Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... Voir plus
L'entreprise a répondu
Poor customer service. It’s difficult to receive a solution for your problem when multiple employees are emailing you with contradicting inform along with AI bots. Unclear terms in their mini subscrip... Voir plus
I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.
Coordonnées de contact
River Run Drive 5314, 84604, Provo, Etats-Unis
- chatbooks.com
3,3
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
AI does not equal customer service!
I have printed over 30 chatbooks going back to 2017. I am a huge fan and recommend it to anyone who will listen! I have always bragged especially about Chatbooks’ customer service. However, my most recent attempt resulted in an AI-generated response that didn’t answer my question. Eventually, I got a helpful response from Chelsea. But I was so disappointed to see that something as impersonal as AI is now being used to respond. People who reach out for help want a PERSON to help. Customer service should be the absolute last place that AI is utilized. It strictly benefits the company, not the customer. Anytime over the last 7 years, I would have gladly given 5 stars. But AI is a no-go for me. Please reconsider this company-over-customer change!
17 juillet 2024
Réponse de Chatbooks
We're sorry to hear of your disappointment. We will always provide the option to surpass the bot so you can get a live person to resolve your issue if needed. Customer Service remains a top priority for Chatbooks and we do appreciate you being here.
Réponse de Chatbooks
Thank you, Leslie!
Chatbooks printed a fantastic memory…
Chatbooks printed a fantastic memory book ! A true treasure! The photo quality is great and the paper is nice and the hardbound book is solid. Love this 10 X 10 book, with room to write titles and names and personalize! Super easy to order, and a surprise presentation box made it special for gift giving.
2 juillet 2024
Réponse de Chatbooks
We're thrilled to hear you had a great experience! Thank you for the kind review.
Long time customer
I have ordered from Chatbooks for years and I have been very happy with the photo books. The customer service is very good, they are responsive and helpful.
12 juillet 2024
Réponse de Chatbooks
We appreciate your kindness!
Delight to work with
Very easy to work, excellent quality, and superb customer service
13 juillet 2024
Réponse de Chatbooks
We love that your experience was a great one! #HappyChatbooking
photo book
The process of making a photo book is simple. The quality of the printing is great.
28 juin 2024
Réponse de Chatbooks
We're happy to hear you had a great experience, thank you!
Réponse de Chatbooks
We're sorry you haven't received your book yet, Leah! I have sent you an email to get this taken care of for you. Thanks!
One of the photos did not turn out…
One of the photos did not turn out well, my baby’s face was cut off. I’m hoping to call CSR to get some clarification if it can be corrected
5 juillet 2024
Réponse de Chatbooks
Thank you for sharing your feedback with us. We're sorry to hear about your disappointment. It looks like we are in contact with you already to correct the cropping mistake and get that photo fixed! Please be sure to look through the book preview moving forward as that will show exactly how your photos will print out.
Réponse de Chatbooks
So glad you're here, Lauren!
Réponse de Chatbooks
We love that your experience was a great one! #HappyChatbooking
Great gifts!
I have purchased the mini chatbooks twice for gifts. Both were well received! I have seen the finished product too. Very well done! Definitely a great gift!!
23 juin 2024
Réponse de Chatbooks
Thank you so much for your kind review! #HappyChatbooking
So easy and user friendly!
The ease of making my first Chatbook made this experience great.
22 juin 2024
Réponse de Chatbooks
Thanks for the review, Tracie! Please don't hesitate to reach out to support@chatbooks.com to let us know what we can do to give you a 5-Star experience. We're always here to help!
Réponse de Chatbooks
We love that your experience was a great one! #HappyChatbooking
To order a month book
Well, I have been working on this for quite a while and I still can’t figure out how to order a book. I think it should be clearer.
25 juin 2024
Réponse de Chatbooks
Thanks for the review, Shirley. I have sent you an email to walk you through ordering a book. Be on the lookout! I look forward to assisting.
Book was super dark
Book was super dark. Pictures were not the same color as the actual pictures at all. They were much darker.
25 juin 2024
Réponse de Chatbooks
Thank you for sharing your feedback with us! We love that you love Chatbooks but so sorry about your experience. I have just sent you an email to take a further look into those dark photos. Thanks again!
Réponse de Chatbooks
Thank you so much for your kind review! #HappyChatbooking
I LOVE the idea of having Chat Books
I LOVE the idea of having Chat Books! I also love the back to back pics on each page of my chat books! I've ordered & received 4 of them & my pics came out really dark! That's what I don't like about my chat books!
21 juin 2024
Réponse de Chatbooks
Thank you for sharing your feedback with us! We love that you love Chatbooks but so sorry about your experience. I have just sent you an email to take a further look into those dark photos. Thanks again!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.