I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a... Voir plus
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Lisez les avis des autres
The refunds take ages. In today's market it should take around 2 days been a week already and no refund of 23 quid from 30 min use. I understand the need to pay the amount but banking don't take that... Voir plus
Speaking from past experiences, I was never a huge fan of on the go charging devices as I felt like it took forever to charge my phone especially whilst I was using it and this was a problem I always... Voir plus
This was a life-saver when I desperately needed to charge my phone! Charged it pretty quickly and I think good value. Also got my deposit back quickly. Wish they had these everywhere - pubs/restaurant... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Need help? We’re here for you! For escalations, email us at: support@chargedup.green Please call or WhatsApp us on: +44 7462 013968
Coordonnées de contact
72 Blackfriars R, SE1 8HA, London, Royaume-Uni
- +447462013968
- Support@chargedup.green
- chargedup.green
3,6
Moyen
149 avis
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Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Used this in a pub
Used this in a pub, really easy and a great service. Got charged £2 for 30 mins which was ideal. Got my deposit back in a couple of days.
The terms are pretty obvious, and I saw on the screen about the £25 deposit so not sure why others didn’t see that. Great product
16 décembre 2025
Avis spontané
Does the job
Does the job, you see a lot of people complaining about price etc. when you rent the power banks, you should read the screen. It will tell you everything you need to know like how much you pay for the time of the rental, it doesn’t come with a timer so you’ll have to manage the time yourself, also gives you the first 5 mins free! Not the fastest charging but when you’re desperate, it’s worth the price.
Got charged £2 for 30 mins and temp charge of £25 but still waiting for the £23 to be returned which isn’t the fastest.
3 janvier 2026
Avis spontané
Beware, expensive
Beware, they charge more than I expected. It partly charged the phone, but charged me £6, I only expected to pay £2. I only had the pack for an hour. They also put a pending charge of £19, which I'm assuming I will get back, since I returned the charger. Not great. I will do without the phone next time.
28 décembre 2025
Avis spontané
This was an amazing find
This was an amazing find. My battery is always running out and I hate carrying a power bank with me. Great product and great value which extended my night out.
5 septembre 2025
Avis spontané
Réponse de ChargedUp
Hi Max. Thank you for your wonderful review, we really appreciate it. ⚡ We’re glad ChargedUp was there to save the day (and your phone). Stay charged! 🔋💚
I was charged £25 after it said it was…
I was charged £25 after it said it was £2
30 octobre 2025
Avis spontané
Réponse de ChargedUp
Hi Jodie, we’re sorry to hear you were not happy with the service. We'd like to make this right.
For more information, when you start a rental, we temporarily place a £25 deposit on your account. This is a standard part of the process to help prevent fraud or theft and ensure everything runs smoothly.
You’ll see this deposit mentioned on the screen after clicking ‘Click here to rent’.
Once the battery is returned and your rental is complete, the £25 pending charge will be released by your bank. At that point, you'll only be charged for the actual rental amount — there won’t be a separate refund from ChargedUp, since we only finalise the correct charge at the end.
Your deposit should have been refunded to you. If so, we're be grateful if you could update your review. But if not please do reach out to us so we can fix this for you.
Thank you.
I used this service in a pub in bishop…
I used this service in a pub in bishop stortford and I was told by the bar staff that it would cost me £2 to charge it for 30mins. I have checked my bank statment and it has changed me £25 !
Their website isn’t very user friendly for users of the charging service, it more leans to words company’s looking to put the chargers into their businesses.
I have what’s apped a customer services number I hope this will be resolved and I get a refund
19 octobre 2025
Avis spontané
Réponse de ChargedUp
Hi Ashanti, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further.
For more information, when you start a rental, we temporarily place a £25 deposit on your account. This is a standard part of the process to help prevent fraud or theft and ensure everything runs smoothly.
You’ll see this deposit mentioned on the screen after clicking ‘Click here to rent’.
Once the battery is returned and your rental is complete, the £25 pending charge will be released by your bank. At that point, you'll only be charged for the actual rental amount — there won’t be a separate refund from ChargedUp, since we only finalise the correct charge at the end.
Please note: the timing of the release depends on your bank, so it might take a little while to update on your end.
I rented it yesterday and they took 25£…
I rented it yesterday and they took 25£ then I returned it after 1 hour but the screen of the machine showed only 0min but still didn’t get my £25 back. When it’s expected to come back?
25 juin 2025
Avis spontané
Réponse de ChargedUp
Hi Adnane, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further.
For more information, when you start a rental, we temporarily place a £25 deposit on your account. This is a standard part of the process to help prevent fraud or theft and ensure everything runs smoothly.
You’ll see this deposit mentioned on the screen after clicking ‘Click here to rent’.
Once the battery is returned and your rental is complete, the £25 pending charge will be released by your bank. At that point, you'll only be charged for the actual rental amount — there won’t be a separate refund from ChargedUp, since we only finalize the correct charge at the end.
Please note: the timing of the release depends on your bank, so it might take a little while to update on your end.
Tried to return a battery which I had…
Tried to return a battery which I had found in lost property but told to return it at my own cost or throw it away so if anyone thinks this organisation is eco friendly, it definitely is not!
20 juin 2025
Avis spontané
Réponse de ChargedUp
Hi Vikki, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further.
Overcharged
First time user, machine said it was £2 to rent a bank. I've been charged £10. Charger was in use for no more than 3 hours so even at £2 an hour I've been overcharged. Not happy. Tried getting support through website and it's just a chatbot with no real answers.
