We have had our fire and intruder alarms managed by Chubb for over 20 years. Would highly recommend them. Their staff are all fantastic, always happy to quickly solve a problem, should any arise. We u... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Steve has been coming for several years. It is nice to see the same face when an engineer is visiting my home. He is polite, efficient and I feel safe having him in my house. Problems in the past,... Voir plus
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Staff were very polite and very willing to go the extra mile. Great communication with myself who booked the job in, before leaving they took the time to debrief myself on what they had done and what... Voir plus
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My call to the company yesterday was exactly as a call should be & rarely is! The phone was answered promptly to the correct department I didn’t have to resubmit my details endless times I got my ro... Voir plus
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À propos de l'entreprise
- Installateur de systèmes de sécurité
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
11 k avis
Demande des avis aux clients
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Its a pity the admin is so poor when the actual systems and engineers are so good.
great service but difficult to access. Why input customer number on the phone pad when its the first thing asked.
Also I have a integrated fore and security system, each time I call I have to convince the team member that it not just security.
Its a pity the admin is so poor when the actual systems and engineers are so good.
23 septembre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Marc,
Thank you for sharing your experience. We are thrilled to hear about your positive experience with our engineers and the seamless service received.
We are very sorry to hear about the issues you faced with our admin team. This does not reflect our values and how we view our customers.
Your feedback is valuable to us, and If you have any further comments or need assistance, please feel free to contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Mr Hall,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Efficient and always polite
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Good service
Engineer arrived in the time slot and was both pleasant and polite. Explained that the battery was overdue for renewal and gave us the option of replacing it or leaving it for another year. I chose to replace it.
16 septembre 2026
Réponse de Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Mr Bath,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Annual service done quickly and efficiently
Had the annual service done on the alarm system. It was done quickly and efficiently. Next year the battery will need replacement. Chubb have taken over the maintenance from the previous companies and the system keeps going.
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Marcellus,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Engineer arrived quickly,was…
Engineer arrived quickly,was polite,efficient and friendly.
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear George,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer was very helpful as usual…
The engineer was very helpful as usual when I was asking about potential problems with digital changeover as supplier from VirginMedia arriving tomorrow to change over digital supply for tv and wi-fi. All explained to my satisfaction. He went through all the usual checks and everything went smoothly.
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Bridget,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
really helpful technician and gave…
really helpful technician and gave great service thanks
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
After a visit from Andy
After a visit from Andy - your service technician, we have experienced some additional problems when locking the farm shop and restaurant on 2 consecutive days, which Andy will be helping rectify today. Andy was very considerate when regarding disruption to customers and service and carried out his work in a professional manor as we would expect from your company.
22 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Trevaskis Farm Restaurant,
Thank you for your wonderful review for Andy! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Lovely, friendly efficient service again
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Margaret Roper School,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
I've been a business customer over 6…
I've been a business customer over 6 years . Regular yearly service plan included in monthly payments . Alway friendly staff and good price for cover . Thank you
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Alice,
Thank you for your wonderful review! We are thrilled to hear about your positive experiences with our team and the seamless service that you continue to receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Andrea,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Corbin
The engineer Corbin, is very helpful and knew exactly what was wrong before even arriving on site
22 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Corbin! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
engineer arrived on time and did his…
engineer arrived on time and did his check up. nothing more to say.
16 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Mrs Anne Chajet,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Engineer friendly and very helpful.
16 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Marlene,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Dr Kumar,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Gary,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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