I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a... Voir plus
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Lisez les avis des autres
The refunds take ages. In today's market it should take around 2 days been a week already and no refund of 23 quid from 30 min use. I understand the need to pay the amount but banking don't take that... Voir plus
Speaking from past experiences, I was never a huge fan of on the go charging devices as I felt like it took forever to charge my phone especially whilst I was using it and this was a problem I always... Voir plus
This was a life-saver when I desperately needed to charge my phone! Charged it pretty quickly and I think good value. Also got my deposit back quickly. Wish they had these everywhere - pubs/restaurant... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Need help? We’re here for you! For escalations, email us at: support@chargedup.green Please call or WhatsApp us on: +44 7462 013968
Coordonnées de contact
72 Blackfriars R, SE1 8HA, London, Royaume-Uni
- +447462013968
- Support@chargedup.green
- chargedup.green
3,6
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149 avis
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A répondu à 40 % de ses avis négatifs
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Dreadful!!
Dreadful!!
I went to Westfield Stansted today and the battery didn’t come out. My emails haven’t been responded to and i’m still being charged. Be warned!
14 décembre 2022
Avis spontané
Réponse de ChargedUp
Hi Anette,
Firstly, we apologise for any inconvenience caused by this.
Secondly, our support team’s hours are 10-6 which is why you may not yet have had a response but rest assured our team will refund you any unwarranted charges as soon as possible.
Thirdly, we are taking steps to prevent this happening again. In January we will be replacing all of our units in both Westfield Centres with brand new models which will prevent this from happening.
Finally, we apologise once again for your negative experience and as mentioned we will refund you your transaction amount.
Many thanks,
ChargedUp
DO NOT USE
I had taken out a portable charger at Stratford Westfield and it started charging me however the charger was not dispensed.
I can see I am not the only one with this problem, I had tried to cancel my bank card and it is still taking money.
My emails are not being responded to and they are still taking money from my account
11 décembre 2022
Avis spontané
Réponse de ChargedUp
Hi Rhia,
Firstly, I apologise for the inconvenience and negative experience you had at Stratford.
I can see that you made two rentals, I have refunded both of these orders due to the negative experience that you had.
From January, we will be installing brand new units into both Westfield locations which will fix the issues that a small number of our users sadly experience.
Our apologies again for this experience and we hope that you will try our new units when they arrive in January.
ChargedUp
Horrible experience
Horrible experience, i feel like someone just scammed me and there is nothing i can do about it. I used one of the charging devices from a bar in Manchester, 20£ were taken from my bank account as a deposit. However i did not receive the money back after that i gave the device back. I have sent an email, yet no one bothered to reply till now.
Do not use this!!
5 décembre 2022
Avis spontané
Réponse de ChargedUp
Hello Dorra,
We apologise for any inconvenience caused by this. From your review, I am assuming you used Apple Pay to rent your power bank as that is the only method of payment that requires a deposit.
The deposit amount taken from you when using Apple/Google Pay is clearly stated on the screen when using the service. You will receive the deposit money back within 3-5 working days, sometimes this is quicker but it depends on how quickly your bank processes this.
We apologise for any stress this has caused you, however, the deposit amount was stated on the screen clearly before you used the service.
Rest assured, you will receive that deposit money back.
In the future, if you wish to avoid having to pay a deposit to use our service then please use a normal debit or credit card - you can use these payment methods without the need for a deposit and you will only be charged for the amount you use.
Thanks,
Team ChargedUp
Dreadful
Absolutely shocking. Battery didn’t come out of its slot for me to use yet I’m being charged. This happened in Westfield shopping centre as I can see I’m not the only one so is this company going to bother with fixing this issue? I’m waiting to be reimbursed what I have paid & ongoing. Didn’t hear back from the live chat support and yet to have my email responded to.
26 novembre 2022
Avis spontané
Réponse de ChargedUp
Hi Jude,
We apologise for any inconvenience caused by this. We have cancelled your rental and have authorised a refund that is currently in process, you should get this back shortly.
We are in the process of upgrading all of our charging stations, including the ones in Westfield. This is due to take place in January 2023. Again, we apologise for any inconvenience caused but we have issued a refund.