18 juin 2025
Avis spontané
Réponse de ChargedUp
Hi Matt, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further.
Scam
Scam. They advertise 2 pounds per rental and don’t say its per 30min.
Huge scam. Be very careful
25 avril 2025
Avis spontané
Réponse de ChargedUp
Hi Jorge, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further. Please note that all the pricing is transparent and available on the screens.
Had to help my friend recharge her…
Had to help my friend recharge her phone because it was dead I tapped and used my card. She returned it after 30 minutes and they took my £25, still haven’t gotten it back! It was my last £25 and I’m dealing with a lot of mental health issues. Taking the last amount of money I had left was awful . Because I was hungry and couldn’t even buy some food. I need my money back please
23 avril 2025
Avis spontané
Réponse de ChargedUp
Hi Ruth, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right.
Just a heads-up: we take a deposit to guarantee the correct charge at the end of your rental. For all orders, a £25 deposit is required at the time of rental to prevent fraud and theft.
You’ll see this information on the touch screen after clicking ‘Click here to rent’.
Once your order is finalized and you return the battery, the initial £25 deposit will disappear from your pending transactions. Instead, you’ll see the final charge for the rental amount. So, you won’t see any refund coming from ChargedUp. The transaction from us is finalized straight away at the end of the rental, but it’s the banks that sometimes take longer to adjust it.
Please contact us at support@chargedup.green so we can assist you further.
Terrible scam displayed £2 and charged…
Terrible scam displayed £2 and charged £25 to my account for 30 minutes.
9 avril 2025
Avis spontané
Réponse de ChargedUp
Hi Amy, we’re sorry to hear this. Just a heads-up: we take a deposit to guarantee the correct charge at the end of your rental. For all orders, a £25 deposit is required at the time of rental to prevent fraud and theft.
You’ll see this information on the touch screen after clicking ‘Click here to rent’.
Once your order is finalized and you return the battery, the initial £25 deposit will disappear from your pending transactions. Instead, you’ll see the final charge for the rental amount. So, you won’t see any refund coming from ChargedUp. The transaction from us is finalized straight away at the end of the rental, but it’s the banks that sometimes take longer to adjust it.
Thanks for understanding!
Misleading pricing
Misleading pricing, overcharged
EDIT: Thanks for your corporate response: you get a 1-star review! DO NOT USE THIS COMPANY'S PRODUCTS
7 avril 2025
Avis spontané
Réponse de ChargedUp
Hi Steve, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further.
AVOID
I got charged £6, then £19 taken from my account, it was displayed as £2 to charge my phone , in DROUGHYS in Queen st Glasgow ,absolute scam!!
30 mars 2025
Avis spontané
Réponse de ChargedUp
Hello Linda, this location is not part of the ChargedUp network; it is linked to Lyte, and you can reach out to them here: https://uk.trustpilot.com/review/lyte.city.
Wrongly charged!
Used and returned charging bank to Golden Fleece, York, but have been charged £29.90! I have photo evidence was returned too, but due to a faulty cable it may not have clicked right back in, would really appreciate a response & a refund please.
2 mars 2025
Avis spontané
Réponse de ChargedUp
Hello Stella, this location is not part of the ChargedUp network; it is linked to Lyte, and you can reach out to them here: https://uk.trustpilot.com/review/lyte.city.
Really good and simple to use
Really good and simple to use. Clear instructions and deposit already back after using over the weekend. Cheers ChargedUp
1 mars 2025
Avis spontané
Réponse de ChargedUp
Thanks for your great review! We’re glad you found ChargedUp easy to use and that the deposit was quickly returned. If you ever need a charge again, we’ve got you covered. Cheers! 🔋⚡
Easy to use even after a few drinks !!
Was so stressed the other day because my phone died while I was at the pub and I didn’t know how I was going to get home. Used charged up to charge my phone which was such a life saver!! Really easy to use even when you’ve had a few drinks
1 mars 2025
Avis spontané
Réponse de ChargedUp
Thanks for your review! 🍻⚡ We’re glad ChargedUp was there to save the day (and your phone) after a few drinks! Easy, convenient, and always ready when you need it. Stay charged! 🔋💚
Brilliant product
Brilliant product. Just what I needed after a night out in Brighton with no charge on my phone. Charged super quick. Very easy.
15 février 2025
Avis spontané
Réponse de ChargedUp
Thanks for your review! ⚡️💚 We’re glad ChargedUp was there for you after your night out in Brighton! Fast, easy charging when you need it most—that's exactly what we’re all about. Stay Charged up! 🔋🎉
Great experiences using ChargedUp over…
Great experiences using ChargedUp over the years. Really easy user experience and has helped me out loads when needing to charge in pubs/bars.
1 février 2025
Avis spontané
Réponse de ChargedUp
Thanks for your review! ⚡️🔋 We’re happy to hear ChargedUp has kept your group going and saved the night when you needed it most. Convenient, reliable, and always there when you need it. Stay ChargedUp! 💚
Do not use they are a scam
Do not use they are a scam ! £50 taken out my account ……. AND NOT RETURNED !!!
28 février 2025
Avis spontané
Réponse de ChargedUp
Hi Toni, we’re sorry to hear this. At ChargedUp, we aim for the best experience and would like to make things right. Please contact us at support@chargedup.green so we can assist you further
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