You took the order knowing where I live, only to cancel it the next day because it's not stocked by my local store. If you can't deliver, then you shouldn't take the order. At a min you should ha... Voir plus
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Lisez les avis des autres
The sales person @ Chadwick’s Kilkenny went out of his way to source a suitable door handle after I purchased the wrong one online. Returning the incorrect item was seamless and I received a message w... Voir plus
L'entreprise a répondu
Ordered tonne bag of stones online .. very simple and straight forward .. got online discount which was a nice surprise .. couldn't believe how quickly the tonne bag was delivered within 2 days .. I a... Voir plus
L'entreprise a répondu
I urgently needed a product to complete a job. It wasn't available in my local store. Using Chadwicks store tracker I was able to find it in another store. I had it on site in a couple of hours after... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Coordonnées de contact
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Irlande
- info@chadwicks.ie
- chadwicks.ie
4,2
Bien
385 avis
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A répondu à 83 % de ses avis négatifs
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Very helpful in store
27 juillet 2026
Réponse de Chadwicks
Hi Mel,
Thank you for taking the time to leave a review. We're delighted to hear that you found our team in store very helpful.
Providing knowledgeable and friendly customer service is something we take great pride in, so it's wonderful to know you had a positive experience.
We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Tony,
Thank you for taking the time to leave a review. We sincerely apologise for the frustration caused by the item being shown as available on our website when it was not actually in stock.
We understand how disappointing this is. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate what happened.
Thank you again for your feedback, and we apologise for the inconvenience caused.
Kind Regards,
Chadwicks Customer Support
Very happy good
27 juillet 2026
Réponse de Chadwicks
Hi Viorel,
Thank you for your 5-star review. We're delighted to hear that you were very happy with your experience.
We appreciate you taking the time to share your feedback and your support means a great deal to us.
We look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Unprofessional behaviour
Received a text message that my order was out for delivery in the morning. After 3 hours, received a text that order was delivered. However, I never received my order and rang the store to inquire as to where this was supposedly delivered! I was informed that the drivers delivered the order at the wrong address and they never checked the full address (god knows how they made that mistake!). Got told that it will be delivered the next day. The following day, I called just to make sure that I will be getting my order and they tell the driver the right address. Over the phone, the store told me that my order was on the way and that they have never sent me a text that it was delivered yesterday or an email. I told them that I was on the phone to them yesterday and it was confirmed that it was out for delivery and got delivered at the wrong address. But this new person was insisting that I was told the wrong information and tried to gaslight me into believing that I didnt have an email nor a text confirming they messed up yesterday. No apologies or owning up to their mistake. Appalling and sickening behaviour!
27 juillet 2026
Réponse de Chadwicks
Hi Josh,
Thank you for taking the time to leave a review. We sincerely apologise for the issues you experienced with your delivery and for the confusion and frustration caused by the communication you received from our team.
We understand how concerning it must have been to receive confirmation that your order had been delivered when it had in fact been sent to the wrong address.
We are particularly sorry to hear about your subsequent interactions and that you felt your concerns were not acknowledged appropriately. This is not the standard of service we strive to provide.
A member of our Customer Care team will be reaching out to you directly to gather further information and fully investigate this matter.
Thank you for bringing this to our attention, and we apologise again for the inconvenience and distress caused.
Kind Regards,
Chadwicks Customer Support
Delivers materials on time and as…
Delivers materials on time and as promised. Great service!!
27 juillet 2026
Réponse de Chadwicks
Hi John,
Thank you for your 5-star review. We're delighted to hear that your materials were delivered on time and exactly as promised.
Providing reliable delivery and great service is something we strive for every day, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
I didn't receive 1 product and I…
I didn't receive 1 product and I ordered it online and paid, I asked for an exchange for a larger size with an additional fee, I heard "please leave it to me and I'll take care of it" and they failed. Finally, after contacting the sales representative, she told me that she had my customer number, she would explain the matter and call me back and they failed again, this was 1 week ago.
26 juillet 2026
Réponse de Chadwicks
Hi,
Thank you for taking the time to leave a review. We sincerely apologise for the issues you've experienced with your order and the lack of follow-up regarding both your exchange request and the missing product.
A member of our Customer Care team will be reaching out to you directly to gather further information and work towards resolving this matter as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind Regards,
Chadwicks Customer Support
Prompt service and great quality, delivery guy was a gentleman
26 juillet 2026
Réponse de Chadwicks
Hi Anthony,
Thank you for your 5-star review. We're delighted to hear that you were pleased with the prompt service and the quality of your order.
It's especially great to know that our delivery driver made such a positive impression. We'll be sure to pass your kind comments on to the team.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Excellent communication with the office…
Excellent communication with the office in Waterford. No messing and allowed me add to my order with ease.
Very friendly delivery lads who dropped a fair bit of building supplies as I wanted and without a mess. Even shut the gate after them which doesn't always happen.
Overall well done Chadwicks I will be back.
