I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a... Voir plus
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Lisez les avis des autres
The refunds take ages. In today's market it should take around 2 days been a week already and no refund of 23 quid from 30 min use. I understand the need to pay the amount but banking don't take that... Voir plus
Speaking from past experiences, I was never a huge fan of on the go charging devices as I felt like it took forever to charge my phone especially whilst I was using it and this was a problem I always... Voir plus
This was a life-saver when I desperately needed to charge my phone! Charged it pretty quickly and I think good value. Also got my deposit back quickly. Wish they had these everywhere - pubs/restaurant... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Need help? We’re here for you! For escalations, email us at: support@chargedup.green Please call or WhatsApp us on: +44 7462 013968
Coordonnées de contact
72 Blackfriars R, SE1 8HA, London, Royaume-Uni
- +447462013968
- Support@chargedup.green
- chargedup.green
3,6
Moyen
149 avis
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A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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A complete scam
I went to use the device, it charged me £20 for a deposit on the charger at the St Davids 2 shopping centre. The charger didn't work, so returned within 2 mins of recieving. Not had my £20 back. Told by st davids 2 to contact their services, on a phone with 15% battery. 1 day after I emailed hoping to recieve my money back, I have been informed by customer services that this could take up to 5-10 working days. This service is a complete scam.
5 mars 2024
Avis spontané
Réponse de ChargedUp
Hey Bron,
Really sorry to hear about the trouble at St Davids 2. That's not cool. We're looking into what went wrong right now. Could you help us speed things up by sharing a few details?
Where exactly did this happen? St Davids
When did you try using the device (date and time)?
The last 4 digits of the card you used (either Apple Pay or G Pay).
Thanks for letting us know about this. We're on it and will sort this out asap.
Cheers,
Mello
If I could rate lower I would!
If I could rate lower I would!
This company is a scam! I used a charger for 30 mins and was told it would be £2- with an initial £20 deposit that would be paid back when I return the charger. Of course it was never paid back. I have been in touch endlessly with the support team to no reply at all. I’m outraged. I used the charger in Revolution de Cuba Nottingham - a credible company and thought this was an innovative idea. I stupidly didn’t google before and trusted that it would be okay. AVOID.
EDIT In response to all charged up’s response to this review- I have emailed relentlessly the support email address and keep getting the same automated response, which says the money can take 5-10 days to be refunded. It’s been over 10 days so it would be great if someone would actually talk to me and sort this out.
1 février 2024
Avis spontané
Réponse de ChargedUp
Hello Mariah,
I am pleased to inform you that we have processed a refund of £16.90, and it should be reflected in your bank account within 5-7 working days.
I understand that you were charged a minimum of £3 per hour, which caused some inconvenience. I apologize for the inconvenience caused and we will try to make it up to you as best as we can.
Our Customer Support team is already in touch with you and will respond to your email soon with a credit that you can use towards our services again.
Please let me know if you have any further questions or concerns.
Regards.,
Mello
Head of Operations
OVERPRICED SCAM
There was no way of knowing exactly how much time was left so I returned my bank with still 20mins left and with no way to ask for the bank back to use up the remaining time
6 février 2024
Avis spontané
Réponse de ChargedUp
Hello Hashir,
Thank you for your feedback. To help you quickly, we kindly ask you to send an email to usersupport@chargedup.green with the following information:
1. Venue Name
2. Date and Time
3. Last 4 digits from the card used for the transaction
With these details, we will investigate the issue and provide you with a solution as soon as possible.
Best regards,
Mello
Scam
Used a charger on pub on the Thames yesturday. Was told by staff it would be £2 or £3, returned it with phone charge not even full, it showed as £9.90 cost which was ridiculous, I’ve looked at my bank today and £19.90 has been taken. Absolutely shocking and fraudulent!
19 janvier 2024
Avis spontané
Réponse de ChargedUp
Dear Laura,
I'm sorry to hear about the issue with your refund. To assist you further, please send the last 4 digits of your card to support@chargedup.green? This will help us to locate your transaction and resolve the matter swiftly.
Best regards,
Heithor
Head of Operations, ChargedUp
I used one of your machines to charge…
I used one of your machines to charge my phone at the Piccadilly pub in Manchester, I managed to get some battery from it but I didn't even fully charge my phone and yet have had £29 leave my account.
18 janvier 2024
Avis spontané
Réponse de ChargedUp
Dear Michael,
I can confirm we have issued a partial refund of £26.90, leaving the final cost to be £3.00. It may take a few working days for the refund to appear in your account.
Best regards,
Heithor
Head of Operations, ChargedUp
Been charged for using a Charging…
Been charged for using a Charging machine, which didn’t work. Pending transaction showing £19.90 on my account… do not expect to be charged when the Charging point wasn’t working!
13 janvier 2024
Avis spontané
Réponse de ChargedUp
Dear Martin,
I'm sorry to hear about the issue with your refund. To assist you further, please send the last 4 digits of your card to support@chargedup.green? This will help us to locate your transaction and resolve the matter swiftly.
