Product was literally nothing like the photo and took a long time to arrive. Trying to return and no one will answer my email. Another drop ship scam.
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Lisez les avis des autres
Purchased the Claire lace top in XL. Quality is genuinely shocking, even shein is better. Pictures on website are misleading and inaccurate. Sizing was totally off, I am a UK 12 and the top was ridicu... Voir plus
I got the kaye top and just wore it out last week! I’m super happy with the purchase and would definitely buy again. No complaints, it’s super comfy super cute and not too tight around the neck which... Voir plus
L'entreprise a répondu
SCAM WEBSITE Do not order from here ever. You will not receive the items being advertised. Ordered Black Suede Fringe Pants, and the items arrvied in 100% polyester and did not resemble the photo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
London based women's fashion brand shipping your favorite pieces worldwide.
Coordonnées de contact
10385 San Sevaine Way, 91752, Jurupa Valley, Etats-Unis
- info@charliesuede.com
- charliesuede.com
1,8
Bas
87 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Réponse de Charlie Suede
Hi Salome,
I’m really sorry to see this. We understand how frustrating it can feel if something with an order or delivery didn’t go as expected. That’s never the experience we want anyone to have.
If there’s an order behind this review, please reach out to us at info@charliesuede.com
with your order number or the email used at checkout so we can look into it properly. If something went wrong with the shipment or the item, we’ll make sure a clear solution is arranged for you.
lisa, Charlie Suede
Wouldn't touch this brand with a 10 foot pole.
Terrible quality.
Ordered polka dot shorts I saw on TikTok. $60 I'll never get back. Seams coming apart and (way worse than) Shein quality. Not like advertised. Do not buy.
22 janvier 2026
Avis spontané
Réponse de Charlie Suede
Dear Erin,
Thank you for sharing your experience. This is definitely not the quality standard we aim to deliver, and we’re sorry to hear the shorts didn’t meet expectations.
If the seams are coming apart or the item arrived in poor condition, we’d really like to make this right for you. Please reach out with your order number and a quick photo of the issue so we can review it and arrange a replacement or refund for you.
Charlie Suede
This company is absolutely ridiculous
This company is absolutely ridiculous, I ordered on the 1st of feb and it is now march 1st and I still haven’t recieved my order or had any shipping updates. Their customer service team is extremely unhelpful and from other reviews I’ve read the quality isn’t much better than their customer service team is. I would NOT recommend buying anything from this website. Steer clear!!!
1 mars 2026
Avis spontané
Réponse de Charlie Suede
Hey,
We’re really sorry to hear about your experience and understand how frustrating it is to be waiting this long without clear shipping updates.
Orders can occasionally take longer than expected due to shipping carrier delays, but we definitely want to look into this for you and make sure your order is properly tracked and resolved. Please send us your order number so we can check the status right away and provide a clear update.
You can contact us here: info@charliesuede.com
Charlie Suede
I loved my order from here
I loved my order from here! It’s great material and the sizing was accurate! Shipping also came pretty quick I would recommend ordering from them!
11 février 2026
Avis spontané
Réponse de Charlie Suede
Thank you!
This is a crap company
This is a crap company. Do not buy from them. I waited months for my item to arrive. It’s probably the worst quality item I’ve ever seen. They refused to give me a refund and adhere to their return policy. So here I am at least trying to prevent others from making the same mistake of buying here.
1 décembre 2025
Avis spontané
Réponse de Charlie Suede
Heyy Julia,
I’m really sorry you had to wait months for your order and then felt completely let down by the quality, especially when you were expecting something nice <3 I completely understand your frustrations.
About refunds: we do follow our return policy, but I saw your order was delayed and outside the regular shipping timeline.
That's why I've processed a full refund on your order #14005 from 8 October 2025.
Hugs,
Yasmin, Charlie Suede
HORRIBLE HORRIBLE SCAM NEVER SENT ME MY…
HORRIBLE HORRIBLE SCAM NEVER SENT ME MY ORDER!!!!! WORST BRAND EVER PLEASE DO NOT ORDER!!! JUST TOOK MY MONEY. going to have to take further action to get my money back
9 février 2026
Avis spontané
Réponse de Charlie Suede
Hey Carolina,
I’m really sorry you’re dealing with this, and I totally understand why you’re angry <3
I checked on your order #17357, it's currently being shipped to New Orleans LA 70118
United States
Your order is delayed because it was held by customs. We're so sorry for this. Unfortunately this happens from time to time with delays as a result. If it doesn't arrive within 5 days we will reship your order free of charge.
