Had cataract removed at Chec Ilford. Was very warmly greeted when first arrived. All staff are very professional and polite. Unfortunately Doctor was delayed by 2 hours due to train delays, but we... Voir plus
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Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Voir plus
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Although I had to wait a few minutes I was offered the opportunity to see if my enquiry could be resolved via Whatsapp while I waited. Unfortunately in this case I needed to speak to someone and was... Voir plus
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My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Coordonnées de contact
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Royaume-Uni
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Excellent
778 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
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Angela was very competent and efficient…
Angela was very competent and efficient and her patient manner helped me to solve the reason for my call . She understood my requirements and organised my repeat consultation, explaining the precautions to take before treatment . I am extremely happy with this service.
14 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your fantastic review. We’re pleased to hear that Angela provided an efficient and professional service while taking the time to fully understand your requirements. Ensuring patients feel informed and supported is extremely important to us, and we're delighted that Angela's care and guidance left such a positive impression. We will make sure your lovely feedback is passed on to her.
Mike was really friendly and helpful…
Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their systems were down so it would be great if they could disable the phones when the system is down to save all the waiting and faff. But overall recommended!
13 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your review and for recommending CHEC. It’s wonderful to hear that Mike made such a positive impression and provided excellent support during your call. We’re also grateful for your constructive feedback regarding the phone service when our systems were down. We understand how frustrating this must have been and will ensure your comments are shared with the relevant teams as we continue to improve our patient experience.
I was treated with kindness and…
I was treated with kindness and everyone was extremely efficient
12 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for sharing your experience with us. We are delighted to hear that you were treated with kindness throughout your journey and that our team provided an efficient service. Delivering compassionate, high-quality care is at the heart of what we do, and it's wonderful to know this was reflected in your experience
Friendly & helpful person on the…
Friendly & helpful person on the reception (Dianne), unfortunately, a bit of a wait to be answered as busy dept.
13 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to leave your feedback. We're pleased to hear that Dianne was friendly and helpful when you arrived. We also appreciate your comments regarding the wait time to be answered. While our teams can be very busy at times, we understand that waiting can be frustrating and are continually looking for ways to improve the patient experience - like our new Call back option. Thank you for sharing your thoughts with us
Excellent service
Excellent service. Used Chat for the first time, chatted with Saudah Atcha who was friendly, efficient and very polite. I managed to book 2 appointments in no time at all. Thank you for providing a very easy to use system.
13 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear that you found our chat service easy to use and that Saudah Atcha provided such excellent support. Making it simple and convenient for patients to manage their appointments is incredibly important to us, and we're delighted that you were able to book both appointments with ease. Thank you for taking the time to share your experience, and we'll ensure your lovely feedback is shared with Saudah
Very efficient and polite!
13 octobre 2026
Avis spontané
Your employee (Robin) phoned me back…
Your employee (Robin) phoned me back very quickly, was polite and helpful and offered to send me an email confirming my appt and details of the procedure (YAG). I had not received this after booking my appt.
A very pleasant young lady. Thank you.
13 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear about your positive experience with Robin. It’s wonderful to know that she was quick to return your call, helpful in confirming your appointment details, and took the time to offer further information about your YAG procedure. Thank you for your lovely feedback. We'll ensure your kind words are shared with Robin and the wider team.
Angela was excellent in helping us.
Angela was very nice friendly very helpful and didn't rush me and was able to understand all the conversation . Both husband and myself was very impressed with her and not rushed in the conversation and grateful for her help thanks Angela 👍
13 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your wonderful feedback. We're delighted to hear that Angela was friendly, patient, and took the time to fully understand your needs without making you feel rushed. It's especially lovely to hear that both you and your husband were impressed with the service she provided. We will be sure to pass your kind comments on to Angela, who will be thrilled to receive such positive feedback.
I spoke to Angela Turner & she was…
I spoke to Angela Turner & she was extremely helpful & professional.
Angela sent me my letter by email & managed to book me 2 appointments one after the other at my preferred location.
I haven’t been able to access the patient portal for months & have reported this several times, I’m hopeful that this time it will be sorted.
13 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Angela provided a professional and helpful service, and that she was able to email your letter and arrange two appointments consecutively at your preferred location. We'll be sure to share your kind comments with her.
