Had cataract removed at Chec Ilford. Was very warmly greeted when first arrived. All staff are very professional and polite. Unfortunately Doctor was delayed by 2 hours due to train delays, but we... Voir plus
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Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Voir plus
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Although I had to wait a few minutes I was offered the opportunity to see if my enquiry could be resolved via Whatsapp while I waited. Unfortunately in this case I needed to speak to someone and was... Voir plus
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My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Coordonnées de contact
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Royaume-Uni
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Excellent
779 avis
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5 star service
What an amazing experience. After sending an email, late last night, today i received a call from a wonderfull lady Wendy with regards to my mothers recent visit to CHEC.
After a quick discussion, Wendy booked my mum in for an eye test that same afternoon, and also brought her follow up apointment with the eye specialist to the following day. It could not get any better than that. Thank you Wendy, and everyone else involved.
8 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share such wonderful feedback. We are delighted to hear about your positive experience and the support Wendy provided following your email. It's fantastic to know that she was able to arrange an eye test for your mother on the same day and bring her follow-up appointment forward, helping to ensure she received prompt care and attention.
We'll be sure to pass your kind comments on to Wendy and the wider team. Thank you for recognising their efforts, and we wish your mother all the very best with her ongoing care.
Getting through - nightmare
Far, far too long to answer phone, also too long from reception to person dealing with problems. BuT FROM THEN ON 5STAR - EXCELLENT
8 octobre 2026
Avis spontané
Réponse de CHEC
We appreciate your honest feedback and are sorry that you experienced delays reaching the appropriate team. We understand that waiting can be frustrating, which is why we offer a callback option to allow patients to retain their place in the queue without remaining on hold.
That said, we're thrilled to hear that the support you received afterwards was worthy of a 5-star rating. Thank you for recognising the efforts of our team, and we're delighted that we were able to provide an excellent service once we connected with you
Appointment booking difficulty
Attempting to make an appointment was frustrating due to online option not working for my case and telephoning just ended in an endless queue to speak to a human. Fortunately the situation was rescued by the online chat option where Amanda Whittle quickly made the necessary booking for me. CHEC is a very good community service option and deserves all necessary support.
8 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share your feedback. We're sorry to hear that you experienced difficulties using the online booking option and found it challenging to get through by telephone. We understand how frustrating this can be. For patients who are unable to remain on hold, we do offer a callback service to help make contacting us more convenient.
We're delighted, however, that Amanda Whittle was able to quickly assist you through our online chat service and arrange the booking you needed. Thank you for your kind words about CHEC and for recognising Amanda's support. We will be sure to pass your feedback on to her.
Excellent Service
Mike was kind, friendly, and professional. He solved my problem and also helped with new appointments. Excellent service.
7 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your wonderful feedback. We're delighted to hear that Mike provided such kind, friendly, and professional support. It's great to know that he was able to resolve your issue and assist with arranging your new appointments, making the process as smooth as possible. We'll be sure to pass your kind comments on to Mike and the wider team.
An Excellent Experience
Spoke to Tayyibah who was very helpful. Sorted out a change of home address & then booked an eye appointment in my new locality. Very easy & straightforward, with great service from Tayyibah.
All in all, an excellent experience.
7 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear that you had such a positive experience. It's fantastic to know that Tayyibah was able to quickly update your details and arrange a convenient appointment in your new locality. Thank you for recognising her excellent service and for taking the time to share your feedback. We'll ensure your lovely comments are shared with Tayyibah and the wider team
Got my call within minutes lady was…
Got my call within minutes lady was very helpful and polite positive experience
7 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your kind feedback. We're delighted to hear that you received a callback so quickly and that the support you received was both helpful and polite. Providing a positive and efficient experience for our patients is always our goal, and we're pleased we were able to assist. Thank you for choosing CHEC
Difficulties in contacting CHEC to book or alter an appointment.
The person who called me back was excellent and most helpful in resolving the issue I had.
However I’m meant to have a Glaucoma assessment every 6 months, which was due on the 16th October 2026, and the first appointment I was offered was 6th January 2027 (3 months after it was due).
My understanding of my condition is that it has to be regularly monitored as it can deteriorate very quickly if it goes unnoticed for any length of time.
I normally go to Stratford upon Avon for my checkups, however this time it didn’t appear as an option so I chose Heathcote, Warwick as my closes alternative venue.
My new appointment, I’ve just made following a callback, is 13th October 2026 but means a longer drive to Redditch.
I don’t mind driving further away if it means keeping to my 6 month timeline, but please give me the option to choose whether I’d rather have a longer drive or wait an additional 3 months for these appointments in future.
Finally CHEC have become extremely difficult to get in touch with when something like this happens as the phones aren’t answered and you can be left waiting a long time to get through. If you had an email (or similar) system available for patients it would be far better and less frustrating for me and all the other patients.
7 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your feedback. We’re really pleased to hear that our team member was so helpful in resolving your appointment.