Kind regards
Yasmin, Charlie Suede
Charlie Suede Unreliability
I ordered a top on January 22nd from their online website that I found linked on tik tok. I used the form of tracking through the SHOP app which is always very reliable in showing where the package is. After about 1-4 days the package had not moved at all and i was getting no updates on shipping. I reached out to their helpline , and they responded and “assured” me that my package had a delay in shipping and would be on the tracker in 1-3 days it is now February sixth. I emailed them again they responded a while later and gave me a tracking number that made no sense. I responded and asked for a valid tracking number and have still not received one. I am very disappointed in this service.
6 février 2026
Avis spontané
Réponse de Charlie Suede
Hi Quinlyn,
I’m really sorry you’ve been left confused and waiting like this. I completely understand why you’re disappointed.
Sometimes a label gets created before the parcel is fully scanned into the courier system, but you should still be given clear, valid tracking and proper updates.
It seems like your order has been in transit for longer than normal now, we can't really control this but I'm processing a reshipment for you today.
Hugs,
Yasmin, Charlie Suede <3
DONT BUY
This is a 0 star. Bought an item, the dress looked nothing like the way it was shown and described on the internet, I got some cheap thing. Especially for what I paid for extremely disappointing. I also paid for expedited 1 day shipping, I waited weeks for the item. This isn’t right, and this website needs to be shut. They didn’t want to return my money, and they wanted me to ship the item back which idc about bc Im not gonna wear that and was planning on shipping back to them but they didn’t even provide me with no shipping label and wanted me to figure it all out by myself and pay even more for those shipping expenses and getting the label when I already spent enough on things I didn’t even end up getting correctly.
9 janvier 2026
Avis spontané
Réponse de Charlie Suede
Hi,
I’m really sorry you went through all of this, I completely understand why you’re upset.
About returns: we don’t automatically include prepaid labels, but when an item isn’t as described or there’s been a serious delay, we should be helping you clearly and fairly, not leaving you to “figure it out” alone.
Please send us your order number as I wasn't able to locate your order on name alone. If your item was defect we can either reship it or refund your order.
Hope this helps.
Kind regards,
Emma, Charlie Suede
DO NOT ORDER FROM THIS BRAND
DO NOT ORDER FROM THIS BRAND. It's been nearly two weeks since I placed my order (I paid an extra $20 for "priority shipping") and I still haven't received any kind of shipping confirmation or tracking number. I have emailed the brand multiple times, with them often ignoring me and making up fake excuses as to why my order has not arrived, when clearly it has not even left the warehouse. Honestly such a waste of money and time, avoid this company at all costs as they do not care for the individuals who purchase from them. I paid for priority shipping as I am leaving the country next week, and figured if the standard shipping estimates 6-10 days, my "priority" order should arrive before, or at least within, that timeframe. I expect they will provide an AI response to this review as they have done with all the others. GIVE ME MY REFUND.
27 janvier 2026
Avis spontané
Réponse de Charlie Suede
Hey Ruby, I'm so sorry to hear this.
I've tried to find your order by typing in your name into our backend system, but I couldn't find it. Is there any way you could send this information to us?
We also do support through Instagram.
Normally, your items should indeed arrive faster than this. We'd love to still reship your package to your new address to make this right.
Kind regards
Tash
Great products and great customer…
Great products and great customer experience!
16 janvier 2026
Avis spontané
Réponse de Charlie Suede
Thank you! <3
HORRIBLE COMPANY
HORRIBLE COMPANY! they won’t ship your order until you harass them on email, and they won’t give you a return until you harass them for over a month. The clothes are cheap and shitty, never order from this scam of a company.
7 janvier 2026
Avis spontané
my sister adores the cut out dress
my sister adores the cut out dress, was a gift for christmas
25 décembre 2025
Avis spontané
Réponse de Charlie Suede
Thank you so much!!
Absolute scam
Absolute scam. Haven’t received my order in two months and they do nothing but lead me on with AI responses. Do not buy from there!
16 décembre 2025
Avis spontané
Réponse de Charlie Suede
Hi Miriam,
I've looked into your order and saw it was delivered quite a while ago.
We always try to ship out items fast, but after we ship it out, there's physically, nothing we can do anymore. Sometimes, the shipping carrier will experience delays, which causes your order to arrive later.
