Had cataract removed at Chec Ilford. Was very warmly greeted when first arrived. All staff are very professional and polite. Unfortunately Doctor was delayed by 2 hours due to train delays, but we... Voir plus
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Mike was really friendly and helpful when he called from CHEC and couldn't fault the service he gave. When I needed to call them another time it was quite hard to get through, then after waiting their... Voir plus
L'entreprise a répondu
Although I had to wait a few minutes I was offered the opportunity to see if my enquiry could be resolved via Whatsapp while I waited. Unfortunately in this case I needed to speak to someone and was... Voir plus
L'entreprise a répondu
My experience was superb. I spoke to Nicola on all occasions. Nicola was so professional, she followed up all our conversations with a return call and not once let me down. I can’t thank her enough sh... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
CHEC is a trusted and leading provider of high quality, efficient, community based healthcare services, delivered in close partnership with the NHS. With a growing network of over 30 hospitals and 90 community-based clinics across England, CHEC is dedicated to making vital specialist services - including ophthalmology, gastroenterology, dermatology, and ENT, more accessible and convenient for patients closer to home. CHEC's patient-first approach means individuals benefit from shorter waiting times, greater flexibility in appointment scheduling, and the freedom to choose a location that best suits their needs. On average, our referral-to-treatment time is less than four weeks, significantly improving access to timely and effective care. At CHEC, we are proud to support the NHS in alleviating system pressures while maintaining the highest standards of clinical excellence and patient satisfaction. Hospitals are equipped with state-of-the-art technology and staffed by experienced professionals who are committed to delivering compassionate, personalised care at every stage of the patient journey.
Coordonnées de contact
1-6 Star Building, Broughton Business Park, Olivers Place, Fulwood, Preston, PR2 9WT, PR2 9WT, Preston, Royaume-Uni
- 03442644160
- customerservices@chec.uk
- chec.uk
4,6
Excellent
779 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Worth the wait for Angela
I did have to wait a long time on the phone. But it was worth it. Angela Turner just so helpful. She had to put my details address etc. on the system as we have recently moved. That was so traumatic and if all the phone calls I had made during that episode had been made to an Angela Turner then the experience would have been much less stressful. You are lucky to have her on your team.
2 octobre 2026
Avis spontané
Réponse de CHEC
Thank you for sharing your experience with us. We're sorry to hear that you had a long wait on the phone, but we're delighted that Angela Turner was able to provide the support you needed once you got through. Moving home can be a stressful time, and we're pleased that Angela was able to update your details and make the process as smooth and straightforward as possible.
Your comments about Angela's patience, professionalism, and ability to ease a stressful situation are greatly appreciated. We will be sure to share your wonderful feedback with her and her manager. Thank you for taking the time to recognise her efforts.
Jade was polite and prompt in getting…
Jade was polite and prompt in getting the job done really quickly. Kudos!
2 octobre 2026
Avis spontané
I made an appointment for my cataract…
I made an appointment for my cataract removal today for January 27 but wanted it sooner so contacted the help line who managed to get me seen sooner very pleased with the outcome
2 octobre 2026
Avis spontané
Réponse de CHEC
I made an appointment for my cataract removal today for January 27 but wanted it sooner so contacted the help line who managed to get me seen sooner very pleased with the outcome
Dianne Johnson was very helpful…
Dianne Johnson was very helpful regarding my query she put my mind at rest sent over my new appointment time and my letter of my plan very helpful and a credit to chec
1 octobre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear about your positive experience with Dianne Johnson. Providing clear information and reassurance is incredibly important to us, and it's wonderful to know that Dianne was able to support you by arranging your updated appointment and ensuring you received your care plan information. Thank you for your lovely feedback. We'll make sure your kind words are shared with Dianne and the wider team.
Solving the problem
Diane listened to my query and background story .
She efficiently made an appointment explaining my options of location and messaged with the details.
1 octobre 2026
Avis spontané
Friendly helpful efficient!
1 octobre 2026
Avis spontané
issue resolution promptly and efficiently.
Angela Turner was able to successfully resolve both issues I raised with her, efficiently and courteously. Thank you Angela for your help.
1 octobre 2026
Avis spontané
Arranged appointments with Saudah.
Arranged appointments with Saudah.
All done professionally and without any fuss.
1 octobre 2026
Avis spontané
My phone call from Mike was…
My phone call from Mike was professional, helpful, reassuring and friendly.