Team ChargedUp
Doesn't even deserve the 1 star but had no choice!!
Doesn't even deserve the 1 star!
For a tech company, the app should have troubleshooting options. Paid £5 for the hour. Pack didn’t work. Can’t do anything but send an email?!
I paid £2 simply to be irritated and ended up with a dead battery shortly thereafter... also it carried on for 24 hours and has now charged my £7.
22 novembre 2022
Avis spontané
Réponse de ChargedUp
Hi Parus,
We are sorry to hear about the negative experience you had with our service and the inconvenience it has caused.
We have ended the rental for you and have refunded the full amount of your transaction.
We are currently in the process of upgrading all of our charging stations across the country to ensure that our users have a consistently reliable service which will resolve issues like yours.
This is due to be complete by the end of January 2023.
We apologise again for any inconvenience caused.
ChargedUp
I got a powerbank from Westfield and…
I got a powerbank from Westfield and and I used it for 30 minutes and returned it the return was successful however the app is countinulessly charging me via the app
16 novembre 2022
Avis spontané
Réponse de ChargedUp
Hello there,
We apologise for any inconvenience this has caused. Sometimes you need to refresh the app before it recognises the return has ended.
Please note that on our backend it is likely to have ended the rental and stopped charging you. Any surplus charges will be refunded. Please email usersupport@chargedup.green if the refund has not been automatically issued.
Thanks,
ChargedUp
This is a scam do not use .paid 3 times…
This is a scam do not use .paid 3 times twice the same battery was not charged and 3rd time did not pop up but yet I’m still getting charged and no way of contacting them only via email with no response still
4 novembre 2022
Avis spontané
Réponse de ChargedUp
Hi Kirsty,
We apologise for any inconvenience caused by this. Unfortunately, sometimes technology can malfunction. We refunded this transaction within 24 hours of receiving notice of the transaction.
We apologise again for any issue this caused you.
Thanks,
ChargedUp
I never get the charger out the rental…
I never get the charger out the rental machine in Westfield shopping centre . No option of canceling the rental or contacting anyone. The westfield staff said they can’t do anything and they can’t reach them by phone..
only email !! I sent mail but no answers yet.
They still charging me for a service I didn’t have access.
2 novembre 2022
Avis spontané
Réponse de ChargedUp
Hi Iny,
We apologise any inconvenience this has caused you, we cannot find any email from you in our support inbox. Please can you email usersupport@chargedup.green with you details and we will organise a refund for you.
We apologise once again.
Team ChargedUp
I never was able to locate the charger…
I never was able to locate the charger when I rented it out in Westfield shopping centre there was no way of canceling or contacting the app only email which I have yet to be responded ultimately resulting in money coming out of my account two days ins row for a service I did not get to use. I want a full refund.
31 octobre 2022
Avis spontané
Réponse de ChargedUp
Hi Precilia,
We are going to organise for a full refund for you on this transaction, we apologise for any inconvenience caused by this.
We have just emailed you asking for more details.
Many thanks,
ChargedUp
DO NOT USE - ruined my entire night and still ruining my day
I used the battery pack from 9:30pm and checked for 1hour (£2) at a pub. However, the battery pack itself was not charged at all, thus, I couldn't use it at all and returned it to the same charging station around 5 mins after.
But, even though I already returned it, I could see the fee has been kept charged and there was nothing that I can do to fix or stop charging. I could hear that when I put the battery pack back to the machine, it was keep saying that "battery has been successfully returned". However, the rental time in app was kept counted and now I can see the fee is keep rising as time goes.
It doesnt make sense at all that there's no contact point apart from email, and I still havent receive any reply from the company and it's still charging. I cant even delete the account in case the usage history is gone which might cause me not able to get any refund.
29 octobre 2022
Avis spontané
Réponse de ChargedUp
Hello Molly,
Firstly, we apologise for any inconvenience this has caused you.
We cannot find any email from you on our system, please can you reach out to usersupport@chargedup.green and please reference this review so we know that it is you.
If it has not been automatically refunded already, then we will refund this transaction for you once we have your transaction details.