Here's your tracking link: https://cjpacket.com/?trackingNumber=CJPBAK6211504884YQ
Again, we're so sorry for this delay and hope that you will give our website another chance <3
Merry Christmas 🎄
Hugs,
Emma - Charlie Suede
I too have had trouble getting my item shipped
I have also had trouble getting my products shipped. I fear my gifts will not arrive in time for Christmas at this rate. No communication. Their website says shipping within 4 days and it has been over 2 weeks for my purchase with no shipping notification. Buyer beware.
Order #15483
16 décembre 2025
Avis spontané
Réponse de Charlie Suede
Hey Ann,
I’m sooo sorry about this, especially right before Christmas. Totally understand your disappointment. That’s not the experience we want for you at all.
For order #15483, we’re going to check this immediately and make sure you get a clear update today. If it hasn’t actually left yet, we’ll either ship it out with priority or offer you a refund, whichever you prefer.
Just send a quick email to info@charliesuede.com
with “Order #15483 – Urgent” in the subject and tell us:
if you still need it for Christmas, and
your preferred option (priority ship or refund).
We’ll take it from there <33
Hugs,
Emma - Charlie Suede <333
Doesn’t allow refunds
Doesn’t allow refunds - this company is a total scam. The clothes are also horrible quality and not at all as advertised.
Order number #14881
12 décembre 2025
Avis spontané
Réponse de Charlie Suede
Hey Anna,
I’m really sorry you’re feeling this frustrated, and I hate that the item didn’t meet your expectations <3
Just to be super clear: we do allow refunds/exchanges on eligible returns (unused/unworn, tags on, within our return window). Items that were marked discounted/final sale aren’t refundable, but if something arrived incorrect or faulty, we’ll fix it right away.
For order #14881, here’s the quickest solution:
Please email info@charliesuede.com
and we’ll reply with the exact next step for your order (refund return, exchange, or a quality issue resolution if it’s not as advertised). If you can, attach 1–2 photos showing what looks off, it helps us judge it instantly and handle it faster.
Hugs,
Emma, Charlie Suede <33
Quick response from Customer Support.
3 décembre 2025
Avis spontané
Réponse de Charlie Suede
Hey Tharra,
Aww thank you sooo much for leaving this <3 We’re really happy our customer support could respond quickly and help you out.
Hugs,
Emma, Charlie Suede <33
SCAM
I attempted to order one item and the checkout process deceptively added multiple items without clear confirmation, bringing my total to nearly $300. When I contacted the company immediately to cancel, they refused. Shipping was delayed for weeks despite paying for faster delivery. Once the items arrived, the return process became a nightmare: the return window suddenly changed from 7 days to 5, I was required to email instead of using a portal, asked multiple times to confirm which items I was returning despite clearly stating all of them, asked for photos as “proof,” told repeatedly there was “not enough information,” and then informed they do not provide return labels—only vague “instructions” that were never actually sent. They also attempted to charge a 30% restocking fee. After days of circular emails, my bank permanently refunded me via chargeback. This business operates with deceptive checkout practices and obstructed returns. Proceed with extreme caution.
6 décembre 2025
Avis spontané
Réponse de Charlie Suede
Hey Bailey,
I’m really sorry you went through all of that, I can totally see why you’d feel upset and exhausted by the back-and-forth <3
A couple of quick clarifications from our side, just so the facts are clear and you don’t feel misled:
Your order shows as paid $174.95, not ~$300. If your checkout ever looked different on your screen, we genuinely want to investigate what happened there.
We process orders very fast, so cancellations aren’t guaranteed once an order is already being handled (this is also what we state on our FAQ).
We aim to dispatch the same day / within 2 business days and then delivery depends on the courier, express affects shipping speed, but delays can still happen once it’s with the carrier.
On the return side: our policy is that eligible items can be returned for a refund/exchange within the stated window, and returns are started by email so we can help fast and correctly.
Even though your bank already processed a chargeback, we still want to close this properly and fairly. If you email info@charliesuede.com
with just “Bailey + Trustpilot” in the subject, we’ll immediately:
pull up your full thread, send the exact return instructions, and
confirm the resolution in writing so you’re not left guessing.