We completely understand your concerns about the timing of your glaucoma review, and we’re pleased we were able to find you an earlier appointment in Redditch, although we appreciate the additional travel involved.
We’re sorry you experienced difficulty getting through by phone. We do also offer live chat on our website, our call-back service which prevents you waiting for a call to be answered and a customer services inbox as alternative ways to contact us, which can be particularly helpful during busy periods.
Thank you again for taking the time to share your experience and feedback.
Admin shake up needed..
Just taken over arranging appointments for my elderly parents but didn't realise what a long winded process it would be...until the lovely Wendy sorted everything out for me!
20/ 30 mins on hold , email works better and wendy phoned me in the end which was much appreciated.
Mums appointment was long overdue which was flagged up by her local opticians, shame they dont send letters any more as parents are very old school, dont use mobile or read texts..
Also a shame they couldn't seem to book an appointment at the desk for next time, say they will contact you in due course, you just have to hope that the date they send will be convenient otherwise you have to go though the painful process of cancelling and rearranging.
Can't comment on the clinic appointment itself as this will be the first time I will have taken my parents, hopefully everything will go smoothly.
To summarise, admin definitely needs a bit of a shake up , but speaking to wendy was a joy, she was so helpful, even arranged follow up appointments for both my parents while she had me on the phone, so thank you.
5 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Wendy was able to help and make the process easier for you, particularly in arranging the follow-up appointments for both of your parents. We’ll be sure to pass your lovely comments on to her.
We’re sorry, however, that you experienced such a lengthy wait and that the booking process felt unnecessarily difficult. We completely understand that arranging appointments on behalf of elderly parents can be challenging, particularly for those who don’t use mobile phones or text messages. We do offer a free call back service to prevent any lengthy wait times on our phones which can be requested as soon as you dial our line.
We hope your parents’ upcoming clinic appointments go smoothly and that they receive the care and support they need. If you need any further assistance, please don’t hesitate to contact our Customer Services team at customerservices@chec.uk.
Thank you again for your feedback, and especially for recognising Wendy’s kindness and helpfulness.
had to rebook a cancelled…
had to rebook a cancelled appoinment.used the online chat service. Amanda Whittle sorted it out.very easy to use.
7 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear that your appointment was successfully rearranged with the help of Amanda Whittle. Making it simple for patients to manage their appointments is important to us, and it's wonderful to know that our chat service provided a quick and straightforward solution. Thank you for taking the time to share your experience
Kirsty has been so reliable and lovely…
Kirsty has been so reliable and lovely and helped me through everything she’s an asset to your company
6 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear about your positive experience with Kirsty. Providing caring, dependable support is something we strive for, and it's fantastic to know that Kirsty was able to help you through everything you needed. Thank you for your kind words and for recognising her efforts. We'll make sure your feedback is passed on to her and the wider team
I wasn’t having a good experience until…
I wasn’t having a good experience until Angela Turner returned my call earlier this afternoon.
CHEC cancelled my appointment for November 11th which I made over a month ago. No explanation, just cancelled. I thought it would be easy using the Portal, but in fact it was difficult to link the code into my already open appointment link.. 4 times I tried, and even then to no avail.
So, I asked for a call back, as I had waited long enough for a pick-up.
Thank goodness for Angela. Knowing I had a 75mile round trip, she managed to find me an appointment to have tests and see the consultant in one visit.
Something that hasn’t been available to me for a while.
Thank you Angela, you did a great job!👏
6 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share your experience. We're sorry to hear about the frustration caused by the cancellation of your appointment and the difficulties you experienced using the patient portal. We understand how disappointing this must have been, especially after multiple attempts to manage your appointment online.
We're delighted, however, to hear that Angela Turner was able to turn things around for you. It's wonderful to know that she listened to your concerns and was able to arrange your tests and consultant appointment on the same day, helping to reduce the need for additional travel. We'll be sure to pass your kind words on to Angela, who will be thrilled to receive this recognition. Thank you for your feedback and for choosing CHEC.
Excellent 5 Star Service
Kannan from CHEC was great, so professional and patient and listened and answered all our questions relating to my husband's upcoming procedure. Kannan is a credit to CHEC, thank you.
6 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear about your positive experience with Kannan. It’s wonderful to know that he took the time to listen carefully and answer all of your questions, helping you feel confident and prepared for your husband's upcoming procedure. Thank you for your lovely feedback and for recognising Kannan's professionalism and dedication. We'll make sure your kind words are shared with him and the wider team
CHEC portals are unhelpful.
The inability to talk about one’s condition and concerns with any professional is frustrating, and it is difficult for many people to navigate online portals, especially when those portals are so limited and prone to glitches.
UPDATE:
I have had a sympathetic reply from CHEC and they appreciate the limitations of their online portal. I am reassured that I can always contact them directly by phone to get the advice and support I need.
6 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for sharing your feedback. We’re sorry to hear that you have found the portal difficult to use. We appreciate that online services are not suitable for everyone, particularly when you have questions or concerns that you would prefer to discuss with someone.