We also appreciate you highlighting the difficulties you've experienced accessing the patient portal. We're sorry for the inconvenience this has caused and hope that the issue is resolved for you as quickly as possible. Thank you again for your feedback and for choosing CHEC
Dealt with Amanda Whittle who was very…
Dealt with Amanda Whittle who was very good and gave all the information needed. Booked appointment with no hassle of waiting on phone line, fab service
6 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear about your positive experience with Amanda Whittle. Providing clear information and making it easy for patients to book appointments is something we strive for, so it's wonderful to know Amanda delivered this for you. Thank you for taking the time to share your feedback, and we'll ensure your kind words are shared with her
Outstanding results and exceptional, reassuring care!
I have had a fantastic experience with CHEC. The doctors are truly exceptional. Although I experienced some side effects following both of my cataract surgeries, the follow-up care was excellent. The team answered all of my questions thoroughly, explaining everything in a way that was easy to understand. I left every single appointment feeling completely confident. I especially appreciated that no one minded when I pulled out my long list of questions at each visit!
As they were operating on my eyes, I actually checked their practices against NICE guidelines. Not only was their care completely on par, but the booklet they provide even includes the recommended NICE guidelines, which gave me immense peace of mind. Their patient portal is also great, making it incredibly easy to view and download appointments, patient letters, and GP correspondence.
The results of the operation are outstanding. What I thought were magnolia-painted bathroom walls are actually pure white! The clarity is amazing. Thank you, CHEC, for giving me clear vision, and thank you to every doctor I saw and other individual staff members. I only wish I could remember all of your names to thank you individually!
The dates of experience start from April 21st 2026 for my first appointment to the present
Thank you Wendy Powell Chec Patient coordinator
21 avril 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share such a detailed and wonderful review of your experience with CHEC. We are delighted to hear that the care you received throughout your cataract treatment journey was of such a high standard and that our clinical teams took the time to answer your questions thoroughly and ensure you felt informed and confident at every stage.
It's particularly pleasing to hear that the follow-up care and patient portal helped provide reassurance and support throughout your treatment. We understand how important it is for patients to feel empowered and fully informed, and we're glad our teams were able to meet those expectations.
Most importantly, we're thrilled to hear about the excellent outcome of your surgery and the difference it has made to your vision. Your comment about discovering your walls were actually white certainly brought a smile to our faces! Thank you for your kind words and for placing your trust in CHEC. We will ensure your feedback is shared with our teams.
Excellent so far
Was referred to CHEC by my optician and so far they have been excellent. Appointments were made very quickly and efficiently by Lauren who was very friendly and informative about what to expect from the different visits to reassure me. Hopefully the rest of the people I meet at CHEC will come up to the standard set by Lauren.
12 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear that your journey with CHEC has got off to such a positive start. Thank you for taking the time to recognise Lauren's friendly, informative, and reassuring approach. We understand that attending appointments can sometimes feel daunting, so it's wonderful to know that she helped put you at ease and ensured everything was arranged smoothly.
Your kind words mean a great deal to us, and we'll make sure Lauren receives your feedback. Thank you for choosing CHEC, and we look forward to supporting you at your upcoming appointments.
I had terrible trouble with the Portal…
I had terrible trouble with the Portal it just wasn't complying. I needed to speak to someone human.I was so lucky that Angela Turner answered my queries and immediately solved my issues in a friendly and understanding way. Problems solved with kind professionalism.
12 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share your experience. We're sorry to hear that you encountered difficulties using the patient portal, but we're delighted that Angela Turner was able to step in and resolve the issues quickly for you. Providing friendly, understanding, and professional support is exactly the standard we strive for, and we're pleased that Angela was able to turn a frustrating situation into a positive one. We'll be sure to pass your kind comments on to her.
Live chat with Hayley
Hayley answered quickly and was polite and courteous, plus she managed to speedily understand the issue and resolve it in a practical way. It helped to relieve a slightly stressful query. Thank you.
12 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your kind feedback. We're delighted to hear that Hayley was able to assist you so quickly and provide a polite, courteous service. It's wonderful to know that she understood your query, resolved it efficiently, and helped ease what had been a stressful situation. We'll be sure to share your lovely comments with Hayley and the wider team.