Hugs,
Emma, Charlie Suede <33
DO NOT buy from this company
DO NOT buy from this company. You have to keep them informed that you bought something for them to ship it. I bought an item Nov. 20th. Emailed asking for verification it shipped. Finally shipped, it's December 5th. All because I had to email them asking for shipping details and essentially, where is my item. With little remorse or ways to make it up for their error, besides "sorry." No expedited shipping, no discounts. Just "sorry." Will not shop from them again and not recommend.
20 novembre 2025
Avis spontané
Réponse de Charlie Suede
Hey Paige,
I’m really sorry you had to chase us just to get your order moving, that’s frustrating, and I completely get why you wouldn’t want to shop again after that <3
Just to clarify: you should never have to “remind” us to ship. We aim to dispatch quickly (and we do offer express options), but if your order from Nov 20 only moved after you emailed and you got almost no real help beyond “sorry,” then we clearly didn’t handle this right.
Here’s what we’ll do to make it right: please email info@charliesuede.com
with the subject “Trustpilot – shipping delay” and include your order number + the email used at checkout. We’ll immediately check the timeline, and if you paid for faster delivery and it didn’t go out in line with that, we’ll offer a goodwill solution (refund of the shipping upgrade or store credit).
Hugs,
Emma, Charlie Suede <33
I ordered a shirt from them in…
I ordered a shirt from them in September and paid for package protection. The shirt never arrived- they sent me proof of delivery which was not my house. Now, after what feels like a million emails back and forth (which included ring doorbell footage showing that the date and time they state the delivery was made never happened) they keep telling me that they need to “reach out to the shipping company for more details” but will not tell me what details they need or what exactly they are waiting for. The fact that I paid for shipping protection and this is what you get in return? They are basically refusing to give me my money back. Stay away from them.
Edit to this since the company responded and is trying to make it seem like I am not talking about the correct company. Fine, let me rephrase- I bought a top from you. There, better? I have reported this company to the BBB and FTC. Do not ever purchase from CHARLIE SUEDE LONDON.
30 septembre 2025
Avis spontané
Réponse de Charlie Suede
Hey Nat,
I’m really sorry this has turned into such a stressful mess, paying for package protection and then being shown a “delivered” photo that isn’t even your home is honestly not okay <3
Just to clear up one thing first: we’re Charlie Suede (charliesuede.com). If your purchase was made on our site, we 100% want to sort this properly with you. (And yes, our shipping protection is there to cover cases like loss/misdelivery during transit.)
Here’s the clear solution from our side:
Email info@charliesuede.com
with subject “MISDELIVERED PACKAGE – September order” and include:
your order number, and the proof-of-delivery photo the courier provided (and if you can, a screenshot of the Ring footage timestamp you mentioned).
Once we have that in one message, we’ll immediately escalate it with the courier and either resend your item or refund you based on the outcome of the carrier confirmation.
Hugs,
Emma, Charlie Suede <33
Dont trust this company
Absolutely a joke of a company. I ordered a top back in August and it took about six weeks to arrive, even though they claimed I would receive it much sooner. When the top finally arrived, the quality was terrible, so I requested a refund. They then said they would charge a 30% restocking fee, even though I barely touched the item—I have no idea why they need 30%, and on top of that they expected me to pay for return shipping.
I pointed out that I would lose nearly half of my money and that they had been unprofessional throughout the entire process. Only then did they offer a full refund, which I accepted. I sent the top back (and paid for shipping) two weeks ago and have been asking repeatedly for my refund. They keep delaying and ignoring my messages. I’ve even provided proof that the item was returned, yet they still refuse to process my refund.
This is absolutely unacceptable. They are scammers!
25 novembre 2025
Avis spontané
Réponse de Charlie Suede
Hey Mira,
I’m really sorry this has dragged on for you, waiting weeks for delivery and then getting stuck in a refund loop after you’ve already sent the return back is honestly exhausting...
Here’s the clearest way we can fix this today:
Please email info@charliesuede.com
with subject “REFUND STATUS – (your order #)” and include your return tracking number / proof of return in the same email. We’ll immediately do one of these two things (no more delays):
Confirm it’s been received and push your refund through, or
If it hasn’t reached our returns address yet, we’ll locate it with the carrier and keep you updated until it’s marked received.
Just so you’re not left guessing: once a return is received + inspected, refunds are issued back to the original payment method within 10 business days (and sometimes banks take a little longer to show it).
If you were explicitly offered a full refund in your email thread, we’ll honor that, just forward that message along with your tracking.
Hugs,
Emma, Charlie Suede <3
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