Thanks,
ChargedUp
ESTAFADORES
ESTAFADORES, hace dos meses hice una inversión de 1.300.000 según por qué esto daba ganancia, pero nunca ví mi plata nunca la puede sacar de la plataforma, nunca me dieron solución, juraba que el problema era yo por qué había conocido allegados que si habían sacado dinero, pero en mi caso nunca fue así, ahora hace más de dos semanas se cae la página y no dan respuesta, ESTAFADORES, engañan las necesidades de la gente.
answer for the money I lost, what a coincidence that they want to delete my opinion when it is true, return my money and I delete my opinion, contact me ramirezanamaria152gmail.com
6 septembre 2022
Avis spontané
Réponse de ChargedUp
Hello Ana,
Please could you let us know what website you are talking about and what was the name of the person you were dealing with and also their email address.
ChargedUp UK has not taken any money recently of the amount you mentioned from any investor.
Please provide more information so we can help you get in touch with the correct business as it is not ChargedUp that you should be contacting.
Thanks,
ChargedUp
Do not use these machines
Do not use these machines. Mine is still charging me since Saturday and I've had one email to say something will be done.. and then nothing!! Where is the customer service? I want a full reimbursement of any funds taken from my account. If I am not contacted I will be taking this further.
22 octobre 2022
Avis spontané
Réponse de ChargedUp
Hello Rachel,
We apologise for any inconvenience caused by this, we have issued a full refund for this transaction. If you have not received this, please email usersupport@chargedup.green
Apologies once again for any inconvenience.
Team ChargedUp
Not good
For a tech company, the app should have troubleshooting options. Paid £2 for the hour. Pack didn’t work. Can’t do anything but send an email?!
I paid £2 simply to be irritated and ended up with a dead battery shortly thereafter.
20 octobre 2022
Avis spontané
Réponse de ChargedUp
Hello Laura,
We apologise for any inconvenience caused by this, we issued a refund the very next day (21st October). If you have not received this, please do let me know.
We are in the process of upgrading all of our phone charging stations to avoid issues like this from happening again.
Thanks,
ChargedUp
Honestly do not waste your money
Honestly do not waste your money. This is a scam. They will charge you either per day or per hour and the battery pack will not work! There is no one to contact immediately, only via email.
15 octobre 2022
Avis spontané
Réponse de ChargedUp
Hi Bianca,
We are sorry for the inconvenience caused by this. However, we would of course refute the idea that our service is a scam.
We cannot find any correspondence from you in our support email inbox, please can you email usersupport@chargedup.green and we will organise for a refund to be issued.
Many thanks,
ChargedUp
Great idea in principle
Great idea …. Terrible execution!
Used this as my phone was about to die and needed to be able to accept a call from someone I was meeting. Took battery pack out of machine after it took
a £20 deposit from me via Apple Pay. When I returned the charger to the bank the stress began! Machine gave me no instructions on what would happen and just said Apple Pay was not working. It didn’t acknowledge the pack had been returned to the unit. All I could see on my bank app was I’d been charged the initial £20.. Several hours later at home I saw that the £20 charge had gone and I had been charged £4 thankfully but it was at the time very intrusive on my evening as I spent a lot of time trying to get the machine to work.
It’s seems to say on these reviews that you need an app. I didn’t have one and machine didn’t tell me I needed one. They def need to give clearer instructions for how it works on the station itself. No one at the pub where it was stationed knew how it worked either. It took a lot of my time trying to find out.
10 octobre 2022
Avis spontané
Réponse de ChargedUp
Hi Carol,
We're very sorry for the lack of clarity around how to use our product and any distress this caused you.
We are currently in the process of updating our entire network of over 1,000+ venues to our new stations that feature built-in card readers. The aim of this is to make our product easier to use and simpler to understand.
Unfortunately, as your review highlights, we are experiencing some teething issues with this. However, we are taking all feedback on-board to make improvements.
We apologise once again for any inconvenience this has caused you.
Team ChargedUp
This is a scam
This is a scam. They owe me money and have made their live chat defunct and won't reply to their emails. Currently looking at raising a formal claim.