Dianne Johnston - An absolute star!
I have spoken to Dianne Johnston on several occasions and I cannot recommend her highly enough. She is kind and understanding, a good listener and has an excellent telephone manner that puts you at ease. She has helped me enormously with my appointments giving me peace of mind at a very stressful time. She is a credit to her profession. With so many awful experiences trying to make phone appointments in the past, it’s a huge relief to know there are still people out there willing to listen and help you.
8 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to leave such heartfelt feedback. We are delighted to hear about the exceptional support you received from Dianne Johnston. Her kindness, patience, and ability to listen and understand our patients' needs are qualities we greatly value, and we're so pleased that she was able to provide reassurance and peace of mind during a stressful time.
Your comments about Dianne being a credit to her profession mean a great deal to us. We will ensure your wonderful feedback is shared with her and her manager. Thank you for choosing CHEC and for recognising the difference that compassionate care can make.
Great service
Went above & beyond to align a couple of family appointments so we could attend together. Thank you.
9 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your kind feedback. We're delighted to hear that our team was able to help coordinate your family appointments so that you could attend together. We understand how important convenience and support can be when attending appointments, and we're pleased we could assist. Thank you for taking the time to share your experience with us.
Chat service works
I was able to explain my problem and resolve with it easily with assistance from Saudah Atcha.
The telephone was going unanswered and had been trying to call since beginning month so was sceptical of the chat but was proved wrong.
9 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for sharing your feedback. We're delighted to hear that Saudah Atcha was able to help you resolve your issue quickly and easily through our chat service. Providing accessible and efficient support is important to us, and we're pleased that Saudah was able to turn your experience into a positive one.
We also appreciate your comments regarding the difficulty you experienced getting through by telephone. We understand how frustrating this can be, and we're glad that our chat service was able to provide the assistance you needed. Thank you for taking the time to share your experience with us
Started of poor, finished good.
My initial experience at booking my Cataract removal appointment was poor. I rang the number for booking surgery 0344 264 4160. The message advice given was to logon to a link sent on a WhatsApp message where I would be able to make an appointment on the CHEC portal. I logged onto the link and created a profile but there was nothing to indicate I could make an appointment for surgery. I tried this several times without success. I again rang 0344 264 4160 and this time decided to wait for a reply. I waited for several minutes before I was offered the option for a call back which I accepted. At this point I was very frustrated with the service provided. However the call changed everything. I was dealt with by Tayyibah who was friendly, efficient and professional. She explained everything clearly and we managed to agree on an appointment date time and venue.
9 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share your experience with us. We're sorry to hear about the difficulties and frustration you encountered when trying to book your cataract surgery appointment through the portal and telephone service.
That said, we're delighted to hear that Tayyibah was able to turn your experience around. Providing clear, friendly, and professional support is something we strive for, and it's wonderful to know that she took the time to explain everything thoroughly and help arrange an appointment that suited your needs. We will be sure to pass your kind feedback on to Tayyibah and her manager. Thank you for choosing CHEC, and we wish you all the best with your upcoming treatment.
Professional and to the point
Professional and to the point! Purpose of the call clearly stated and new appointment made with clarity. Thank you CHEC.
12 août 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear that your experience was a positive one. Clear communication and efficient service are incredibly important to us, and we're delighted that your appointment was arranged with ease and clarity. Thank you for taking the time to share your feedback, and we look forward to supporting you throughout your journey with CHEC.
5 star service
What an amazing experience. After sending an email, late last night, today i received a call from a wonderfull lady Wendy with regards to my mothers recent visit to CHEC.
After a quick discussion, Wendy booked my mum in for an eye test that same afternoon, and also brought her follow up apointment with the eye specialist to the following day. It could not get any better than that. Thank you Wendy, and everyone else involved.
8 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share such wonderful feedback. We are delighted to hear about your positive experience and the support Wendy provided following your email. It's fantastic to know that she was able to arrange an eye test for your mother on the same day and bring her follow-up appointment forward, helping to ensure she received prompt care and attention.
We'll be sure to pass your kind comments on to Wendy and the wider team. Thank you for recognising their efforts, and we wish your mother all the very best with her ongoing care.
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