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Noté 4 sur 5 étoiles

Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Poor customer service. It’s difficult to receive a solution for your problem when multiple employees are emailing you with contradicting inform along with AI bots. Unclear terms in their mini subscrip... Voir plus

Noté 3 sur 5 étoiles

I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunat... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'impression de photos

Écrit par l'entreprise

Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(2 224)

42 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Chatbooks makes it so easy!

Chatbooks makes it so easy to create a memory book! This is my third or fourth book.

23 juillet 2024
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Réponse de Chatbooks

Thanks so much for the review. We look forward to creating more books together!

Noté 5 sur 5 étoiles

Customer service is always fantastic…

Customer service is always fantastic here. Even if something doesn't turn out right with the book - they will always make it right! It is evident that customer satisfaction is of utmost importance to them.

9 juillet 2024
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Réponse de Chatbooks

We appreciate your being here, Valerie!

Noté 5 sur 5 étoiles

Well made 👌

Each and every book I order is done in high quality paper, looks great 👍
I recommend Chatbooks to all that asked were I got such a well made book from

23 juillet 2024
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Réponse de Chatbooks

We appreciate the kind review!

Noté 4 sur 5 étoiles

Love the ease of uploading images but….

Love the ease of uploading images. Had some trouble organizing pages and editing collage pages once I set the number of pictures per page.

23 juillet 2024
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Réponse de Chatbooks

Thank you for sharing your feedback with us, however, we're sorry for the trouble! We would love to help troubleshoot with you if needed. Please reach out via email at support@chatbooks.com, live chat, or SMS. We are always just a click away and excited to help.

Noté 5 sur 5 étoiles

Best App Out There for Creating Picture Books

This app is the best one out there for creating beautiful picture books in a snap. I have a subscription that I love and that allows me to easily create books by the month.

I've also created gift books for others. Easy. Easy. Easy. The only thing I would recommend is that Chatbooks offer more layout options for multiple pics on a page.

22 juillet 2024
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Réponse de Chatbooks

We love that your experience was a great one! #HappyChatbooking

Noté 5 sur 5 étoiles

Been a customer for years

I have been using Chatbooks for several years and service has always been great! I live far away, but it only takes a couple of weeks for it to arrive. I am very happy with it :)

18 juillet 2024
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Réponse de Chatbooks

Thank you so much for your kind review! #HappyChatbooking

Noté 3 sur 5 étoiles

Lag time in response was frustrating and cost a duplicate book.

I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunately went to print in the meantime. Frustrating. I suggested that customers be able to unlock it themselves for at least 12-24 hrs after hitting submit to avoid double payment.

5 juillet 2024
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Réponse de Chatbooks

Thank you very much for the feedback and suggestion about unlocking books. We do our best to respond to our customers within 24 hours but have been dealing with an abnormally high number of inquiries these last couple of weeks. We'll continue to do our best to offer the top-notch customer service that you deserve!

Noté 2 sur 5 étoiles

Great Product - Poor Billing Procedure

I have ordered from Chatbooks before, and was quite pleased with the product and the easy use of the software. However, I just purchased my previous creation again, as I was informed that the Chatbooks billing process was changing and I wanted to repurchase before the transition. Instead of buying a book on demand, Chatbooks is transitioning into a subscription process that charges quarterly, whether you've been building a new book or not. As I am not on the Chatbooks platform often enough to consider a subscription, I used the on-demand billing process while I still can, and will not be "upgrading" to their new billing subscription.

18 juillet 2024
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Réponse de Chatbooks

Thanks for your feedback, and we’re sorry for any disappointment our updated billing policy has caused. At Chatbooks, we always strive to deliver the best possible experience and products for our customers. We’ve fought hard to maintain our amazing Chatbookers’ current Series pricing while transitioning to a more predictable billing plan for greater transparency and ease of budgeting for you. We understand change is tough, and hope you’ll continue to use our service with the flexible billing option that works best for you.

Noté 5 sur 5 étoiles

Repeat Chatbook customer

We've loved every photo book we've ordered through Chatbooks - the books look amazing and the customer service is terrific!

15 juillet 2024
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Réponse de Chatbooks

We love that your experience was a great one! #HappyChatbooking

Noté 5 sur 5 étoiles

Chatbooks is phenomenal!

Creating and ordering my project was fantastic in every respect, plus this time a surprise discount was automatically applied! I expect the finished product will be as satisfying (perfect, actually!) as the dozens of photo products I've already received over my years as a huge fan of CB since using your wonderful service for the first time (around 2018).

17 juillet 2024
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Réponse de Chatbooks

We appreciate your kind remarks, Christopher!

Noté 5 sur 5 étoiles

Great product

Great product. Easy to use!!!

17 juillet 2024
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Réponse de Chatbooks

We love that your experience was a great one! #HappyChatbooking

Noté 5 sur 5 étoiles

The process is easy and the books…

The process is easy and the books arrived in a timely fashion. It’s also helpful to have the option to share the book with others for the purpose of collaboration.

3 juillet 2024
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Réponse de Chatbooks

Hi There! Thank you for your feedback and your support. We love that your experience was amazing! #HappyChatbooking

Noté 3 sur 5 étoiles

The website was a bit slow and not as…

The website was a bit slow and not as easy to navigate as I had hoped. I would have like to have been able to change the font and to write on the pictures

16 juillet 2024
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Réponse de Chatbooks

Thank you for sharing your feedback with us regarding the font. We're always happy to help troubleshoot navigating the website as well as adding captions if you have any trouble. Please don't hesitate to reach out to support@chatbooks.com where we're standing by to assist!

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