Best regards,
Heithor
Head of Operations, ChargedUp
SCAM. Charged £30 for no reason
I used the charger for under an hour (popworld, Derby) and put it back afterwards and for some reason I was charged £30? Completely unacceptable and I would like a refund.
Please could someone contact me from the team ASAP. Thankyou
UPDATE- The email you told me to contact doesn’t work. I’m getting very annoyed now please get back to me ASAP before I take this further.
26 décembre 2023
Avis spontané
Réponse de ChargedUp
Hello Rio,
We have reverted any charges to your card and it would be refunded to your bank in the next 5-7 working days.
Sorry for any inconvenience caused and please feel free to contact us if you have any queries.
Regards
Heithor
SCAM - Charged £30 for one hours service
SCAM - I have been incorrectly charged £30 after using one of these rental batteries for one hour.
After the 60mins was up, I put the charger back in the rental machine after using it on Saturday night (when my phone ran out of battery whilst I was out at the Lord Clyde in Borough/London Bridge), but on Monday, was shocked to see £30 being debited from my account.
This is completely unacceptable, and from reading the comments on this page, looks like it happens to users all the time. Completely not on.
Please could someone from Team ChargedUp respond to me ASAP to organise how a refund can be made.
Many thanks,
C
16 décembre 2023
Avis spontané
Réponse de ChargedUp
Hey Christopher,
Thanks for providing the information. I've checked your rental details and confirmed that the rent was for over 1 hour; for this reason, we have proceeded with the refund to your bank account. The refund should be with you between 5-10 working days.
Once again, I apologise for the inconvenience caused.
Thanks,
Mello
I used one of their batteries from a…
I used one of their batteries from a charging station found in a pub. I returned this back at exactly 5 minutes which supposed to be free. For some reason it measured that time was more than 5 minutes (I kept tracking the time though) and the machine charged me £3 which was the cost for one full hour. After I returned the battery charger back to its base, there was not way to take it back and use it for the remaining time which I paid. Overall they charged me £3 for 2% battery increase of my phone. This is really bad service. I am going to decline the payment from my card confirming they are scammers.
25 novembre 2023
Réponse de ChargedUp
Dear Alex,
I appreciate you bringing this matter to our attention, and I apologise for any inconvenience you've experienced. We take such concerns seriously and are committed to resolving them promptly.
To assist you further, could you please send an email detailing your experience, along with any relevant information, to support@chargedup.green? Our support team will review your case immediately and get back to you with a resolution.
Thank you for your patience and cooperation.
Best regards,
Heithor
I’ve used this service for a while…
I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a second location didn’t have a dispenser and denied ever having one. Today I’ve return the power bank from a third London location to a dispenser closer to home in Cardiff and I’m still being charged for the rental. No reply to email and the number i hunted for online isn’t working. 02033186513
Poor service for what has always been positive
27 juillet 2023
Avis spontané
Réponse de ChargedUp
Hi Leighton,
Firstly, thank you for being a loyal customer to us. We really appreciate it.
Secondly, we are very sorry for the poor experience you encountered on your latest rental with us.
Please can you get in touch with our live chat support which you can find on our website www.chargedup.green and we will look into this further and make sure you receive any due refund.
We apologise once again.
Team ChargedUp
£20 holding fee for charger not to work
I paid the £20 holding fee to use the charger and the charger did not come out of its slot. Customer service seems to be impossible to get a hold of and the name of the company on bank statement is ‘Nails inc’. Doesn’t seem trustworthy and all I can do is hope for my money to be refunded.
Update: After correspondence, they have not issued a refund and coincidentally cannot find the order.
Update: They edited their review response to say they will only process a refund when they found the issue(which they have for the last month, hence why they said they would issue a refund), however on previous reply and on emails they noted that one had already been issued which is not true. However they have updated to say they they will get a refund to me, I hope they actually do it this time.
24 juin 2023
Avis spontané
Réponse de ChargedUp
Hi Jessica,
Please can you email usersupport@chargedup.green with the details of your transaction. We will provide a full refund for you once we investigate what happened.
We apologise for the inconvenience and we are also in the process of setting up live 24/7 support for easy support.
Thanks,
ChargedUp
Update:
Hi Jessica, please rest assured we are looking into this further and will ensure you receive a refund.
This report was an error on my part
I now understand that a review I made regarding this company was wholly eroneous due to my wrongly crossing this companys name with another company I was dealing with. Their response to me was logical pointing out my error.
As I cannot delete the star rating, I award 5 for their rapid response.
31 mai 2023
Avis spontané
Réponse de ChargedUp
Hi Alan,
Sorry for the negative experience you encountered. However, I’m not sure exactly what you are asking for when you say you would like a “battery recovered.” What do you mean by this?
Further, we don’t have a phone number available to call on ChargedUp and we don’t have an employee named “Daron.”
Please could you expand further as we have no record of this interaction?
Please feel free to get in touch with usersupport@chargedup.green with more information and we will resolve any issue you may have related to our service.
Thanks,
ChargedUp
Was shopping at Westfield London today…
Was shopping at Westfield London today and needed to charge my phone as I was on 10%, I found one of the ChargedUp phone charging stations they have by the food court. The process to get one of the power banks to charge my phone was incredibly simple. Coincidentally, the Managing Director was there to get user feedback and apparently these stations are brand-new replacing their old version.
