We have used Churchill before for our car insurance so felt comfortable with taking out our Home Insurance with them. Our previous insurer would not cover us for insurance on our new build property s... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I renewed with Churchill, I looked at comparison websites and I could've got it cheaper but when I thought about how easy and pleasant Churchill is to deal with I decided to stay with them. Sometimes... Voir plus
L'entreprise a répondu
I have always been a named driver and my husband the policy holder, but due to recent medical issues,we decided that I would be policy holder and my husband named driver, just to make life easier if... Voir plus
L'entreprise a répondu
Good price for cover required. Easy website to navigate. As a 'paper pensioner' though I find the app and online stuff a bit strange..I tried to get the chat bot on the app to send me a policy boo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- Assurance auto
- Compagnie d'assurance habitation
- Compagnie d'assurance personnelle
Informations provenant de diverses sources externes
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Coordonnées de contact
Royaume-Uni
- churchill.com
4,4
Excellent
29 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Churchill
That's always our goal for our customers, Gary. Thank you for your custom. Kirsty
I renewed with Churchill
I renewed with Churchill, I looked at comparison websites and I could've got it cheaper but when I thought about how easy and pleasant Churchill is to deal with I decided to stay with them. Sometimes it's about bringing calm into your life and having my car insurance with them does that. Good price, excellent service from friendly staff. Thank you.
19 mars 2026
Réponse : Churchill
We appreciate you choosing to stay with us. It's great to hear that our easy process and friendly team bring you peace of mind. Thank you for your kind words and for valuing our service! Kirsty
Home insurance
It was easy to get through and they were very calm and helpful throughout.
19 mars 2026
Réponse : Churchill
Customer service is very important to us, so we're pleased to see your comments, Nemat. Thank you for the five stars. Kirsty
All explained simply and clearly by…
All explained simply and clearly by very pleasant lady Gave me what I wanted at a good price Very easy purchase
16 mars 2026
Réponse : Churchill
We appreciate you taking the time to leave us a five-star review, Marilyn. We're so glad to hear our colleague was pleasant and explained everything simply; that's the kind of service we pride ourselves on. Welcome to Churchill. Kirsty
I phoned about my home insurance…
I phoned about my home insurance renewal it had jumped up in price. I did a comparison and he said he couldn’t match even the Churchill price on that site. So I bought it on line from Churchill.
19 mars 2026
Réponse : Churchill
We have many different types of policies, which means the cover you've selected online may vary to your renewal, Alexander. We're pleased to see you've found another suitable policy with us online, but we appreciate your frustration with the price increase. We value your honest feedback and thank you for your continued custom. Kirsty
Cynical increase in costs for loyal customers.
I missed the deadline for cancellation of a policy otherwise I would have done. A sly increase in the price when I've never claimed a penny on insurance is quite despicable. Next year, I'll make sure I cancel on time and go elsewhere. None of my circumstances had changed nor anything about my home, I should add!
16 mars 2026
Réponse : Churchill
There are many reasons why the cost of insuring your home may have changed at renewal, Emma. Alongside personal details about you and your home, we also look at general trends and any changes in the insurance industry. We hope you'll be happy with our service this year and that we can provide a quote you'll be happy with next time. Kirsty
The experience was straight & uncomplicated.
The experience was straight forward and uncomplicated. Any questions that I had were answered quickly and with obvious knowledge.
19 mars 2026
Réponse : Churchill
Customer service is very important to us, Peter, so we're pleased to see our colleagues impressed. Thank you for your review. Kirsty
Réponse : Churchill
We're happy to have you with us this year, Tina, and we're glad you saved by joining us. Kirsty
Réponse : Churchill
We're delighted our quote fit the bill, Trevor. Welcome to Churchill. Kirsty
Réponse : Churchill
We're happy you received great service at a great price, Steve; that's always our goal. Thank you for your recommendation! Kirsty
Their service has declined
Their service has declined. Their prices have increased and they are no longer competitive with others, but seem not to care.
To the reply from Churchill:
I did discuss the renewal premium with Churchill. They reduced by £50. You were still well over the price of the competition. I tried to discuss further but was 'because a discount has already been applied, no further discount can be considered.' That sounded as though the Churchill staff member decided the level of discount.
19 mars 2026
Avis spontané
Réponse : Churchill
It's certainly not our intention to leave you feeling this way, Gail. There are many factors that can affect the price we can offer. We always to aim to be competitive, but we understand we may not be the cheapest. The team are always there if you'd like to discuss the renewal quote, and you can reach them via Facebook on the link below. Kirsty
m.me/Churchill
Perhaps Churchill could put me right on…
Perhaps Churchill could put me right on where l’m going wrong.
I received by email from Churchill saying that my home insurance is due and that if l follow the link l can have a look at my new quote.
However to do this you need to put your email address into a box to receive a code before you can open the link and check the code.
So after putting in your email address the access code is sent to you by email.
However to read this code you have to close the first email in order to open the new email to read the code. Whereupon you need to open the first email in order to input the access code.
However when you reopen the first email hoping to input the access code all you get is the initial box asking for your email address in order to receive an access code.
As far as l can see it would appear that you need two devices in order to view your quote.
One device kept open to input the code and another device in order to ask for the code.
So, Churchill how do l see my quote if l only have one device
19 mars 2026
Avis spontané
Réponse : Churchill
Hi Mark. We're sorry to hear you're experiencing issues with your online account. Please send us a message using the link below, and we'll be able to help. Rach
m.me/churchill
Réponse : Churchill
Hi Rafique. We're delighted you had such a great experience with our excellent service. Thank you for your five-star review! Rach
Réponse : Churchill
Hi Hamid. We appreciate your feedback and are so glad you are happy with our price and performance. Thank you for your review. Rach
It's a great service didn't have to do…
It's a great service didn't have to do nothing got email saying my insurance would auto renew , and it was cheaper than last year so thanks churchill , for a great service
18 mars 2026
Réponse : Churchill
Hi Richard. We're happy to hear that you had such a great experience with our auto-renewal service! It's wonderful to know that the process was seamless and cost-effective for you. Thank you for your positive feedback. Rach
every thing was straight to renew
18 mars 2026
Réponse : Churchill
Hi Alastair. We're so glad renewing was straightforward for you. Thank you for your continued trust in our services; we appreciate it greatly. Rach
Réponse : Churchill
Hi Steve. We're delighted that you received good service and found our prices competitive. Thank you for your five-star review. Rach
Happy with price was easy to use app…
Happy with price was easy to use app make a good saving
18 mars 2026
Réponse : Churchill
Hi Shirley. We're happy you found our app easy to use and got a good price. Thanks for the five-star review; we appreciate it. Rach
Réponse : Churchill
Hi there. We're happy to hear that our phone support was helpful. Thank you for sharing your positive experience with us. Rach
A great price for a comprehensive…
A great price for a comprehensive policy and came in less than the previous renewal, what’s not to like
9 mars 2026
Réponse : Churchill
Hi Asmith. We're happy to hear that you found our policy comprehensive and affordable. It's great to know that our pricing was better than your previous renewal. Thanks for your feedback! Rach
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.