Although we continue to improve our digital services, patients can always speak to us directly. Our phone lines are available, we offer a free call-back service, and our Live Chat allows you to speak with a member of our team.
If you would like to discuss your concerns with us, please contact our Customer Services team at customerservices@chec.uk. We would be very happy to arrange a call with you and talk through your concerns directly.
We believe technology should support patient care, not replace the personal contact that our patients value. We’re always here to help.
Michael Hall from CHEC telephoned…
Michael Hall from CHEC telephoned yesturday 5th of October to arrange appointments for myself. He was a breath of fresh air, polite, professional and had a caring nature. I understand CHEC is a new service provided by CHEC to NHS patients, based in Worcester. Well done Michael, it's nice to have somone so polite on the telephone. Many thanks Duncan Williams 6th October 2026
5 octobre 2026
Avis spontané
Réponse de CHEC
Thank you so much for taking the time to share such lovely feedback. We’re delighted to hear about your experience with Michael and that he was able to make the appointment process such a positive one.
We’ll be sure to share your kind words with Michael, it’s wonderful to hear that his polite, professional and caring approach made such a difference. We’re very proud of the team we have supporting our NHS patients in Worcester and across CHEC.
I turned up for my appointment and was…
I turned up for my appointment and was quite worried about what would be happening but as soon as I got in the nurse was very friendly and soon put my mind at ease then on seeing the doctor who explained the procedure to me beforehand the place was nice and clean and the staff very professional all in all a pleasant experience
12 août 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share your experience. We're delighted to hear that our team helped put you at ease from the moment you arrived. We understand that attending an appointment can sometimes feel worrying, so it's wonderful to know that the nurse's friendly approach and the doctor's clear explanation of the procedure helped reassure you.
We're also pleased that you found our facilities clean and our staff professional throughout your visit. Thank you for your kind feedback, and we're glad your experience with CHEC was such a positive one.
My contact was Sue
My reason for contact was something outside the usual scope of requests and could not be found on the website . I was helped by Sue to find a quick and stress free solution.
A really good response
5 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your kind feedback. We're delighted to hear that Sue was able to assist you with a query that wasn't covered by our usual processes and help you find a quick, stress-free solution. Providing helpful and responsive support, whatever the situation, is something we take great pride in. We'll be sure to pass your lovely comments on to Sue and the wider team
Had my right eye completed 8 weeks ago
Had my right eye completed 8 weeks ago. I thought I might have to wait for the second eye, but CHEC were prompt and efficient and an appointment to complete my Left eye surgery is now registered by
3 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear that you've had such a positive experience with CHEC. It's great to know that, following your right eye surgery, arrangements for your left eye procedure were made promptly and efficiently. Ensuring patients receive timely treatment is incredibly important to us, and we're delighted that this has been reflected in your care. Thank you for taking the time to share your feedback, and we wish you a successful outcome with your upcoming surgery.
The adviser from CHEC
The adviser from CHEC, Nicola was extremely helpful, considerate and pragmatic in booking my appointment. Great customer service orientation.
25 septembre 2026
Avis spontané
Réponse de CHEC
Thank you for your wonderful feedback. We're delighted to hear that Nicola provided such helpful, considerate, and practical support when arranging your appointment. Ensuring our patients receive excellent service and a positive experience is extremely important to us, and it's great to know Nicola delivered this for you. We'll be sure to pass your kind comments on to her
I telephoned concerning medication…
I telephoned concerning medication prescribed and was immediately offered an appointment to see a doctor at my local CHEC. Robin sent me a message confirming this appointment. This could not have been more speedy, as my phone call was on Friday and the appointment made for the following Monday. Thanks to a brilliant team at CHEC
2 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for your wonderful feedback. We're delighted to hear that Robin was able to assist you so quickly and arrange an appointment at your local CHEC following your enquiry about your medication. It's great to know that you received confirmation promptly and that an appointment was secured for the following Monday, helping to provide the support you needed without delay.
We'll be sure to pass your kind comments on to Robin and the wider team. Thank you for recognising their efforts and for taking the time to share your experience.
ATTEMPTING TO BOOK BY PHONE:
ATTEMPTING TO BOOK BY PHONE:
Difficulty was encountered in selecting the Worcestershire venue.
Advised to retry after 23 December !!!
Only after requesting a phone call was the situation resolved.
Within 3 days from that request Rebecca Wilson called and offered a Worcestershire slot Monday 5 th in just 3 days time.
Brilliant and real ray of sunshine.
Well done and many thanks.
2 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share your feedback. We're sorry to hear that you initially experienced difficulties booking your appointment and selecting your preferred Worcestershire location. We understand how frustrating this must have been.
We're delighted, however, that Rebecca Wilson was able to step in and resolve the issue for you. It's wonderful to hear that she contacted you promptly and secured a Worcestershire appointment much sooner than expected. Your description of Rebecca as a "ray of sunshine" is lovely to read, and we'll be sure to share your kind comments with her. Thank you for recognising her excellent support.
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