19 juillet 2026
Réponse de Chadwicks
Hi Paul,
Thank you for your 5-star review. We're delighted to hear that you had such a positive experience with our Waterford team.
It's great to know that communication was clear and that we were able to accommodate changes to your order with ease. We're also pleased that our delivery team provided a friendly and professional service and took care to leave everything tidy.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to welcoming you back again soon.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Nico,
Thank you for your 5-star review. We're delighted to hear that you found our service professional and that your experience was a positive one.
Your feedback is greatly appreciated, and it's wonderful to know that you would choose to shop with us again. We look forward to serving you in the future.
Kind Regards,
Chadwicks Customer Support
Very good.excellent delivery and took…
Very good.excellent delivery and took my request to put item as far up driveway as possible
25 juillet 2026
Réponse de Chadwicks
Hi Kevin,
Thank you for your 5-star review. We're delighted to hear that you were pleased with the delivery service and that our driver was able to accommodate your request to place the items as far up the driveway as possible.
Providing a helpful and reliable service is something we strive for, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Pleasant service & good follow up
Chadwicks online had the product on their website unfortunately it was out of stock from their supplier with no clear idea of when it would be restocked - normally that would be really bad but a lovely man rang me up to explain the situation and where I was most likely to access a similar one. He was so pleasant & helpful. My payment was quickly refunded.
25 juillet 2026
Réponse de Chadwicks
Hi,
Thank you for taking the time to leave a review. While we're sorry that the item you were looking for was unavailable from our supplier, we're delighted to hear that our team kept you informed and helped you find a suitable alternative.
Providing clear communication and helpful customer service is very important to us, so it's wonderful to know that the support you received made a positive difference. We're also pleased that your refund was processed promptly.
Thank you again for your kind feedback, and we hope to assist you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Ann,
Thank you for your 5-star review. We're delighted to hear that you found our products to be good value for money and that your order was delivered promptly.
We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
"I received a request for a review
"I received a request for a review, but my order has not arrived yet. Could you please check the tracking status or estimated delivery date for me?"
17 juillet 2026
Réponse de Chadwicks
Hi Olga,
Thank you for taking the time to leave a review.
A member of our Customer Care team will be reaching out to you directly to gather your order details and provide an update on the tracking and estimated delivery date.
Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
Kind Regards,
Chadwicks Customer Support
Very helpful staff and quick service
Shopping online and being able to see the full range of goods in your own time is great. When I went to collect in Roscommon, the staff were very helpful, my order was ready to go and it was a very positive experience over all.
24 juillet 2026
Réponse de Chadwicks
Hi Caitriona,
Thank you for your 5-star review. We're delighted to hear that you enjoyed the convenience of shopping online and being able to browse our full range at your own pace.
It's especially great to know that the team in our Roscommon branch were helpful and that your order was ready for collection when you arrived.
We truly appreciate your kind feedback and are pleased that your experience was such a positive one.
Kind Regards,
Chadwicks Customer Support
Ordered Click and Collect
Ordered Click and Collect. Messaged that my order was ready for collection. When at store items were not ready. While the counter staff were pleasant and put the order together relatively quickly, the click and collect aspect was pointless. Better to just go to the store and order at the counter.
24 juillet 2026
Réponse de Chadwicks
Hi Patrick,
Thank you for taking the time to leave a review. We're sorry to hear that your Click & Collect order was not ready when you arrived, despite receiving notification that it was available for collection.
While we're pleased that our in-store team were able to assist and put the order together quickly, we understand your disappointment and appreciate your feedback regarding the collection process.
Comments such as yours help us identify areas where we can improve and provide a better experience for our customers.
Thank you again for sharing your experience, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Chadwicks Customer Support
Very quick to deliver and good price…
Very quick to deliver and good price for the items I got!
24 juillet 2026
Réponse de Chadwicks
Hi Tommy,
Thank you for your 5-star review. We're delighted to hear that you were pleased with both the speed of delivery and the value for money of your purchase.
We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
They had exactly what I needed
They had exactly what I needed and after ordering it on line delivery was quicker than expected. Delivery guy very nice and courteous too. A1 service and products.
24 juillet 2026
Réponse de Chadwicks
Hi Andy,
Thank you for your 5-star review. We're delighted to hear that you found exactly what you needed and that your delivery arrived even quicker than expected.
It's also great to know that our delivery driver was courteous and provided excellent service.
We appreciate your kind comments about both our products and service, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Not enough staff
16 juillet 2026
Réponse de Chadwicks
Hi Cathal,
Thank you for taking the time to leave a review. We're sorry to hear that you felt there were not enough staff available during your visit.
We understand how important prompt assistance is and appreciate you bringing this to our attention. Your feedback will be shared with the relevant team as we continually look for ways to improve the experience we provide to our customers.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Patricia,
Thank you for your 5-star review. We're delighted to hear that your delivery arrived on time and that you were pleased with the service you received.
We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Very quick and easy
22 juillet 2026
Réponse de Chadwicks
Hi Nicky,
Thank you for your 5-star review. We're delighted to hear that you found the ordering process quick and easy.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
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