You took the order knowing where I live, only to cancel it the next day because it's not stocked by my local store. If you can't deliver, then you shouldn't take the order. At a min you should ha... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The sales person @ Chadwick’s Kilkenny went out of his way to source a suitable door handle after I purchased the wrong one online. Returning the incorrect item was seamless and I received a message w... Voir plus
L'entreprise a répondu
Ordered tonne bag of stones online .. very simple and straight forward .. got online discount which was a nice surprise .. couldn't believe how quickly the tonne bag was delivered within 2 days .. I a... Voir plus
L'entreprise a répondu
I urgently needed a product to complete a job. It wasn't available in my local store. Using Chadwicks store tracker I was able to find it in another store. I had it on site in a couple of hours after... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Coordonnées de contact
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Irlande
- info@chadwicks.ie
- chadwicks.ie
4,2
Bien
385 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Chadwicks
Hi Tatiana,
Thank you for your 5-star review. We're delighted to hear that your order was delivered on time and arrived within just a few days.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Very disappointing experience after…
Very disappointing experience after purchasing an outdoor table and chairs advertised online. I had to follow up on the order after receiving no update and was then contacted that the order had to be cancelled. The money is currently in the process of being refunded but the lack of communication or acknowledgement of the error was very disappointing
20 juillet 2026
Réponse de Chadwicks
Hi Lorraine,
Thank you for taking the time to leave a review. We sincerely apologise for the disappointment caused by the cancellation of your order and for the lack of communication throughout the process.
We are also sorry that you felt the issue was not acknowledged appropriately. This is not the standard of service we aim to provide.
A member of our Customer Care team will be reaching out to you directly to gather further information and investigate what happened with your order.
Thank you for bringing this matter to our attention, and we apologise again for the inconvenience caused.
Kind Regards,
Chadwicks Customer Support
Outstanding delivery time
Outstanding delivery time - About 4 hours between ordering online and the delivery.
23 juillet 2026
Réponse de Chadwicks
Hi Markus,
Thank you for your 5-star review. We're delighted to hear that you were impressed with the speed of our delivery service and that your order arrived just a few hours after being placed online.
We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Chadwicks did a great job
Chadwicks did a great job, the product i purchased did not.
15 juillet 2026
Réponse de Chadwicks
Hi William,
Thank you for your 5-star review. We're delighted to hear that you were pleased with the service you received from Chadwicks.
While we're sorry to learn that the product itself did not fully meet your expectations, we greatly appreciate your kind comments about our team and the overall experience.
Thank you for taking the time to share your feedback, and we hope to assist you again in the future.
Kind Regards,
Chadwicks Customer Support
100% recommend them!!
Once again, great customer service, the delivery was a lot faster than what we expected and the delivery guy very friendly and helpful. 100% recommend.
22 juillet 2026
Réponse de Chadwicks
Hi Juliana,
Thank you for your 5-star review and for your continued support. We're delighted to hear that you received great customer service once again, and that your delivery arrived even faster than expected.
We truly appreciate your recommendation and your kind feedback. We look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Excellent customer service and…
Excellent customer service and efficient delivery. Very satisfied!
22 juillet 2026
Réponse de Chadwicks
Hi Margaret,
Thank you for your 5-star review. We're delighted to hear that you were very satisfied with both our customer service and the efficiency of your delivery.
We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Tony,
Thank you for your 5-star review. We're delighted to hear that you were pleased with the quality of your purchase.
We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Una,
Thank you for taking the time to leave a review. We're delighted to hear that you were pleased with the service you received.
Providing helpful and reliable service to our customers is always our priority, so it's great to know we met your expectations.
We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Kevin,
Thank you for your 5-star review. We're delighted to hear that your order arrived ahead of schedule and that you were pleased with the quality of the product.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Quick and friendly delivery service
Quick and friendly delivery service, straight to the door, even got some Feliz Navidad in July 😊 Making another order for delivery today 😃
22 juillet 2026
Réponse de Chadwicks
Hi Sarah,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that you were happy with the speed of delivery and the service provided.
We appreciate your continued support and are delighted that you have chosen to place another order with us. We look forward to serving you again soon.
Kind regards,
Chadwicks Customer Support
I ordered a garden hose reel online.
I ordered a garden hose reel online.
The product was available in store and was ready for collection within one hour.
The product is very good value for money & works brilliant.
21 juillet 2026
Réponse de Chadwicks
Hi Darren,
Thank you for taking the time to leave us a 5-star review.
