I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a... Voir plus
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Lisez les avis des autres
The refunds take ages. In today's market it should take around 2 days been a week already and no refund of 23 quid from 30 min use. I understand the need to pay the amount but banking don't take that... Voir plus
Speaking from past experiences, I was never a huge fan of on the go charging devices as I felt like it took forever to charge my phone especially whilst I was using it and this was a problem I always... Voir plus
This was a life-saver when I desperately needed to charge my phone! Charged it pretty quickly and I think good value. Also got my deposit back quickly. Wish they had these everywhere - pubs/restaurant... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Need help? We’re here for you! For escalations, email us at: support@chargedup.green Please call or WhatsApp us on: +44 7462 013968
Coordonnées de contact
72 Blackfriars R, SE1 8HA, London, Royaume-Uni
- +447462013968
- Support@chargedup.green
- chargedup.green
3,6
Moyen
149 avis
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A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Charged up is such a clever service! I'm obsessed!
The most convenient service! How do we only just have this now! I literally always forget my charger and these charging stations are virtually at every pub you go to (easily found on their app) which is perfect when you are out at the weekend. The pricing is also so reasonable for what you get. Highly recommended.
1 mars 2025
Avis spontané
Réponse de ChargedUp
Thanks for your amazing review! ⚡️💚 We love hearing how convenient ChargedUp is for you—no more worrying about forgotten chargers! With stations everywhere and easy app access, we’ve got you covered. Glad you’re enjoying the service! Stay ChargedUp always! 🔋🎉
No More Dead Battery Anxiety!
I used to panic whenever my phone’s battery hit 10%, but not anymore. With ChargedUp, I can always find a power bank nearby. The app makes it super easy to locate stations and rent a charger in seconds. Such a brilliant idea!
2 janvier 2025
Avis spontané
Réponse de ChargedUp
Hey Lucy,
Thank you for your kind words! We’re delighted to hear you had a great experience with ChargedUp. Making charging easy and convenient is what we’re all about! If you ever need us, we’re here to help. Keep ChargedUp!
Perfect for Travelers
I travel a lot for work, and my phone is constantly running out of battery. ChargedUp has been a game-changer! I can pick up a power bank at one location, charge my phone on the go, and return it at another. It’s so convenient and reliable—definitely a must-have for frequent travelers.
29 décembre 2024
Avis spontané
Réponse de ChargedUp
Thanks for your review! ⚡ We’re thrilled to hear ChargedUp has been a game-changer for your travels. No more battery worries—just grab, charge, and go! Safe travels and stay powered! 💚🚀
Lifesaver on a Night Out! Perfect for Travelers Sustainable and Smart No More Dead Battery Anxiety! Great for Festivals & Events Super Convenient in Cafés & Pubs Affordable and Easy to Use Perfect for
I can’t count how many times ChargedUp has saved my phone from dying while I was out with friends. Super easy to use, affordable, and available at so many venues. No more searching for plug sockets or asking bartenders to charge my phone—just grab a power bank and keep moving! Love it!
17 février 2025
Avis spontané
Réponse de ChargedUp
Thanks for the awesome review! 🚀 We’re so glad ChargedUp has been a lifesaver for you on nights out. No more dead battery stress—just grab, go, and stay powered! ⚡ Cheers for the support! 💚
Took my £25 and don’t even know if…
Took my £25 and don’t even know if they’re giving it back. It’s a scam and I’m going to make sure they’re removed from Westfield.
16 février 2025
Avis spontané
Réponse de ChargedUp
Hi Jordene,
I hope you’re well. We’re really sorry to hear about the deposit not being returned. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (support@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
I have not had my deposit returned
I have not had my deposit returned
Reading the reviews this seems to be a common problem
I will not use again and would advise other customers to do the same
29 janvier 2025
Avis spontané
Réponse de ChargedUp
Hi Tony,
I hope you’re well. We’re really sorry to hear about the deposit not being returned. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (support@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
Used to be so good, now it’s complete garbage.
scammers!! never got my deposit back and it’s been almost a month and not a single word. when they first came out they used to return the deposit almost immediately! seems like they’ve just become money hungry.