Their "upgrade " just means that you will never get a confirmation for your rental time and when you return the power bank and you will be getting overcharged and no one will respond to you. The app told me of a place near me that It said was open to return my power bank. I returned my powerbank but got no confirmation but as my power bank wasn't moving out of that slot, There was nothing I could do and I had to go to work and I had relied on the app, and the
Kindness of a security guard who director me to the return station.
For a service that charges you an hourly rental, if you don't have customer support that replies promptly (I haven't had a single email that has taken steps towards addressing this issue), you are clearly doing everything in your power to squeeze out money in the way that a scammer does. Really shameful.
I've had negative experiences before but this takes the cake as they completely refuse to provide me with my consumer knowledge as is my right, and a refund for overcharging me for their mountain of faults.
6 octobre 2022
Avis spontané
Réponse de ChargedUp
Hi India,
We are incredibly sorry for the negative experience you had with us recently.
We are currently in the process of replacing all of our old charging stations with our new model and going through a transition period as a business. The reason we are doing this is to make the renting process easier, simpler and more reliable for our users.
We appreciate right now that this is no condolence to you but we just wanted to give you the context as to why you experienced so many issues.
We are working on steps to make sure these issues do not happen again but we refute the claims that we are purposely trying to take more money from you than advertised.
However, I can confirm that we did indeed issue you a refund within 24 hours of receiving your initial email to our support team.
We apologise again for any inconvenience and distress that you may have experienced.
Team ChargedUp
Their service is shocking, not worth your time
Their service is shocking. '1 minute reply' sure you replied after 45 hours and with a copy paste of 'we're changing system so please email'
Charging stations are new but there is also old ones, if you get an old charger you can't return it until you find one, and the app obviously doesn't tell you which are new which are old.
On top of that, the available slots are completely wrong.
Do not use it, it's not worth the hassle. Asking for a full refund for my time being wasted and having to go to 6 different 'stations'.
3 octobre 2022
Avis spontané
Réponse de ChargedUp
Hi Simon,
We apologise for any inconvenience and distress we caused you.
As you mentioned, we are in the process of upgrading our entire network to our new charging stations that in the end, will make the rental process simpler and easier.
However, this does not excuse the extra inconvenience you have been caused as a result.
We will of course refund you any surplus charges that occurred as a result of this.
If you have not already, please email us usersupport@chargedup.green and we will be happy to help.
Team ChargedUp
Chargerdup los mejor que está llegando…
Chargerdup los mejor que está llegando a Colombia ojalá y no nos defraude
8 septembre 2022
Avis spontané
Awful service
Awful service - “bought” a £30 one off charger 28th May only to find that unit would not unlock and give me my purchase device.
I immediately went online on the “chat “chat to complain, apparently there are faulty units with no indication
I’ve been promised a refund despite many screenshots of payments, now 26th of June and still waiting, awful customer service
26 juin 2022
Avis spontané
Réponse de ChargedUp
Hi T Mchugh,
We are very sorry to hear that this was the case. We can confirm that this has now been refunded.
Apologies for the delay.
Thanks
Scam.
Scam.
Charged for half an hour at The Euston Flyer pub in London. Was clear I didn’t have a clue what to do with it as the barman had to do it all for me. I then return it to him and 50 hours later it’s on £14 and telling me I will be charged £30 if the charger isn’t returned.
An absolutely disgrace and scam. In these instances if a power bank is truly “lost”, then the charge should come from the pub they work with.
I imagine this has happened to thousand of others.
2 juin 2022
Avis spontané
Réponse de ChargedUp
Hi Charlie,
We are so sorry that you have had such a negative experience with us. We are currently in the process of adding in frequent reminders as how to use our service throughout the app experience. This should help prevent instances like this occurring in the future.
I would clarify that it is the responsibility of the user to return the power bank once they have finished using it, not venue staff. This is outlined in the onboarding process when signing up to use our service. Our pricing structure & process is also made clear in the app before a rental is started.
However, as mentioned above, we are making changes within the app to avoid instances like this happening again in the future.
Further, if you feel you have been wrongly charged you can contact our customer support team for a refund.
Many thanks & apologies again.
ChargedUp
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