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Noté 4 sur 5 étoiles

Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Poor customer service. It’s difficult to receive a solution for your problem when multiple employees are emailing you with contradicting inform along with AI bots. Unclear terms in their mini subscrip... Voir plus

Noté 3 sur 5 étoiles

I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunat... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'impression de photos

Écrit par l'entreprise

Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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3,3

Tous les avis

(2 224)

42 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The Father’s Day book turned out great…

The Father’s Day book turned out great for my husband! I struggled a bit using the website from my phone, and of course when I was almost done with the book, I thought about looking for the app. The app would have made it a lot easier I think!

18 juin 2024
Noté 2 sur 5 étoiles

Did not get what I thought would be a…

Did not get what I thought would be a photo book. Each page has a black strip along the side looks awful. Also, all photos were zoomed in making the photo look like it is popping out of the page. While zoomed in photos cut off people or something. I went back to my phone to see photo that was taken by us and was not the same in the book due to whatever process you all do.
You were recommended to us from a friend and for the money we spent, I thought more than what we got for a photo book. Just very disappointed!

30 juin 2024
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Réponse de Chatbooks

I'm so sorry to hear this, Gregg. I can see that someone from our Customer Support Team is actively working on a resolution to this matter for you. We're committed to making this right. Thank you!

Noté 4 sur 5 étoiles

Overall a Positive Experience

I had trouble creating a book when using .HEIC files. They uploaded out of order and were cropped funny (not the original picture), and the thumbnails took a long time to load. I had to start over using .JPEG files and had no trouble at all. I initially reached out for help using chat, but I had to leave the queue. A person did check-in, but when I responded a Bot offered help (but was no help at all). Overall, I'm happy with Chatbooks. The glitches with format and help are why I couldn't give 5 stars.

4 juillet 2024
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Réponse de Chatbooks

Thank you for the review! We're committed to making your experience as smooth as possible and I'm sorry for the hiccups you encountered. We are always available through email at support@chatbooks.com if you'd like to speak with a representative. Please don't hesitate to reach out!

Noté 5 sur 5 étoiles

“Yearbook” for Kid

Made a book of photos from my kid’s kindergarten year & he loved it. Pretty easy to compile. My only wish is that there were a few text templates for the cover vs having to use a photo or create/upload one.

21 juin 2024
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Réponse de Chatbooks

Thank you so much for your kind review! #HappyChatbooking

Noté 5 sur 5 étoiles

Memories

What an opportunity to capture moments, memories in my life to share.

15 juin 2024
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Réponse de Chatbooks

Thank you for allowing us to print your special memories! We appreciate the review.

Noté 5 sur 5 étoiles

Very professional

Very good quality paper, pictures came out great; will definitely keep using. Also, this makes a great gift for a new mom who has everything!

6 juin 2024
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Réponse de Chatbooks

We love that your using Chatbooks as a gift- so special! Thank you, Karen.

Noté 5 sur 5 étoiles

So easy!

I love how easy it is to organize photos in Chatbooks!

29 juin 2024
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Réponse de Chatbooks

Thank you so much for your kind review! #HappyChatbooking

Noté 4 sur 5 étoiles

A cute product!

Fast, kind, professional help with Chatbooks!
A darling product that our daughter has enjoyed doing for her now 2 year old!

(Wish you had physical gift cards to wrap for someone! Not a piece of paper.)

26 juin 2024
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Réponse de Chatbooks

Thanks for letting us know that you'd like a physical gift card, Holli! You can purchase that on Amazon to receive a Gift Card in the mail to wrap up for a gift. Simply search 'Chatbooks' on Amazon. Thank you!

Noté 5 sur 5 étoiles

Book turned out great--spent to have…

Book turned out great--spent to have speedier delivery.
doing another book to correct what I did not include in this one.

10 juin 2024
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Réponse de Chatbooks

We love that your experience was a great one! #HappyChatbooking

Noté 4 sur 5 étoiles

Gorgeous photobook!

Gorgeous photobook!

I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and position of the image a bit more as they often print slightly larger than the page (even when I attempt to shrink them down) leading to information cut off along the edges.

16 juin 2024
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Réponse de Chatbooks

Thanks so much for the review, Autumn! You can adjust the size by selecting different layouts and then making sure to look through the Book Preview which will show you exactly how the book will look when printed out. If you have any trouble, please don't hesitate to reach out to support!

Noté 5 sur 5 étoiles

I'm a fan

I have used Chatbooks for years to compile yearly photo books of my kids. I am never disappointed.

9 juin 2024
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Réponse de Chatbooks

Thanks so much, Chad! We appreciate you being here.

Noté 5 sur 5 étoiles

Initially I had difficulty coming to…

Initially I had difficulty coming to terms with how to use the template properly. My questions were answered promptly and there was often someone at hand to help.
I am awaiting my first print with excitement.

24 juin 2024
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Réponse de Chatbooks

We can't wait for you to receive your book, Jill! Happy Chatbooking!

Noté 4 sur 5 étoiles

Simple design + Quality great!

I like the simple choices available. There’s no fuss or muss. You can organize photos quickly & easily! 👍
I just had trouble editing a few photos & couldn’t get the changes to stick. As well, the date change couldn’t be saved on some pages…..
Everything else is simple & straightforward.

24 juin 2024
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Réponse de Chatbooks

We appreciate you being here, Deborah! I'm sorry to hear that you had some trouble. We'd be happy to look further into this with you if you'd like to email support@chatbooks.com. Thank you!

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