Purchased the Claire lace top in XL. Quality is genuinely shocking, even shein is better. Pictures on website are misleading and inaccurate. Sizing was totally off, I am a UK 12 and the top was ridicu... Voir plus
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I got the kaye top and just wore it out last week! I’m super happy with the purchase and would definitely buy again. No complaints, it’s super comfy super cute and not too tight around the neck which... Voir plus
L'entreprise a répondu
DO NOT BUY. I ordered a top in July and received a completely different item than what I ordered - it looked different than the pictures and the composition label showed different materials than state... Voir plus
Charlie Suede uses images from other websites and then will send you a cheap product that looks nothing like the listing. Their customer service wanted me to send back the item (at my own expense), th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
London based women's fashion brand shipping your favorite pieces worldwide.
Coordonnées de contact
10385 San Sevaine Way, 91752, Jurupa Valley, Etats-Unis
- info@charliesuede.com
- charliesuede.com
1,8
Bas
88 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Save your money, buy from an actual small business
Not only does it claim to be a London brand, whilst the garments come from china, the quality of the clothes are horrible and do not match the photos online. They’re overpriced for cheap material whilst advertising using good ones, especially for the price point. The shipping took over three weeks with “unknown delays” avoid this brand and save your money.
12 août 2025
Avis spontané
Awful quality / brand
Bought a pair of pants which look NOTHING like it was advertised. Very cheaply made, cheap fabric and construction. Highly recommend against buying from this brand.
3 août 2025
Avis spontané
Charlie suede order that hasn’t arrived
I ordered a top which I paid £10 for priority processing, after a week of no update for delivery I contacted charliesuede through their email, they contacted me back saying that the garment was in the process of being made!!! I asked to cancel my order which was subject to a 30% loss as per their policy and that the £10 processing fee couldn’t be refunded due to using a courier company and they don’t offer refunds! Definitely do not use this company!
18 juillet 2025
Avis spontané
Réponse de Charlie Suede
Dear Kate, I'm so sorry to hear this. We provide service trough, instagram and email. Answering within 1 business day. Please send us your order number so we can make this right!
NEVER buy from this company
NEVER buy from this company. The clothes took over a month to arrive. Clothes bad quality and not as shown on website. Very expensive for what you get. Customer service appalling. Have been trying to get refund for months but keep avoiding doing so. Will not give me a number to call or a managers name.I am over £50 out of pocket.
10 juillet 2025
Avis spontané
Réponse de Charlie Suede
Hey Freya! I'm so sorry to hear this. We provide help trough instagram aswell! Please let me know your order number so we can make this right!
Such bad quality and really high prices!
23 juin 2025
Avis spontané
Réponse de Charlie Suede
Hey Kiki! I'm sorry to hear this, what exactly did you not like? We strive for the best quality avoiding polyester and other lower quality fabrics as much as possible. If items are damaged we provide a full refund.
Avoid this brand at all costs
I placed a £120 order and when I requested a refund, I was told that disliking the products wasn’t a valid reason for a refund?
The items look completely different to the photos. They arrived without basic wash labels, sizing information, or tags, clearly straight from a factory, with no attention to sizing or design.
Customer service was equally disappointing (they will just ignore you).
Do not waste your money or time here. You will not get it back. Shop on Shein instead, same quality and at least you’ll get a refund!
15 juin 2025
Avis spontané
Réponse de Charlie Suede
Hey Isabelle! I'm sorry to hear your bad experience. Our items always come with a refund tag, charlie suede label, thank you card and bag. We provide service trough email and instagram. Please send me your order number so I can help you!
My order took 2 weeks to come
My order took 2 weeks to come. I ordered XS and the items were way to bigger. Refund policy does not include sales items (BE AWARE). I have requested a refund as the items do not fit and I have not had a response.
20 mai 2025
Avis spontané
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