All I did was to get a power bank to charge my phone was tap my credit card on the card reader and a power bank was released from the charging station. It has all the cables you need and gave my phone a full charge after about an hour. It cost £2 for an hour, happy with that and now I have a fully charged phone.
14 avril 2023
Avis spontané
Does not work but still charged me
I was shopping in Westfield. Was running low on battery and both their machines did not work, wasted my time. Would not recommend
8 mars 2023
Avis spontané
Réponse de ChargedUp
Hi Alex,
We’re sorry to hear of this negative experience and we apologise for the inconvenience.
Any charges taken will be fully refunded in any situation where a power bank is not released or faulty.
If this has not happened automatically, please contact usersupport@chargedup.green who will be able to refund this for you.
We are replacing all of our old charging stations with our brand new model in 2 weeks time. We would love to give you a free charge code so you can use our brand-new units and see the improvement.
We apologise again for any inconvenience.
ChargedUp
Absolute scam
Absolute scam
I was told incorrect information to about the cost of rental 3 times and now I've been forced to pay for an unusable power bank.
9 janvier 2023
Avis spontané
Réponse de ChargedUp
Hi AR, we apologise for this inconvenience.
What information were you told with regard to our pricing and where was you told this?
Please contact usersupport@chargedup.green with more details and we will look into this.
We will also refund any additional charges.
Team ChargedUp
I’ve used this once and have been…
I’ve used this once and have been charged £30 in total. Very poor service.
17 décembre 2022
Avis spontané
Réponse de ChargedUp
Hi Jordanlee,
Please could you contact our customer support team at usersupport@chargedup.green with some more information about your rental so we can help.
A £30 charge only happens when either the user chooses to buy a power bank or doesn't return it to a charging station therefore triggering the £30 auto-buy.
If this was triggered and you had returned the power bank, we will of course refund the extra fees.
We apologise for any inconvenience caused.
Team ChargedUp
Very bad
Very bad
My name is Azarai and I paid for one of the power banks in Westfield,Stratford city and first I paid £5 for it , it had told me to take out slot 10 I tried to take it out and it was not letting me . I went to the Westfield information centre and they told me I had to email you as this happens regularly.I blocked my card now as the timer is still going on even though I never even took it out. I have emailed a lot and you refuse to respond , I am very disappointed and I would like a whole refund and my bank information taken of your app . The station that I used was
200863
21 décembre 2022
Avis spontané
Réponse de ChargedUp
Hi Azarai,
We are very sorry for the negative experience you had using our service.
Our support team work between the hours of 10AM and 6PM so may not yet have seen your email. Rest assured that they will provide you with a full refund as soon as they process your email.
In January we will be replacing all of our stations in Westfield with brand new stations that will prevent this issue from happening.
Again, we apologise unreservedly for this issue that you experienced and we will provide you with a full refund.
Many thanks,
ChargedUp
I would select 0 stars if I could I’ve…
I would select 0 stars if I could I’ve been charged extra for a device I returned same day I want a refund
10 décembre 2022
Avis spontané
Réponse de ChargedUp
Hi Tracey,
We apologise for any inconvenience caused. Please email usersupport@chargedup.green with the venue you rented from and your phone number, our team will provide a full refund.
We are aware of an issue affecting a small number of our stations that we are working to resolve.
We apologise again for this and as mentioned above, will provide a full refund.
Thanks,
ChargedUp
do not trust
do not trust. I payed for a slot at westfield in stratford however it never came out of the slot. Its been taking my money. ive emailed them over 10 times and no response. I can not cancel it. I have used their service before in july and it was fine, i dont know what has happened now. very dissatisfied. They dont even have a number where you can call if you need immediate help. not impressed
15 décembre 2022
Avis spontané
Réponse de ChargedUp
Hello Nyah,
We are very sorry for the negative experience you had using our service.
Our support team work between the hours of 10AM and 6PM so may not yet have seen your email. Rest assured that they will provide you with a full refund as soon as they process your email.
In January we will be replacing all of our stations in Westfield with brand new stations that will prevent this issue from happening.
Again, we apologise unreservedly for this issue that you experienced and we will provide you with a full refund.
Many thanks,
ChargedUp
I had rented a portable charger at…
I had rented a portable charger at Stratford Westfield and the charger was not dispensed.
I can see I am not the only one with this problem, I had tried to cancel my bank card and it is still taking money.
This is a he third time that this happens. I think your services are extremely bad.
I would like to have my money bad for the bad service that you guys provide.
15 décembre 2022
Avis spontané
Réponse de ChargedUp
Hello Marcia,
We apologise for the inconvenience you experienced due to the rental issue.
We will of course refund any transaction associated to this rental.
As mentioned in previous replies, we are currently in the process of upgrading all units across both Westfield sites to our latest model which will greatly improve the experience for all customers.
We apologise once more and we will refund your transaction as soon as you have contacted our support team on usersupport@chargedup.green
Many thanks,
ChargedUp
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