Had cataract removed at Chec Ilford. Was very warmly greeted when first arrived. All staff are very professional and polite. Unfortunately Doctor was delayed by 2 hours due to train delays, but we... Voir plus
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Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Voir plus
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Although I had to wait a few minutes I was offered the opportunity to see if my enquiry could be resolved via Whatsapp while I waited. Unfortunately in this case I needed to speak to someone and was... Voir plus
L'entreprise a répondu
My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Coordonnées de contact
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Royaume-Uni
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Excellent
779 avis
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A répondu à 50 % de ses avis négatifs
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PB Newcastle under lyme
I went to M&S for a Cataract for post op. surgery, saw Nina who was very precise and professional in her examination
15 septembre 2026
Avis spontané
Tayyibah Patel was very helpful and…
Tayyibah Patel was very helpful and patient. She stayed with me on the phone until my request was dealt with.
5 stars.
25 septembre 2026
Avis spontané
Réponse de CHEC
Thank you for your wonderful feedback. We're delighted to hear that Tayyibah Patel was so helpful and patient while assisting you. Taking the time to stay on the phone until a query is fully resolved is exactly the level of service we strive to provide, and we're pleased that Tayyibah was able to support you every step of the way. We'll be sure to pass your kind comments on to her. Thank you for your 5-star review.
Claudia was very helpful and very…
Claudia was very helpful and very efficient.
23 septembre 2026
Avis spontané
Excellent service
Excellent service from
Diane Murray today. She listened to my query and couldn’t do enough to help resolve the issue. She went above and beyond! Thank you Diane, excellent customer service
23 septembre 2026
Avis spontané
Réponse de CHEC
Diane will be so pleased to hear this! It’s fantastic to know she took the time to listen, understand your query and go the extra mile to help resolve it.
Providing helpful and caring service is so important to us, and it’s lovely to hear Diane made such a positive difference to your experience. We’ll make sure your kind words are passed on to her.
Thank you for taking the time to recognise Diane’s efforts
Very professional and caring
Very professional and caring, and listened to what I had to say, jade was very helpful and got me to where I needed to go thank you .
23 septembre 2026
Avis spontané
Very professional thankyou
23 septembre 2026
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Booking process
Booking process was quick and easy. Kirsty was very helpful and friendly.
14 septembre 2026
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Booking Team
Kannan was very helpful and spoke slowly to explain about my pre assessment with the nurse and found me suitable date and time for my procedure.
22 septembre 2026
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Quality Service
From the moment the phone was answered Lauren was very attentive and understood the situation with my dad, when it was explained to her. She made the booking a pleasant and easy experience. Great service.
22 septembre 2026
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very nice lady … thanks so much
22 septembre 2026
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Nicola was very helpful and found an…
Nicola was very helpful and found an appointment for my husband at a convenient location. She was cheerful as well which was nice.
22 septembre 2026
Avis spontané
Claudia was very helpful and kind…
Claudia was very helpful and kind speaking to me. Overall great experience particularly from her. :)
17 septembre 2026
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I would like to provide some positive…
I would like to provide some positive feedback for Claudia from the CHEC who was dealing with my Endoscopy appointment. Claudia was extremely helpful, friendly and professional when I called. She efficiently arranged my endoscopy consultation with the nurse as well as my hospital appointment, making the whole process straightforward and stress-free.
She was prompt, patient and very pleasant throughout the conversation, and I really appreciated how quickly she dealt with everything. Excellent customer service! Thank you, Claudia!
18 septembre 2026
Avis spontané
Helpful and polite
Nicola helped me change my appointment to a more convenient time and was understanding with my request and answered my questions
18 septembre 2026
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A professional and friendly agent took…
A professional and friendly agent took my call and dealt with my enquiry. She was very helpful and explained everything clearly
15 septembre 2026
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Sally was very helpful and kind
Sally was very helpful and kind, she answered and explained all of my queries to put me at ease.
18 septembre 2026
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Claudia was very helpful
Claudia was very helpful, friendly and made me feel very comfortable discussing my queries. She was brilliant and efficient, a great customer experience.
18 septembre 2026
Avis spontané
Successful Cataract Op at CHEC Blackpool
The whole team at CHEC Blackpool were on point from the two ladies on reception, the pre-treatment nurse, the operating theatre nurses, the anaesthetist the eye surgeon, and the post-op nurse. The whole team did a great job and were thorough and pleasant to deal with. It was my first cataract op, so I was a little nervous beforehand but it all went very well and I felt fine during the operation. A+++
26 août 2026
Avis spontané
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