20 décembre 2024
Avis spontané
Réponse de ChargedUp
Hi Becc,
I hope you’re well. We’re really sorry to hear about the deposit not being returned. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (support@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
Price scam
I got a powerbank hired and it says its for £4 in Stratford but I got charged £20
if you want to scam do it better just say its £20 instead of £4
7 novembre 2024
Avis spontané
Réponse de ChargedUp
Hi Anna,
Thank you for your feedback. We’d like to clarify that all relevant information, including the £20 deposit, is clearly displayed on the screen when hiring a powerbank. This deposit is temporary and is fully refunded once the order is completed. We’re sorry for any confusion caused and are here to help if you have any further questions.
Best regards,
ChargedUp Team
Terrible scamming company
Terrible scamming company. Should be reported for fraud. I used the online webchat to complain as it has been over 5-7 days and have not received my refund. They closed the chat before resolving the issue. Sent me an automatic email to close my complaint as soon as I sent it. Can’t believe this. I would like my refund as this is illegal and I will be reporting to watch dogs.
1 novembre 2024
Avis spontané
Réponse de ChargedUp
Hi Mya,
I hope you’re well. We’re really sorry to hear about the overcharge issue you experienced with your rental. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (supportescalation@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
Subject
Subject: Request for Immediate Reimbursement of Unauthorized Charge
Dear ChargedUp Customer Service Team,
I am writing to address an issue regarding an unexpected charge related to your portable charger service.
On October 26, 2024, I rented a portable charger from ChargedUp at Manhatta Nightclub in Leeds. I returned the device the same night before traveling back to Doncaster, and I was charged £10 on that date, which I understand is the standard rental fee.
However, upon reviewing my bank account today, I noticed an additional charge of £20 from ChargedUp.
If you could please investigate this matter that would be very much appreciated.
Thanks,
Mckenzie
26 octobre 2024
Avis spontané
Réponse de ChargedUp
Hi Mckenzie,
I hope you’re well. We’re really sorry to hear about the overcharge issue you experienced with your rental. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (supportescalation@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
Terrible!! Total ripp off
Terrible!!! I rented it for less than an hour, and instead of £2, they charged me €24, which is I don't know how many pounds exactly, but a lot effin more. Guys, are you kidding me? I want my money back ASAP. What the hell has gotten into you? Honestly, whoever reads this: DO NOT USE THIS SERVICE! Total rip-off.
22 octobre 2024
Avis spontané
Réponse de ChargedUp
Hi Fränzi,
I hope you’re well. We’re really sorry to hear about the overcharge issue you experienced with your rental. We’d like to investigate this further and get it sorted for you as soon as possible.
Could you please provide the following details via email (supportescalation@chargedup.green) to help us resolve this:
• Location of the rental
• Date and time of the rental
• Last four digits of the card used for the payment
Once we have this information, we’ll get back to you quickly to ensure everything is corrected.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Mello
DO NOT USE!!!
Total rip off and terrible customer service. I charged my phone last weekend in a Be At One in London, this should have cost the adverised £2, they charged me £12.
After contacting them to report this I have received zero help from chargedup at all to obtain my refund. I have provided all the information they have asked for, including a snapshot of their charge from my bank account. They still won't refund me. Please don't risk it. DO NOT use their chargers!!
11 octobre 2024
Avis spontané
Réponse de ChargedUp
Thank you for your feedback, and I’m really sorry to hear about your experience. The cost is indeed £2 per half hour, up to a maximum of £12 per day. If you were charged incorrectly, please email support@chargedup.green and ask for Mello. I will personally review your case to ensure the correct charge is applied and process a refund if needed.
We are committed to improving our service, and I appreciate you bringing this to our attention.
Thanks for your understanding,
Mello
ChargedUp Support Team
Rented for an hour or so at pub in…
Rented for an hour or so at pub in Purley. Have not had the deposit refunded
4 octobre 2024
Avis spontané
Réponse de ChargedUp
Hello Tredz,
Thank you for your feedback, and I apologise for the experience you had.
For quick support, please email support@chargedup.green, and the team will assist you. Regarding the deposit, it may take up to 5 days, depending on your bank.
Let me know if you have any questions.
Regards,
Mello
Give zero stars if I could!
Give zero stars if I could!
