online - had to follow up with multiple emails to track parcel to be called to cancel the order.
20 juillet 2026
Réponse de Chadwicks
Hi Roisin,
Thank you for taking the time to leave a review. We sincerely apologise that your order was not fulfilled and for the inconvenience caused.
We understand how frustrating this experience must have been, particularly given the lack of timely communication. This is not the standard of service we aim to provide.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate what happened with your order.
Thank you for bringing this to our attention, and we apologise again for the disappointment caused.
Kind Regards,
Chadwicks Customer Support
Great prices
Great prices
Good straight boards no bends
Good condition
Great service
Next day delivery couldn’t ask before better
28 juillet 2026
Réponse de Chadwicks
Hi James,
Thank you for your 5-star review. We're delighted to hear that you were happy with our competitive prices, the quality of the boards, and the condition in which they arrived.
It's also great to know that you were pleased with the service and next-day delivery.
We appreciate you taking the time to share your feedback and look forward to assisting you with your future projects.
Kind Regards,
Chadwicks Customer Support
Great delivery
Great delivery, friendly and efficient drivers, the wood quality was excellent, well done.
28 juillet 2026
Réponse de Chadwicks
Hi John,
Thank you for your 5-star review. We're delighted to hear that you were pleased with the delivery service and found our drivers friendly and efficient.
It's also great to know that you were happy with the quality of the wood. We truly appreciate your feedback and will be sure to pass your kind comments on to the team.
Kind Regards,
Chadwicks Customer Support
Excellent product
Excellent product, could not beleive the quality of the fence, good communication and excellent service and delivery all round
24 juillet 2026
Réponse de Chadwicks
Hi John,
Thank you for your 5-star review. We're delighted to hear that you were impressed with the quality of the fence and that our communication, service, and delivery met your expectations.
Providing high-quality products alongside excellent customer service is something we strive for every day, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Always a good experience doing business…
Always a good experience doing business here!
28 juillet 2026
Réponse de Chadwicks
Hi Michael,
Thank you for your 5-star review. We’re delighted to hear that you consistently have a positive experience doing business with us.
Your continued support means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Ordered and confirmed by phone
Ordered and confirmed by phone, letting me know when the delivery would be. Items arrived perfectly
26 juillet 2026
Réponse de Chadwicks
Hi Jane,
Thank you for your 5-star review. We're delighted to hear that the telephone confirmation and delivery updates were helpful and that your order arrived exactly as expected.
Providing clear communication and ensuring items arrive in perfect condition are priorities for us, so it's great to know we delivered on both.
Thank you for taking the time to share your experience, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Great service
Got a call from the main office to confirm the order details straight away and it arrived next day o Donegal to allow us to complete the job on schedule. Great service.
28 juillet 2026
Réponse de Chadwicks
Hi Ciaran,
Thank you for your 5-star review. We're delighted to hear that our team contacted you promptly to confirm your order details and that your delivery arrived the very next day.
It's great to know that this helped you complete your job on schedule.
We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Very disappointing experience trying to order outdoor dining set!
Ordered an outdoor dining set, said when ordering it would be delivered in 2-3days, got email soon after saying it would be possibly 3-5 and maybe more as was in Dublin depot. Eventually 2 weeks later got email saying they had to cancel order as no full sets available in Dublin depot, so very disappointing experience!
20 juillet 2026
Réponse de Chadwicks
Hi Patrick,
Thank you for taking the time to leave a review. We sincerely apologise for the disappointment and frustration caused by your experience.
We understand how frustrating this must have been. This is not the level of service or communication we aim to provide.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate what happened with your order.
We appreciate you bringing this matter to our attention and apologise again for the inconvenience caused.
Kind Regards,
Chadwicks Customer Care
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