We’re delighted to hear that your garden hose reel was available for Click & Collect and ready within an hour, making your shopping experience quick and convenient.
It’s also great to know that you are pleased with the quality and value of the product.
We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Emma,
Thank you for your 5-star review.
We’re delighted to hear that your order was ready quickly and that you found the purchasing process simple and convenient.
Providing a smooth and efficient service is important to us, so it’s great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Moira,
Thank you for your 5-star review.
We’re delighted to hear that you found our website easy to use and that your order was delivered quickly.
Providing a simple shopping experience and reliable delivery service is something we strive for, so it's great to know we met your expectations.
Thank you for your support, and we look forward to serving you again in the future.
Kind regards,
Chadwicks Customer Support
excellent customer service
Ease of use of ordering online and follow up confirmation collection details, price, excellent customer service very helpful staff, dealing with Paul both on the phone and at the counter.
21 juillet 2026
Réponse de Chadwicks
Hi Paul,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you found our online ordering process straightforward and received clear confirmation and collection information.
We’re especially pleased that Paul provided excellent service both over the phone and at the counter. We’ll be sure to pass your kind comments on to him and the wider team.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Pat,
Thank you for taking the time to leave us a review.
We’re pleased to hear that you received an efficient service from our team.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Ordered online Midleton Cork
Ordered online. Order went to Midleton Cork where they decided to send out only half of the order. I tried calling them but no answer. I am now chasing the second half of the order with 2 weeks and will probably will need to pay for delivery again.
13 juillet 2026
Réponse de Chadwicks
Hi Tim,
Thank you for taking the time to leave a review. We sincerely apologise for the frustration caused by the split delivery and the difficulty you experienced when trying to contact the branch for an update.
We understand how disappointing this must have been. To ensure the outstanding item could be delivered as quickly as possible, arrangements were made with our Mallow branch to complete the delivery to your address, and we can confirm that no additional delivery charge was applied.
We appreciate your patience while this was being resolved and thank you for bringing your experience to our attention, as feedback like this helps us improve our service and communication.
Kind Regards,
Chadwicks Customer Support
Info on online store not accurate. Poor customer service.
I placed an order online for delivery. It said delivery was gonna take 2-3 days. Received a phone call the following morning telling me that the board strength I ordered wasn’t available but a thinner one. After I agreed to the thinner boards and a refund of the price difference I was informed that delivery was only gonna happen the following week (5-6 days). We collected the OSB boards ourselves instead. The staff at the store was very friendly and said to contact Chadwick’s to have the delivery fee refunded. I emailed both, the store and the general customer care, addresses asking if I could get the delivery fee refunded however did not receive a reply back at all after 11 days.
13 juillet 2026
Réponse de Chadwicks
Hi Lukas,
We’re very sorry for the inconvenience and frustration caused by the changes to your order and the lack of response to your emails. This is not the level of service we aim to provide.
Unfortunately, we haven’t been able to locate your original email. A member of our Customer Support team will contact you directly so we can look into this, arrange the appropriate refund and get the matter resolved as quickly as possible.
Please accept our sincere apologies for the delay and poor communication.
Kind Regards,
Chadwicks Customer Support
Réponse de Chadwicks
Hi Vitalijus,
Thank you for taking the time to leave us a five-star review. We’re very pleased to hear that you were satisfied with your overall experience.
Your feedback and continued support are greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Great integrated Service
Good selection, great integrated service from online to in shop and deliveries.
19 juillet 2026
Réponse de Chadwicks
Hi Eoin,
Thank you for taking the time to leave us a five-star review. We’re delighted to hear that you were pleased with our product selection and received a seamless service across our website, store and delivery team.
We greatly appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Chadwicks Santry Highly recommend
Seen a fence online that was great value but I wanted to see it before buying. Went to Chadwicks in Santry and Tommy was so helpful seen the fence and was happy with it. Tommy also helped me pick and order a suitable alternative to the concrete board that goes below the fence, as concrete would not be manageable with the weight of it. Tommy sorted everything with the order and arranged delivery. Delivery was as scheduled. Highly recommend Chadwicks Santry.
25 juillet 2026
Avis spontané
Réponse de Chadwicks
Hi Allison,
Thank you for taking the time to share such detailed feedback.
We’re delighted to hear that Tommy provided knowledgeable and helpful advice, assisted you in selecting a suitable alternative, and ensured that your order and delivery were arranged smoothly.
We’ll be sure to pass your kind comments on to Tommy and the Santry team. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
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