Rented power bank for about half hour Saturday 28/09/2024 from the phantom in Loughborough, sign states £2 to use, went though the machine and no other charges were mentioned, after paying the machine itself crashed and re-booted and didn’t release a power bank I then got help from one of the staff and re-did the transaction “always happening with this machine” were her words, finally after much faffing around it released, when I was finished I out the power bank back in the holder and checked it was securely locked in place which it was, when I’ve come to check my bank they’ve charged me £4 and then £16 which is disgusting where is the original £2 and only charge gone? I was told by a staff member they will charge you if you don’t return the power bank but as I had and always would I didn’t worry about that. I’ve contacted my bank but they’re struggling to give me back the £16 and chargedUp haven’t told my bank to release the funds back to me, emailed chargedUp and email back to say they charge £20 deposit and £4 but using apple/google pay the sign said £2! Nothing about extra charges or holding money back. The email from them was less then helpful and they’ve been asked to release to funds back to me of £18 as per the instructions on the device itself.
28 septembre 2024
Avis spontané
Réponse de ChargedUp
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience caused during your rental at The Phantom in Loughborough on 28th September 2024. We understand how frustrating this must have been, especially with the technical issues you encountered.
To clarify, the pricing structure at our stations is as follows:
• The rental fee is £2.00 per half hour (with the first 5 minutes free) and a maximum charge of £12.00 per day.
• A £20.00 deposit is temporarily held, which is returned once the power bank is securely returned, minus the rental cost.
The £16 charge you saw may have resulted from the deposit hold, and the £4 could be the rental fee for the period the power bank was in use.
We will investigate the machine crashing issue and ensure the transaction was processed correctly. If you returned the power bank as stated, the excess charges should be refunded once the deposit is reconciled. We’ll follow up with the team to ensure that happens quickly.
We appreciate your patience while we resolve this, and we will ensure your bank receives the necessary information to release the funds.
Kind regards,
Mello
AVOID
I used the service for only 40 minutes 3 days ago and still have not received my 30 pound deposit back. Appalling service with little if no support on resolving this issue. I'm aware I'm not the only customer that has received this treatment either so your services need sorting immediately. Wouldn't even give 1 star
13 septembre 2024
Avis spontané
Réponse de ChargedUp
Hello Jack,
Could you please provide me with more information about the rental? I would love to be able to check what happened and resolve your issue as soon as possible.
If you could provide the location, start and finish time of the rental, and the date, it would be very helpful for me.
Regards.,
Mello
I rented a charger for less than an…
I rented a charger for less than an hour period and have been charged £30 - no refund has been received as yet, although the original deposit was debited immediately! Can this be resolved immediately please. The charger was rented from Revolution in Liverpool (Albert Docks), a staff member advised and confirmed that the charger had been effectively returned and locked and that I would receive my money back immediately (obviously not)!
Further to your query for additional information, I can confirm that the date was 04/09/24 (as per my original submission) and the time was from 5.35 pm - 6.30 pm. I hope that helps.
4 septembre 2024
Avis spontané
Réponse de ChargedUp
Hi Louisa,
Thank you for bringing this to our attention and we’re really sorry to hear about what happened. Could you please let us know the date and time you rented the charger? It will help us sort this out quickly. Also, feel free to reach out directly to our support team at support@chargedup.green. We’re here to help!
---
Hello Louisa,
Thank you for sending over the information. I have reviewed the transactions and it appears that there was only one transaction at the venue around the time of your visit. The battery was returned two days later, which resulted in a higher charge. Can you please confirm whether you used Apple Pay or Google Pay for this transaction? If so, I will need the last 4 digits for confirmation. Once I receive this information, I will validate the transaction and refund any incorrect charges.
Looking forward to resolving this for you soon!
Regards,
Mello
I was charged £30 despite returning the…
I was charged £30 despite returning the charger after 27 minutes and being told that I’d be charged £3. I would like a refund ASAP!
28 août 2024
Avis spontané
Réponse de ChargedUp
Hi Darlene,
Thank you for reaching out. I understand your concern regarding the £30 charge. This amount is a deposit mentioned in our T&Cs and displayed on the screen during the rental process. Once the charger is returned, the deposit is refunded minus the rental fee.
I've confirmed that the £27 was refunded after the battery was returned. However, depending on your bank's processing time, it may take a little longer to reflect in your account.
If you don't see the refund in your account within 3 days, please get in touch with your bank immediately.
Best regards,
Mello
Absolute scam
Absolute scam, got a powerbank out and didn't realise that it had died after an hour so had to pay for two hours for a dead powerbank. They have taken £6 out of my account for this. No mention whatsoever was made on the machine of a £30 so called deposit which has still not been refunded to my account. So overall out £36 for a dead one. Be warned DO NOT USE
24 août 2024
Avis spontané
Réponse de ChargedUp
Dear Anna,
I’m sorry to hear about your experience, and I completely understand your frustration.