22 septembre 2026
Avis spontané
Réponse de CHEC
Thank you for your kind feedback. We're delighted to hear that Mike provided a professional, helpful, and reassuring service during your call. We understand how important it is to feel supported and informed, and we're pleased that Mike's friendly approach helped make your experience a positive one. We'll be sure to pass your lovely comments on to him
Just had my second eye done
Just had my second eye done. As last time, staff helpful, professional, pretty much on time. A real pleasure to be able to see clearly again. Not something a future patient should worry about. Easier than going to dental hygienist!!!
Many thanks.
Ken McBide.
29 septembre 2026
Avis spontané
Réponse de CHEC
Thank you for your wonderful feedback, Ken. We're delighted to hear that your second procedure was just as positive as your first. It's great to know that our team provided helpful, professional care and kept everything running smoothly throughout your visit.
Most importantly, we're thrilled that your treatment has restored your clear vision and made such a positive difference to your daily life. We particularly enjoyed your comparison to a visit to the dental hygienist! Thank you for taking the time to reassure future patients and for placing your trust in CHEC. We wish you all the very best.
It was delightful to speak with Mike…
It was delightful to speak with Mike today. He was not only efficient and polite but also had a sense of humor which is sadly missing from many! Thank you for your time and understanding 😁
30 septembre 2026
Avis spontané
Réponse de CHEC
We're so pleased to hear about your experience with Mike. It’s fantastic to know that he was not only helpful and polite but also added a touch of humour along the way. Creating a positive and enjoyable experience for our patients is important to us, and we're delighted Mike made such a great impression. Thank you for taking the time to share your lovely feedback. 😊
The Angel who answered the phone and…
The Angel who answered the phone and was the most considerate person I've spoken to recently. She was thoughtful understood what was needed and came up with the perfect solution. She was efficient and knowledgeable with the system. Made my day.
30 septembre 2026
Avis spontané
Réponse de CHEC
Thank you for your wonderful feedback. We're delighted to hear that our colleague was able to provide such considerate and thoughtful support. Taking the time to listen, understand what our patients need, and find the right solution is something we pride ourselves on, so it's fantastic to know this was reflected in your experience.
We're especially pleased to hear that the service you received made your day. Your kind words will mean a great deal to the team, and we sincerely thank you for taking the time to share them
Booking an appointment
The lady I spoke with quickly understood the reason for my contacting her. She sorted out two appointments for me. During the whole experience she made me feel at ease and I thank her for dealing with my enquiry swiftly and so professionally.
29 septembre 2026
Avis spontané
Very friendly and extremely helpful
Very friendly and extremely helpful. Amanda definitely went the extra mile to get my appointments on the same day and mych nearer to my home.
Thank you so much
29 septembre 2026
Avis spontané
Excellent Service
The site and the staff. The treatment was good and went smoothly. No problem at all. nothing to worry about.
3 septembre 2026
Avis spontané
Rebecca Wilson an asset
Rebecca Wilson, the young lady I spoke to via telephone was very pleasant, well informed, helpful, professional and so patient. She answered all my questions and gave me the time I needed to think everything through. She is definitely a asset to the CHEC organisation. Many thanks, Graham.
28 septembre 2026
Avis spontané
Réponse de CHEC
It’s wonderful to hear how well Rebecca supported you, Graham. We’ll be sure to pass your kind words on to her.
Being patient, taking the time to answer questions and making sure our patients feel comfortable and informed is exactly the level of service we aim to provide. It’s lovely to know Rebecca made such a positive impression.
Thank you for taking the time to recognise her we really appreciate it.
Amanda Whittle was really helpful
Amanda Whittle was really helpful. Thank you very much.
28 septembre 2026
Avis spontané
Missing follow up review
My follow up review to CHEC Preston minor op on 5/6/26 seemed to have been missed. On chasing this up with the online chat, Amanda Whittle arranged both follow up and also glaucoma appointments that are now due.
28 septembre 2026
Avis spontané
Réponse de CHEC
Thank you for taking the time to share your feedback. We're sorry to hear that your follow-up review after your procedure at CHEC Preston appears to have been missed, but we're delighted that Amanda Whittle was able to help resolve the situation for you.
It's wonderful to hear that Amanda arranged both your follow-up appointment and your upcoming glaucoma appointment during your online chat. Providing prompt and efficient support is something we strive for, and we're pleased that Amanda was able to ensure everything was organised for you. We'll be sure to pass your kind comments on to her.
The service with regards to arranging…
The service with regards to arranging the appointment on november the 3rd was very good
22 septembre 2026
Avis spontané
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