To clarify, our T&Cs and on-screen information explain that a deposit is taken to prevent fraud and theft. I’ve checked your order, and I can confirm that the £24 deposit was automatically released from the pending transaction as soon as the battery was returned.
Regarding the £36 charge, if you could kindly email proof of this debit to support@chargedup.green, we’ll ensure that it’s refunded immediately.
Again, I apologise for any inconvenience caused and appreciate your understanding.
Best regards,
Mello
Hidden fee. Scam
Was in morrisons cold beer company on Stirling on 05.08.2024. Asked barman if they could charge my phone and was directed to the power bank vending machine supplied by this company. Hired powerbank, charged my phone for about 40 mins at a cost of £3 which I was happy to pay. Had to leave in a hurry to catch last bus to my home town. Tried to get the powerbank back in the vending machine which wouldnt accept it. Bar staff told me just to leave it on the machine which I did. Got home and the next day noticed a £30 fee pending on my account. Contacted the company through live chat and was advised they would look into it and it was normal for the pending fee to show on your account. It wouldnt come off. Well, it did. 33 pounds to charge phone! Despite company saying they would look into it I heard nothing from them. Avoid avoid avoid. Scam.
6 août 2024
Avis spontané
Réponse de ChargedUp
Dear Steven,
Thank you for reaching out and sharing your experience. I understand your frustration, and I’m here to clarify the situation.
The transaction from 05.08.2024 has been completed, and the £27 difference has already been released back to your account. I apologise for the inconvenience caused by the delay.
Regarding the £33 charge, if you could kindly email the details to support@chargedu.green, I’ll personally ensure this is resolved for you as soon as possible.
Thank you for your patience, and please let us know if there’s anything else we can assist with.
Best regards,
Mello
I was charged twice for a £30.00…
I was charged twice for a £30.00 deposit that I wasn't made aware of prior to authorising the charge. I was then charged £6.00 twice for the charging session instead of £3.00. So in total they have stolen £9.00 from me and I still have £60.00 pending on my account. The bad reviews on here are all completely true. Whoever runs this company are participating in illegal activities. I'll be reporting them to the financial ombudsman and speaking to my bank.
Mello, regardless I've been charged £12.00 for the charging instead of £3.00, so your company has stolen £9.00.
I've provided as much information as possible. I'm not able to provide a rental time start and finish, as that is ridiculous to expect me to remember this. I'm not holding out for a resolution. However, I'll post to outcome on here for people to see.
16 août 2024
Avis spontané
Réponse de ChargedUp
Dear Jonathan,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that the £30 deposit and the charging fees are displayed on the second screen during the transaction. We apologise if this was missed.
Regarding the charges, we return the deposit immediately, though sometimes it can take longer for banks to process and reflect it back in your account. We’re confident that your funds will be released soon.
If you’ve been charged twice, don't hesitate to contact our customer service team at support@chargedup.green with details so we can investigate and resolve this as quickly as possible. We’re here to help and want to ensure you have a positive experience.
Regards.,
Mello
----
Hey Jonathan!
I just sent you an email asking for a bit more info so I can track down your order and get everything fixed up for you. As soon as you can send that over, I’ll jump right on it and ensure everything’s sorted out in no time.
Looking forward to helping you out! 😊
Best,
Mello
----
Hey Jonathan,
Thanks a bunch for sending over the details! I noticed you had two transactions happen almost at the same time, so I’ve gone ahead and processed a refund for one of them.
Just to make everything crystal clear:
Order ID: 38700
Time: 2024-08-16 12:33:36 to 2024-08-16 14:28:21
Order Status: Completed
The order ran from 12:33 to 14:28, which means the total charge is £6 (at £3 per hour for nearly 2 hours).
As for that duplicate charge, the refund is already on its way and should pop up in your bank account within 5-7 days. You’ll also get a separate email confirmation about the refund.
Thanks again!
Cheers,
Mello
----
Hi Jonathan,
Thank you for allowing us to resolve the issue. We're glad we could clarify the situation and ensure the duplicate charge was refunded promptly. We always aim to make things as straightforward as possible for our customers. If you need anything else, please don't hesitate to reach out.
Best regards,
Mello
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